LightInTheBox

It is almost impossible to return products to this company, which is why they make it so difficult. I will never order from them again and I suggest others beware of their misinformation about return policy. You have to pay for shipping to China. (also product was cheap and not made well at all).

I ordered a Xmas sweater and got one which didn't look like the picture! Asked to be paid back and they proposed half the price! Not a joke! I didn't give up and finally got a positive answer from Ana who promised by bank account would be credited with the total amount… and it is! So don't give up and send a message on FB if you can't find any contact, then you'll get an answer.
Once more, thank you Ana!

I ordered a gift for Christmas on 11/28, have yet to receive it and no tracking information. There is no customer service to call, all you can do it submit a ticket which is not a helpful resolution method for customers. After reading these reviews I am deeply regretting purchasing from the company. I have never written a review before but felt it my duty to warn other consumers. Stick with a customer friendly company like Amazon. I wish I had.

The workmanship and fabric quality of the clothing leaves much to be desired. I've ordered at least six shirts from them and will definitely not be ordering any more. Most of the clothing pictures seem to be computer generated because the actual products I received looked very different from what is shown on the website (which look very nice.) Pattern matching between parts of a shirt, for example, as shown in the pictures is poorly executed on actual products. Even the apparent texture of the fabric in the pictures is misleading.
They also select only the favorable reviews to publish - with one or two average ones to give the impression they publish all reviews. Out of the five or six product reviews I have written they published only one which I gave four stars. All other two and three star reviews remain unpublished. I complained about this to them but got nowhere.

I ordered a wedding dress from Lightinthebox, the dress is exactly as the photos. It is beautiful and fit perfectly, I was afraid of buying my dress in internet because there are always bad comments about quality or design, and I actually post a comment before about that but I would say it is great value for money. The fabric is very nice, handmade and every detailed as in the photo.
When I bought the dress I was worry it wont be here on time, and it takes long because is custom made that is why you need to be aware of how long it takes for them to make it and posted, it was delay two days from what they told me but generally it was very accurate, I am very happy with this purchase
I absolutely recommend lightinthebox for wedding dresses, excellent design and quality for the price.

I found this site after looking for ages online for dresses that fit my criteria long free flowing and stylish. I found lots on this site so ordered two to see what they were like. They arrived here in Portugal just over 2 weeks later. I tried the first one and it fit perfect and the fabric is lovely too so I tried the second and that was just as nice too so I was very pleased. I wore one at a family get together and now three of my relatives have ordered too. They really are gorgeous dresses cannot fault them.

This site has not been disappointing always quick to respond to my orders and they make sure i get my delivery well on time, and i am still amazed how cheap their products are, yet with quality. I love shopping with lightinthebox.com and i have referred more people to use for shopping.

Quality of products is extremely poor. Fabrics cheap, manufacture awful, they do not resemble the images portrayed on the site. They claim to have uk warehouses but you are expected to send back to Asia by tracked mail AND pay the return postage, then they refuse to refund the full amount you paid. Don't waste your money, you wouldn't want to keep this cheap rubbish anyway!

I am a size 14 and purchased a Large size after reading the measurements on their website and to to compensate that it's made in China.
I cannot get it past my shoulders, total total waste of money, even if I dropped 2 sizes it would never fit.
Dry disappointed as the top is very nice…
How do I return it and ask for a larger size.if they do an XXL.
As for proof of purchase no paperwork came with it..

I have placed several orders with these folks. Many of the items (especially clothing) are unique and ultra colorful. Shirts you just can't get anywhere else. The more you order from them, the more email 'deals' you get offered - many at ridiculously low prices. I highly recommend them. Shipping to the United States does take a few weeks so order well in advance of your need.

I recommend everyone not to use this company for business, they are a bunch of thieves. I ordered a dress that didn't fit me, I sent the dress back over a month ago, I never received my refund, I can't speak with no one at the customer service; they steal my money

This is hands down the worst online company I have ever bought anything from. I ordered a dress which was too small so I requested for either a refund or an exchange. They said they do not do refunds and they thanked me for understanding. The dress was $62 and after taxes and shipping I paid them $105. If that isn't insult enough there is no way to contact them. No number just an email which doesn't always get a response. Horrible company don't buy!

The order and item were fine. Until you are left to pay a large custom bill which is not clearly explained when you order. Customer service is at best very rude. Please shop else where and dont give your business to these guys.

To be fair to them after a bit of nagging they have issued a 50% refund on the custom duties