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    LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 3.9 stars from 13,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.5%
Positive
803
Neutral
63
Negative
197
View ratings trends
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Date of experience: 10/16/24
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Top Critical Review

“Horrible service”

A R.
12/20/24

I ordered a jacket, M. Too small. I email co and said I ordered large and would return the M if the large fit. Tried to get refund for M. Return must be made 14 days. They took 30 days to get it to me. Customer had said I would be able to return it. What. Ripoff.

Date of experience: 12/20/24
See critical reviews

Reviews (13,471)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1770) return policy (272) delivery time (179) phone number (106) post office (75) credit card (136) quality products (133) wedding dress (73) shopping experience (118) right size (55)
Thumbnail of user s.j
Switzerland
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Eine Bluse wurde storniert, wo bleibt dann die Rück Vergütung von 19,80 SFr?

Date of experience: October 18, 2022

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

What do you "19.80 SFr" refer to? In order 59326034, we can't find any blouse you mentioned, coould you check your account and give me the correct order number so that we can target to arrange a solution as soon as possible?

Sincerely
Customer Service

Thumbnail of user mayaq12
California
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

This site has many different products, some amazing prices (especially when it comes to flash sales), and for the most part descriptions are accurate as far as sizing goes.
The delivery does take a bit, but I suppose that is to be expected these days.
They are also pretty good about following up if an item is discontinued/no-longer available for any reason.

Date of experience: December 25, 2024

Thumbnail of user naivig
Mexico
1 review
0 helpful votes
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March 11th, 2015

EL PRENTE MENSAJE ES PARA NOTIFICARLES SOBRE EL PEDIDO NUMERO ************** DE UN MONTO DE MXN $ 6,170.64QUE REALIZE CON USTEDES Light in the Box EN ENERO
EL CUAL ESTUBE SIGUIENDO EN DHL USTEDES ME HICIERON LLEGAR UNA NOTIFICACION QUE ME PUSIERA EN CONTACTO CON DHL, ELLOS ME DIJERON QUE ENVIARA EL COMPROBANTE DEL PEDIDO Y TODOS LOS ARTICULOS COMPRADOS ASI COMO UNA CARTA QUE ESPECIFICARA EL USO DE LOS MISMOS PARA SU LIBERACION EN ADUANA, QUE LO ENVIARA A LA SEÑORITA STEPHANIE HERNANDEZ Y QUE TENIA COMO MAXIMO HASTA EL 23 DE FEBRERO. DICHOS DOCUMENTOS LOS ENVIE EL 16 DE FEBRERO Y ME DIJERON QUE ELLOS ME MANDARIAN UN CORREO PARA SEGUIR CON EL PROCESO LO CUAL NO SUCEDIÓ, EL 23 HABLE A DHL PARA PREGUNTAR Y ME DICEN QUE YA ESTABA CANCELADO Y QUE IBA A RETORNAR A CHINA, PARA LO CUAL LES PEDI UNA EXPLICACION PUESTO QUE YO HABIA MANDADO A TIEMPO LOS REQUISITOS QUE PEDIAN, ME DIJERON QUE IBAN A SER LO POSIBLE POR RETENERLO QUE VOLVIERA A MANDAR LA MISMA DOCUMENTACION Y A LA MISMA SEÑORITA EN ESE INSTANTE LO CUAL HICE, ESTUVE HABLANDO A DHL PARA SABER SI LLEGO EL MENSAJE ME DIJERON QUE SI PERO QUE ESPERARA HASTA LAS 5:15 DE LA TARDE PARA SABER Y QUE VOLVIERA A HABLAR, VOLVI A LLAMAR Y ME DIJERON QUE NO SE PUDO HACER NADA Y ME COMUNICARON A ADUANA CON STEPHANIE HERNANDEZ A LA CUAL LE DIJE QUE ELLA ERA LA RESPONSABLE DE QUE EL PAQUETE SE HUBIERA REGRESADO PORQUE YO LE HABIA MANDADO LA DOCUMENTACION A TIEMPO Y QUE ELLA NUNCA SE COMUNICO CONMIGO PARA LO CUAL ME DIO LA SIGUIENTE EXPLICACION: " SRA. LO QUE PASA ES QUE SON MUCHAS PRENDAS Y NO SE PUEDEN SACAR TODAS EN UN SOLO BULTO Y ESTOS DIAS DEL 16 AL 23 ESTUBE HABLANDO CON LOS DIRECTIVOS PARA SU LIBERACION Y SE FUERON LOS DIAS Y NO SE PUDO, PERO VOY A PEDIR SU REGRESO HOY MISMO EN EL MISMO ENVIO A CHINA VOY A ENVIAR LA DOCUMENTACION PARA QUE LOS REGRESEN Y VOY A ESTAR MUY AL PENDIENTE DE ESTE CASO ENTIENDO SU MOLESTIA PERO ESTUVO FUERA DE NUETRO ALCANCE Y CUANDO LO REGRESEN LO VAMOS A PEDIR QUE LO DVIDAN EN DOS BULTOS" POR FAVOR QUE EXPLICACION TAN ILOGICA, LA CANTIDAD NO TIENE NADA QUE VER AL MENOS QUE ESTE EQUIVOCADA.
PARA ESTO HOY ME HABLAN DE DHL Y ME INFORMAN QUE DHL CHINA NO PUDE REGRESAR EL PAQUETE QUE SOLO SI USTEDES Light in the Box SE LO PIDEN LO PUDE HACER QUE YO LES MANDARA UN MENSAJE, QUE ELLOS YA LO HICIERON (LO DUDO).
ES POR ESTO QUE LES PIDO DE LA MANERA MAS ATENTA VEAN LA MANERA DE QUE MI PEDIDO SEA DEVUELTO A MEXICO, QUE SE LO PIDAN A DHL CHINA PUESTO QUE YA LES INFORME LA PROBLEMÁTICA Y QUE YO SOY LA AFECTADA, Y EN EL CASO DE DE QUE NO PUEDA SER DEVUELTO QUE ME DEN EL IMPORQUE QUE PAGUE YA QUE NO RECIBI EL PRODUCTO.

