Overview
LightInTheBox has a rating of 4 stars from 13,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Ordered a men's shirt from Lightinthebox. My size is large and so I ordered extra large to be safe. When I tried the shirt on I could not do the buttons up. It was way too small for an extra large shirt. I tried to return it and received an email from Lisa Sandoval advising that I would have to return the shirt to China and the cost of postage to do this is very expensive. She offered a "partial refund" for the inconvenience and without having to return the shirt. We accepted this offer but no partial refund has been forthcoming and Lina has gone AWOL. She doesn't respond to several emails and I am very dissatisfied with this company. Very poor business practices and not trustworthy. DO NOT DO BUSINESS WITH THEM OR TRUST LINA SANDOVAL'S PROMISES.
Terrible the dress did not fit. I mean it was a horrible fit, lopsided and the sleeves were WAY too tight. I weigh 140 and I am 5'6". And they only offered a 15% refund... PLUS the order took about 4.5 weeks to arrive. Worse looking dress and fit ever. Plus I could not even zip it up.
I was willing to do 85% but no longer... I want to sue them for such bad service and return policy.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25702802, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
This package was just as expected, and the parts fit my GoPro Hero as though they were made by GoPro themselves. The tripod was a bit smaller than I thought, however that will just allow it to fit in smaller places. The clips are very strong and should hold through any jostling around. The head and body gear seem very good as well, however I haven't tried them on yet.
So in a nutshell, this is a good package for the money, especially if you don't have any GoPro mounts to work with, which I didn't.
After posting the review below, I was contacted by Customer Service who advised they can address my issue with the cycling top.
So I have adjusted my overall rating to reflect my thanks for their timely response.
********************************************************************************
I purchased a cycling top as a gift.
It turned out to be too small, because the sizing information was wrong.
The size chosen, (which normally fits my partner), has been used to purchase clothes from other clothing companies.
When I contacted the company, they told me it is too difficult to return as it has to be sent to China, at my cost.
Instead they suggested I buy another top in a larger size for a slightly cheaper cost.
NEVER AGAIN
Hi Susan,
Thank you for having written a review of our store.
I do really sorry that product did not fit properly. Please be noted our clothes are made based on our own size charts, which are different from your local standard. We state the specific measurements for each size on every product page, in order to help our customers select the best suitable size. If you have ordered without checking the measurements in the size chart, it may not fit you.
We also regret to hear that you felt difficult to return the order. I can fully understand you are disappointment. As a customer service, my task is to maintain your satisfaction. So I will apply for a Special solution for your consideration.
We have sent you an email (ticket #24453766) with further details. Should you have any questions or doubts, then we'd like to hear from you.
You've got to be $#*!ing kidding me. Absolute scam. Wasted $50, waited three months for delivery to get the led lights here after their trip around the world for them to be broken. Look out LightInTheBox I'm filing a lawsuit against you.
Dear customer,
We apologize for the problem. As for your case, could you please provide us with your Order Number firstly?
Please also tell us more details about your problem, so we can further check it for you. We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Dress ordered was ok. Very long but easy to hem.Sizing accurate.
Black linen pants wat too small. XxL more like a medium.
Swimsuit nice but busy sizing did not match swimsuit size. Way too small.
Would not order from this company again,
Your products are very good...but unfortunatly I cant say the same about your delivery system.So until you have solve the problem,I will proceed to cancel all the ongoing purchases I have pending and wont be making any more.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102702351 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Their products are of good quality (The most that I bought). The LightInTheBox conveys confidence, because if the request does not come, they return the money. I was never at a loss. In addition, there is a very helpful staff that keeps me waiting for answers.
