LightInTheBox

The item I ordered was of poor quality, and the colour differed from that advertised online. I complained and was offered varying amounts of 'credits' to my account if I kept the item. I asked for a full refund as the item was not fit for purpose and I was mis-sold.
I am still in dispute with the company, trying to resolve this issue. This is my first order, and I will never place a future one. Avoid purchasing anything from 'Lightinthebox' They have no customer service, and if you need to return any items, you have to post them to Asia your own cost!

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

I've had a great experience with this company despite initial reservations. The delivery time is more than reasonable and items are always as advertised and what I expect.
Great job and I look forward to my next purchases!

Delighted with service. However, Postal delay is not so good. Somewhere along the way packages are being held up. I often wait more than 5 weeks for delivery. Also ACS does not bother to deliver to the front door and I have to collect from the ACS office.

Usually good, occasionally sizes incorrect, if print on a shirt looks shiny in the picture it is not but I know that so that's not a problem. Most jewellery is not very good, though some is nice. Bought a few things that were described as silver with stone and that's what it looked like in the picture but it was very, very cheap metal with plastic, the pictures were of completely different items, the real thing looked nothing like that. So, in general I would say: Don't buy their jewellery

I wish I found my size XS in more items like dresses, jumpsuits and bottoms.I have bought many of them in the past, but all needed to be modified.My last purchase came was delivered much delayed.However the products' quality is great.

Dear Team
Your Service is very friendly. But does not have the competence it should have as to complaints. I put so many clothes and also shoes into the bin and mentioned this so many times, but nothing really happened, only Blabla. I won't do your job to add the review details, you can easily find out, KI is your perfect Partner. In General, it is my humble opinion, you're just fishing customers. Unfortunately. Few of the products offered on your platform are really nice. Like 1920 resembling dresses and accessories. Most of shoes, pullovers and underwear. Especially nylons are of extraordinary quality! On the other hand, rubbish quality is on offer, plastic shirts, trousers… and
As I said, I complained about quality etc. but I feel and felt lost. As you can't really return the products.
Anyway, I will always order one or the other item.
Kind regards.

I purchased a printed shirt from LightInTheBox about a month ago. The design was unique and absolutely unique, no easy feat in an age of generic, mass produced designs. I got a lot of great comments and questions such as, where did you get this great shirt?

I've since then ordered more articles of clothing as well as accessories that are unique and eye catching. All of them affordable.

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned.

Date of experience: October 18,2024

I have ordered several items of clothing with them and the following ups have been clear quick and punctual. You can rest assured they will do all they can to make things right if the client is unsatisfied.

This was the third order placed, and received. Your website for ordering is very user friendly. Emails are received in a timely manner to keep me informed of the expected delivery and upon arrival to my location. All done in a very professional manner. Merchandise is of very good quality fabrics and manufacturing.

Recently I thought an item was missing from my order and contacted them
They responded promptly with list of actions to be taken by me
I later discovered my mistake - the item was there,hidden in a corner

I ordered this dress in size large, it fit but was just a little tight, I returned for an exchange for the XL. It was a fast exchange process and the XL fit. The dress is exactly as pictured, beautiful and good quality! I should have looked at the sizing chart before ordering. It definitely is true to size off of their chart.

I like the price level here as most products are a bargain, which for many in these inflationary times can be very important, if you have to dress up your family for instance.I find the quality of the products to be good. Nice also the way the parcels are tracked all the way. Nice touch….

I was able to find exactly what I wanted very easily and the prices were affordable. I love the site. It's easy to navigate. I'm not crazy about having to search for a long time to find what I'm looking for and I don't have to here. I've recommended the site to family many times.

I am satisfied with your offer. There is a large selection of products and good quality.
Just a small note - it is difficult to contact.
The overall rating is high and I recommend you as a reliable contractor.

I bought a 3-piece suit and it arrived in the estimated time. The colour was a little more dull than expected from the pictures but totally acceptable. The quality is nice for the price I paid, and the sizes correspond with the size chart. Would probably buy here again.

Saw a beautiful jacket and ordered an Xl in beige. When I tried it on the jacket fitted at the back, the arm length was perfect. Only the jacket was far too wide and the colour wasn't as in the picture. When I wanted to return this item to China, I had to take care of it myself.
LightInTheBox was very kind to help me out of this unhappy matter: I can keep the jacket and I will be refunded.
My trust is back and I am very happy with this solution.
The jacket will be donated to a person with a handicap.
The woman will be happy and I have a good feeling again with LightInTheBox.
Thank you!

The bedspread on the sofa was very nice to me and came in color.( muted orange, not as bright as in the picture) Super! ( The delivery is fast. Thanks

I have ordered several times (men's and women's clothes) and everything went great. The products are from good quality and the prices are great. One product could not be delivered because of such a great demand- so I was offered to cancel the order and get a refund or to change the order to another product. I changed to another cheaper product and received the remaining money as a refund. The order and payment is trustworthy. The delivery is reliable.

I was looking for items to complete our Halloween costumes and they had item I couldn't find anywhere. The shipping takes some time but the items arrived within the window provided at time of ordering.

Took it to hairdressers to be styled as it was not as the picture. Hairdresser was impressed and styled it for free. A little thicker but I will have to get use to that.

Camera did not work delivery takes for ever, ok yes they took care of the not working item but when you read that it was cleared by quality control.
Why can't you use delivery like Shean where I can order and collect in 7 days LIB have not even shipped in 7 days.
Apart from that all good.