LES ENVIO EL NUEVO NÚM. DE GUIA QUE ME PROPORCIONARON DE DHL MEXICO CON EL QUE SE REGRESO A CHINA ESO ES LO QUE ME DIJERON: *******776 Y EL NUMERO DE REPORTE ES *******
PORFAVOR AYUDENME O MANDENME UN CORREO O NUMERO TELEFONICO AL QUE YO ME PUEDA DIRIGIR POR QUE EN LA PAGINA de Light in the Box NO ENCUENTRO COMO PARA ESTE PROBLEMA
ESPERO QUE SU RESPUESTA SEA FAVORABLE, GRACIAS,

NAIVI GUTIERREZ HUERTA

Service
Value
Shipping
Returns
Quality

Date of experience: March 11, 2015

Thumbnail of user rhondag835
Michigan
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

The quality is usually pretty good. Most all materials are polyester, so it's kind of thin compared to cotton, but the prints are vivid. It's the shipping at the holidays that's an issue, because it's really slow. If you're going to order Christmas clothes, order them very earlest November, even end of October would be better. My orders were on 11/10 took to 12/9 for the second order to come in. Same with last year. Only gives family a couple weeks to wear the Christmas outfits I ordered.

Date of experience: November 10, 2024

Thumbnail of user nickn593
Netherlands
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Mooie aanbiedingen! Mooie site, alles in het Nederlands dus ik dacht bestellen voor kerst dan maak ik iemand blij. Kerst is voorbij, blijkt de leverancier Chinees! Geen muts, geen reactie maar wel een Cs klanten tevredenheidsonderzoek.

Bij deze! En stuur mijn geld terug (of lever het gekochte product al heb ik daar ook geen vertrouwen meer in)

Date of experience: December 27, 2022

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Geachte klant,

Dit is Megha, supervisor klantenservice Lightinthebox.

Het spijt me voor het veroorzaakte ongemak. Nu krijgt u snel persoonlijke hulp.

Ik heb ticket # 27818484 aangemaakt voor uw probleem. Het ticketbericht wordt verzonden naar uw e-mailadres gerelateerd aan het LITB-account. Controleer het alstublieft, we wachten op uw reactie.

Het is mij een genoegen u te helpen!

Eerlijk,
Megha
Klantenservice Lightinthebox

Thumbnail of user alexanderl354
Germany
1 review
0 helpful votes
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May 8th, 2021
Verified purchase

Die Einkaufserfahrung ist wirklich klasse, der Shop ist wunderbar gestaltet und gut zu bedienen. Die Angebote sind sehr Angenehm einzusehen, das Preisleistungsverhältnis ist spitze! Ich kann das Einkaufserlebnis nur weiter empfehlen. Die Kaufoptionen sind toll. Ein echt klasse Angebot und die Qualität stimmt einfach! LightIn The Box.

Date of experience: May 8, 2021

Thumbnail of user eitanc2
Israel
1 review
0 helpful votes
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November 14th, 2023
Verified purchase

קבלתי הודעה שהמשלוח נמסר לשכן, בדקתי עם השכנים והם לא קבלו. היו לי חששות שהמשלוח אבד. לשמחתי לאחר עוד ארבעה ימים קבלתי הודעה שהמשלוח הגיע לנקודת איסוף הקרובה לביתי. נגשתי לנקודת האיסוף ולשמחתי קבלתי את המשלוח לשביעות רצוני, חבל רק שזה היה באיחור של כחודש וחצי.

Date of experience: November 14, 2023

Thumbnail of user sergeyv32
Israel
1 review
0 helpful votes
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March 4th, 2021
Verified purchase

Сравнительно быстрая доставка, хорошая упаковка, постоянное сопровождение в виде сообщений о месте нахождения товара!