When items were delivered they were faulty, as the picture shows the bulbs were hanging out of the frame. New batteries used but lights did not work. Lightinthebox are ignoring my request to return the items and get a refund.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
My products were very good. Take note on the sizes because they are smaller than the standards in America. The problem was that it took seven weeks to arrive. I hope that the company could work on their shipping and delivery area
I purchased 2 shirts size 5X. They are too small. Beware of sizing. They want me to pay $10 to $40 postage to send to Asian Warehouse or refund 10%. Look out no returns or refunds just coupons. Not a US company
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Check pictures. Don't waste your time and money. They will not issue a full refund. I even was not able to open a case in the order. The website glitches in China and does not have phone or email support.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27574082 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Placed two orders, first order shipped as two-part order. Second part of order one and order # 2 arrived at same time. Everything was great except for some slight defects to the left sleeve stitching. Other than that issue, everything was good.
They took a lot longer shipping out then they said and shipping is expensive. Not true to the size chart they provide. Feels thin and cheap. They will not accept returns. In my opinion this was a horrible deal. I bout two different items from them on one order and both are bad.
Dear customer,
We regret to hear about your problems. As for your case, could you please provide us with your Order Number firstly?
Please also advise us more details about your problems so we can further check what caused the problems. We will help you resolve the problems with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Do not order from this company! Missing an item from my order. No way possible to contact them. Their customer service leads you to no where! The item I did receive is nothing like the picture. The dress looked so pretty & bright colors in their picture. I didn't even recognize it when I received it. So faded out. So disappointed!
I ordered men's medium size but they are not European size - trousers match description apart from sizing very small - not same as European.
Company have refunded in full ( following negative comments on site) so issue resolved fairly by them and as agreed.
Trousers were fine, delivered as expected but SIZING is an issue beware of this when ordering
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We regret to hear the pants don't fit. But please be advised we are a company serving customers all over the world. So we can't sell the pants in EU sizes only.
In order to help customers pick the correct sizes clothes, we sell our clothes with specific measurements. You need to measure yourself first and then pick the correct size by checking the specific measurements stated in the size chart on each product page. If you just pick normal size without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance.
After checking, the pants' measurements you ordered are as follows:
Size M- Waist: 28¼-34¾ inch, Hips: 38½ inch, Length: 39¼ inch
If you did not check the measurements when ordering and realized that you picked wrong size for the pants, we apologize for that. While we'd like to help you resolve the problem with our greatest effort.
I had conducted new Ticket ID =22647816 in our ticket center and provide new solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
I had ordered two dresses, to choose one for a wedding. They arrived very quickly, I opened them and saw that one outfit had a wrap that wasn't quite the right color, which I offered to send back. I received a message telling me to keep the dress, and my money was returned.
The other dress and wrap are perfect, I am very pleased. Thank you for your timely response and I will look forward to shopping again with LightInTheBox!
I will never buy anything from them again. Choose for yourself but read on!
A beautiful and fast website to order everything
--> the customer is king!
Very long delivery time
--> customer becomes a prince
Delivery incomplete
--> customer is no longer a nobleman
Returning delivery
--> very unclear which routing and after 3 emails finally clear
They actually do not want to deliver
--> many discount proposals
Return and then your money back actually total discouragement so now everything except customer
--> costs nl 50.00! Just about more than the value.
All in all, treated like anything but a customer at the door and at the end of the journey!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102427865 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Two sets of outdoor lights arrived quite quickly and were put up in the summer months but not used. One set of lights has now given up after only a few days use. Wrote to ask for a replacement and its only a 30 day window. Will not be buying from them again.
Dear Helen L,
We regret to read about this bad experience. We are truly sorry for what has happened and would like to make things up with.
Can you please tell me the order number? The warranty for most of our products is 30 days, which cover manufacturing defects or damage during transport. Once this delay passed our supplier will not accept to refund or replace the products
However we always try to help our customers case by case. Please tell me you order number. As you you've only used the lights for a few days, we will try our best to accomodate you. Please reply us here or through your account.
We wish you a nice weekend!
LightInTheBox Customer Service Team
Ordered prints from this company in September and paid in full received a shipping invoice with out a tracking number prints have not arrived 5 months later have tried many times to contact company but my emails are totally ignored do not buy from them. I am about to seek legal action to refund my money as it was quite a lot.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service