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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The shoe horn falls apart
The wall graphic was way smaller that advertised
Items arrived on time as promised. The quality of the fabric, fit and quality as really good.
Everything I order is exactly how it looks, fits perfect and delivery is on time.
Order a men's jacket and received a women's jacket (zipper on wrong side for Men's jacket)
I have purchased a couple of items from LightinTheBox and the photos makes them look much better then the delivered product.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102405205 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The ph came in parts and one of the parts ph off and broke
Site is too difficult to navigate to return
Pajamas are too large Not at all true to size
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102405211 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered a dress for a wedding and was hoping for an average experience. What I got was a superior quality garment for an incredibly low price. Consistently kept informed about shipping and delivery. Definitely will order again.
I ordered 2 dresses and 1fit very well and is very nice. The other is a bit small and the material is very thin and the picture makes it look much better than it really is. I wanted to return it for a different size at least but they make it very, very difficult to do plus you have to pay exorbitant amounts for shipping, which they don't cover. Will not buy from them again.
I ordered green earrings, but received black. Upon contacting Customer Service, they resolved the situation to my complete satisfaction within 24 hours.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102405214 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Like some of the products but they sent me the wrong color choice and I couldn't get a response about the mixup. Wasn't worth packaging it up and sending it back.
Not one piece I ordered fit pro even after sizing up thinking rather loose than snug
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102405220 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered 3 sweat shirts and 2 shirts, all in different sized. The 2 x sweatshirt I couldn't get over my head even though I'm a medium in US sizes. All shirts were extremely small and I could not give them as gifts.
When I tried to return them for larger sizes, I was told it would be too expensive to return and I should just live with them. Absolutely no customer service at all.
Be careful ordering from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102405227 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have been a customer of LightInTheBox for over one year. In that time, I have purchased a variety of clothes, summer dresses both long and short, jumpsuits, summer trousers, and long and short sleeved t-shirts. I am a UK size 8 and I order "small" which have always fitted me. I find the quality very good and the prices are very competitive. Each item is packed individually with tissue paper so they arrive less wrinkled and need little or no ironing. Delivery is always prompt. I will continue to shop with LightInTheBox for the foreseeable future. I consider myself a satisfied customer.
It Really Works Smoothly! I have completed my first purchase with LightinTheBox and the experience was awesome and smooth. My items arrived in due time and were delivered in a very professional way. I will make new purchases surely.
Prompt shipping, quality could run from very good to poor.
Stay away from this online business. It's just terrible. Their products are $#*!, and once you get them you're stuck. For a refund you have to ship the product back to China and pay for the whole thing - which doesn't make sense given the prices of what they're selling. Stick to Amazon.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102395885 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered two smart watches on two different occasions and both watches arrived before the estimated date. I and my wife love our watches and were really happy and surprised they arrived so quickly. They work great and look great.
An article came to me that was broken. Intried to get a rechange for the artikel and they gave me, after trying, a 70% discount on the artikel but only if I went for the $10 offer or $15 on an article. Not to my happiness.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I recently made four separate orders with LightinTheBox. I was very pleased with the customer service that was provided and the delivery of the items ordered. I was very impressed with the quality of the products ordered. Great doing business with you.
Put them on my feet right away and enjoyed the way they felt, I'm very happy with this purchase! I'd recommend them to any of my family and friends.
Shipping was easy to track, the watch is beautiful, and I've had positive experiences with lighinthebox.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102405201 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox