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    LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 3.9 stars from 13,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.6%
Positive
803
Neutral
63
Negative
196
View ratings trends
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Date of experience: 10/16/24
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Top Critical Review

“Horrible service”

A R.
12/20/24

I ordered a jacket, M. Too small. I email co and said I ordered large and would return the M if the large fit. Tried to get refund for M. Return must be made 14 days. They took 30 days to get it to me. Customer had said I would be able to return it. What. Ripoff.

Date of experience: 12/20/24
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Reviews (13,471)

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Reviews that mention popular keywords

customer service (1770) return policy (272) delivery time (179) phone number (106) post office (75) credit card (136) quality products (133) wedding dress (73) shopping experience (118) right size (55)
Thumbnail of user klausm21
Austria
1 review
0 helpful votes
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April 29th, 2021
Verified purchase

Schnitt super, preis in ordnung aber qualität so lala.!

Date of experience: April 29, 2021

Thumbnail of user robertog134
Italy
1 review
0 helpful votes
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April 28th, 2021
Verified purchase

Buon sito dove trovi di tutto e l'assistenza è ottima

Date of experience: April 28, 2021

Thumbnail of user joser915
Spain
1 review
0 helpful votes
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April 29th, 2021
Verified purchase

Entrega rápida pero vestido de calidad mejorable, ni en los jitanillod

Date of experience: April 29, 2021

Thumbnail of user thomast1112
Germany
1 review
0 helpful votes
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April 29th, 2021
Verified purchase

Sehr gute ware immer wieder zu empfehlen note 1 top verkäufer

Date of experience: April 29, 2021

Thumbnail of user patricks1469
Switzerland
1 review
0 helpful votes
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December 14th, 2022
Verified purchase

Innerhalb der Lieferzeit erhalten. Qualität ist in Ordnung, die Ärmel sind etwas kurz.

Date of experience: December 14, 2022

Thumbnail of user honsh1
Switzerland
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

Вещи которые заказывал соответствуют каоюртинкам.и качества лудше ожедаемого

Date of experience: June 6, 2023

Thumbnail of user danielled949
Belgium
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

Deja acheté 5 fois et toujours des produites super

Date of experience: June 7, 2023

Thumbnail of user erhardc
Germany
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

Guter Artikel zu einem günstigen Preis, kann ich nur empfehlen

Date of experience: December 13, 2022

Thumbnail of user naims17
Sweden
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

شكرآ جزيلا لكم ** انتم منصة راقية وتتعاملون بشفافية وصدق وانا ممنون منكم جدا وخاصة دعم العملاء **

Date of experience: December 13, 2022

Thumbnail of user customer2
Israel
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

опыта нет пока это мой первый заказ. Работает отлично. Продукцией доволен.

Date of experience: September 6, 2022

Thumbnail of user waltraudf3
Germany
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

Einzigartiger Hoodies und auch das T-Shirt sieht ganz super aus, erde auf jeden Fall wieder dort einkaufen, Schnelle Lieferung

Date of experience: September 6, 2022

Thumbnail of user olgad120
Belgium
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Ik ben tevreden over mijne aankopen, mooi materiaal, groot keuze, goed prijzen.

Date of experience: October 18, 2022

Thumbnail of user francoisp37
France
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

Produit conforme a mon attente sexy et de bonne qualité

Date of experience: September 6, 2022

Thumbnail of user dominiquew96
Switzerland
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

Alles Gut habe die gelieferte Ware wie versprochen bekommen.

Date of experience: September 6, 2022

Thumbnail of user andreiad5
Portugal
1 review
0 helpful votes
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May 1st, 2021
Verified purchase

Muito bom o artigo, sempre disponíveis para tirar dúvida e chegou no tempo devido

Date of experience: May 1, 2021

Thumbnail of user annan472
Italy
1 review
0 helpful votes
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May 1st, 2021
Verified purchase

Sito ricco di articoli a buon prezzo. Spedizione veloce sempre perfetta

Date of experience: May 1, 2021

Thumbnail of user user3110
Israel
1 review
0 helpful votes
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May 2nd, 2021
Verified purchase

פעם ראשונה שאני קונה קצת קשה לראות בבירור מה קונים עם תמונות אבל בסך הכל היה בסדר

Date of experience: May 2, 2021

Thumbnail of user dinas99
RU
1 review
0 helpful votes
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May 2nd, 2021
Verified purchase

Удобный сервис для заказа. Все соответствует описанию и изображению.

Date of experience: May 2, 2021

Thumbnail of user claudiop41
Italy
1 review
0 helpful votes
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May 2nd, 2021
Verified purchase

Acquistato due maglia da ciclismo belle e divertenti. Qualità/prezzo eccellente. Tutto ok.

Date of experience: May 2, 2021

Thumbnail of user miguelh156
Mexico
2 reviews
0 helpful votes
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December 13th, 2022
Verified purchase

Articulos, de acuerdo a imagenes y tallas correctas

Date of experience: December 13, 2022

Thumbnail of user huguetteb6
France
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

Ma petite fille a aimé ce pull qu'elle avait vu sur un site internet.
Je lui offrirai pour Noël

Date of experience: December 13, 2022

Thumbnail of user litalk
Israel
1 review
0 helpful votes
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April 29th, 2021
Verified purchase

תיק איכותי גודל טוב מאד עדיין לא הכנסתי את החתול אבל נראה לי שזה יהיה מצויין

Service
Value
Shipping
Returns
Quality

Date of experience: April 29, 2021

Thumbnail of user katkav
Czechia
1 review
0 helpful votes
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April 30th, 2021
Verified purchase

S nákupem jsem byla spokojená a zboží přišlo v pořádku.

Date of experience: April 30, 2021

Thumbnail of user bretislavh
Czechia
1 review
0 helpful votes
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May 2nd, 2021
Verified purchase

Dobrá komunikace, dodržené časy dodání, platba přes PayPal bez problémů

Date of experience: May 2, 2021

Thumbnail of user ellyv7
Belgium
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Super, alleen raad ik aan van ook XS in assortiment te doen

Date of experience: August 4, 2021

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 2 days

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