Date of experience: March 4, 2021

Thumbnail of user richardc4812
Florida
1 review
0 helpful votes
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January 28th, 2024
Verified purchase

Ok oooooooooooooooooooooooookkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk oooooooooooooooooo kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk oooooooooooooooo kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Date of experience: January 28, 2024

Thumbnail of user alvarov28
Costa Rica
2 reviews
1 helpful vote
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November 2nd, 2022
Verified purchase

Muy buenos excelentes me quedo muy bien excelente vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

Date of experience: November 2, 2022

Thumbnail of user bernicec132
Canada
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

I gave tu retourne 1peice Dddddddddddddddddddddddddd

Date of experience: March 13, 2024

Thumbnail of user aliml1
Sweden
2 reviews
0 helpful votes
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August 10th, 2018

В данном магазине я очень часто покупаю электронику, мне он очень нравится своим неспешным сервисом, и обслуживанием. Одним словом я очень доволен и могу его рекомендовать для покупок своим знакомым.

Date of experience: August 9, 2018

Thumbnail of user zdravkah
Bulgaria
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

Здравейте,поръчката пристигна много късно,мъжкото яке е със скъсани джобове и не отговоря на снимките в сайта,а дамската парка не отговоря на номерацията.

Date of experience: January 2, 2023

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Уважаеми клиенти,

Това е Мега, ръководител на обслужване на клиенти, Lightinthebox.

Много съжалявам за причиненото неудобство. Сега ще получите бързо персонализирана помощ.

Създадох билет # 27860352 за вашия проблем. Съобщението за билета ще бъде изпратено до вашия имейл, свързан с акаунта в LITB. Моля, прегледайте го, ще очакваме вашия отговор.

За мен е удоволствие да ви помогна!

На Ваше разположение,
Мега
Обслужване на клиенти Lightinthebox

Thumbnail of user detlefh4
Germany
1 review
0 helpful votes
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December 13th, 2022

Durch den hervorragenden Einsatz der Kundendienstmiarbeiterin, Frau Amira Mostafa
Konnte mein Anliegen problemlos und schnellstmöglich zur vollsten Zufriedenheit gelöst werden. Mfg. Hülse, Detlef

Date of experience: December 12, 2022

Thumbnail of user sergeys169
Israel
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

.כל הכבוד! איכות מאולה, הספקה מהירה ניתן לבחור נקודת המסירה הקרובה לביתך. אישתי מרוצה, יש מתנות לנובי גוד

Date of experience: December 19, 2023

Thumbnail of user marinab14
RU
1 review
0 helpful votes
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July 9th, 2016

Красивый стикер, повесила в кабинете английского языка, всем нравится, дети в восторге, очень оригинально.

Date of experience: July 9, 2016

Thumbnail of user user8603
Brazil
1 review
0 helpful votes
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July 28th, 2023
Verified purchase

Vvvvvvgggcdddfffffdssjjjreesssfryiiiufrtvgghjjjhyyygggfffffffffttffffffffffffggggttgggftfffftttttttfff

Date of experience: July 28, 2023

Thumbnail of user axenova
Belarus
1 review
0 helpful votes
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August 6th, 2018

Купил смартфон по отличной цене, доставили быстро, трек отслеживался, упаковка была плотная, надёжная

Date of experience: August 4, 2018

Thumbnail of user marinav13
RU
1 review
0 helpful votes
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September 18th, 2017

Очень удобный сайт с быстрой доставкой и отличными вещами, заказать можно всё что угодно, а качество отличное! Спасибо вам большое!

Tip for consumers:
Очень удобный сайт с быстрой доставкой и отличными вещами,заказать можно всё что угодно, а качество отличное! Спасибо вам большое!

Service
Value
Shipping
Returns
Quality

Date of experience: September 17, 2017

Thumbnail of user nataliac77
Portugal
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

Все работает отлично, товары качественные, доставка по графику. Пока не каких нареканий нет. Всем советую!

Date of experience: June 4, 2021

Thumbnail of user iliab1
RU
1 review
0 helpful votes
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June 21st, 2016

Получил фонарик! Очень доволен, корпус целый, линза цела. Светит даже лучше чем думал. Доволен всем. Спасибо!

Service
Value
Shipping
Returns
Quality

Date of experience: June 21, 2016

Thumbnail of user zaninal
RU
1 review
0 helpful votes
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March 28th, 2019

Товар понравился, качество хорошее, соответствует картинке. Сайт очень нравится, хорошее обслуживание.

Date of experience: March 28, 2019

Thumbnail of user eckhardta
Germany
2 reviews
0 helpful votes
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November 9th, 2021
Verified purchase

Alles ok. Ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooookkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk.

Date of experience: November 9, 2021

Thumbnail of user saladins
BA
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

**************\\\\\\\\\\\\\\\***********************************

Date of experience: October 4, 2023

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101708431 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user jooj2
Brazil
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Muito boa kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Date of experience: August 2, 2023

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 2 days

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