LightInTheBox

My mother of the bride dress arrived after 4 weeks of waiting and aside from the measurements not being accurate -the dress smells horrible. I can't imagine what caused this but o little rally have it in a bag in my garage waiting on a resolution before I dispute. There is no excuse for this odor and my money should be refunded in full!

UPDATE: I did receive a response and refund less shipping. I'm giving them another chance and have ordered another dress. Hopefully, this one will hit the mark.

I placed an order on April 15th from this company in China and never received it but they took the money out of my account the same day. I did not get an email confirmation or order number. I sent screen shots of the date and charges as per their customer service email request. After I sent it I got the same canned email response asking for the same information I just gave them. They are also saying there was no order. It's been two months. They are giving me the run around.
I am disputing the charge with my bank.

I purchased 2 shirts from this company which turned out not to be as pictured on the internet. They were cheap and inferior. I didn't wear either and didn't even take one out of the package. I wanted to return them but they make you jump through hoops with so many restrictions and rules that it is almost impossible. Additionally, it is up to the customer to pay for the return all the way to CHINA from the US. This is such a shoddy way of doing business. Save yourself disappointment and grief. Buy your merchandise locally.

Do not waste your time ordering from this website. It has terrible customer service. I placed an order and immediately tried to cancel it. I tried submitting a ticket but they never responded to my cancellation request. I have lost the money I used for the order.! There is no phone number or email available.

I can't stress enough do not order from them their warehouse is in China and they obviously make their cheap imitation clothes there! I bought what I thought was a really nice winter jacket and after waiting weeks on end when it finally came I could feel through the packaging and tell it was going to be disappointing the materials are cheap and the jacket was a cheaply made imitation of the real thing I will not even say anymore just look at the pics I posted... the 3rd pic is what the jacket should like... I also added the email they sent me offering me half my money back to keep it you do the math!

The product I am not satisfied with came broken. Suspecting it was sent as a defective product because we didn't find proof of broken pieces in the package. At first I was furious about it and wanted to give 2 stars, however customer service saved it. And the rest of the products in the order was quite all right, especially the sweater and the tapestry with Halloween theme was surprisingly good. Shipment speed was fast and arrived early, which made me happy. To be fair, I will give 4 stars. Hope this site will improve and ensure that something similar won't happen in the future.

I had to return over half of my order (after waiting 3 weeks) because the quality was either so cheap and poor and/or the sizing was fit for a small child. When I tried to return, I got a run around of offers for "quick return" options that all involved keeping the poor products for only a portion of the price I paid. Obviously this did not interest me! The final solution was to allow me to do a return, but for the fee of paying shipping a second time. So, I get to pay more money now just to get my refund, for an order I am needing to return because their products are absolutely nothing like the pictures they falsely advertise. Save your money and shop at a real store or a trusted, professional, online source!

Lured in by the excellent prices, I accumulated $116.00+ worth of merch in my cart. When I logged into PayPal, it showed a total of $198 and some change. Upon review of the order, I saw USPS shipping charges of $70.00+. I changed it to DHL, which was still a lot, but less than USPS, and also deleted the $4.99 shipping insurance. Even with those changes, I could not get their total to match my math. It was probably still a good deal, but the subterfuge made me angry, so I bought nothing. I don't trust companies that assume customers are stupid and won't pay attention to details.

I have purchased many items for friends family and self and have not been disappointed. Many unique items especially lights and housewares and swimwear. People have positive comments about my unique boots so I tell them all about Light in the box and how to download the app with no expectations about extra points or rewards. I just speak honestly and an
M upfront with the company-good and not so good. Customer service is phenomenal so kudos to all of them!