Overview
LightInTheBox has a rating of 4 stars from 12,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
I ordered ( after consulting the web site size guide) a size larger than my usual size. The item they sent me was so small I can't even get it over my head/ shoulders. Never mind the crappy crunchy-feeling fabric. Customer service did reply promptly but their only solution was that I must send it to China ( even tho shipped to me from Chatham) and I'm must pay for tracking. That will cost as much as the item did! Oh- or I can keep the crappy tunic and get 25% off my next purchase. Ha! There will never be a next purchase.
Live and learn.
Terrible - I ordered a dress that was supposed to be ready to wear (i. E. not made to measure). Eventually they came back and said it would be dispatched 1 month after I had paid - too late for my event. When I tried to cancel they claimed that all there dresses were made on demand and charged me 50% of the total bill to to cancel. Don't trust them with your money.
One of the best online shops which is providing products on discounted price and also giving lots of option to choose from, delivery was very fast and free. I will buy more products from them in the future, they are a great company!
I paid for a men's cycling top, payment was via PayPal. They wrote to me weeks later to see the product was finally being shipped, it is now a month after that, no sign of it. And no one at the company seems to be able or willing to respond to me. This is a scam. And what's worse, is they keep advertising on Instagram which is where I saw the products in the first place. I'm sure other people are going to lose out too.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Although hard to get the size right as I have large calf's so usually need a size bigger for the side zippers. Love the mixture of colours on the boots and get lots of compliments on them. Love strolling through your online site as you can't get these colourful boots in the stores and the prices are reasonable,
I ordered three pairs of yoga socks, one bright pink pair finally arrived. The two black pairs I ordered have not. Written to company several times with no response. Now about 5/6 weeks. Do not recommend this company at all.
Dec 10,2016
The company has contacted me to rectify this order. They were out of stock and offered me the choice of another product or a refund. I was happy with the end result.
Thank You
Lightinthebox
Dear Customer,
We sincerely apologize for the inconvenience. Please note usually customers get in touch with customer service by submitting ticket. However, our company doesn’t use email to contact with customers, and we don't have any official email account.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13888758
Sincerely,
LightInTheBox Customer Service
I cannot recommend Light in the Box at all.
Their delivery times are the longest I have experienced for any online retailer: 20 working days (though promised between 10 and 20). When product arrived, it was not as advertised.
Two months after receiving the order, my bank tells me an online retailer has compromised my details. As Light In The Box is one of only three online retailers I have shopped from in the last several months, I asked their customer service team to remove my details as a precaution. I asked this of them nearly three weeks ago and they have yet to do so.
Their customer service is extremely slow to respond and impolite. I will certainly not be using this retailer ever again.
Dear Mark. I am really sorry for all the inconvenience caused. It is a shame we could not serve you any more. We will contact our IT to delete your account as soon as possible before the end of next Monday. Please don't worry.
It delivers pretty quick and usually had quality items but the one I got. Well. The gem fell off...
Updating review... they returned my money quickly and told me to keep it. Not to shabby, I will still shop on this website though.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12766361
Sincerely,
Sasha
LightInTheBox Customer Service
Ordered 2 shirts for myself and 2 for gifts as they looked great on the site. Beware, pictures can be misleading on quality and sizing. I received today and would send back if shipping wasn't so incredibly high! Am extremely disappointed that while I thought they would be decent quality, they are made out of very thin material that I believe will last till the first wash only! Would never buy from here again!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102088932 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I bought 3 dresses. All very poor quality - however they didn't cost a lot. I am trying to return them and it's very difficult. I have not yet been successful. They just keep replying with the same response that I can either take a 30% credit for a future order or a 15% refund. I just want to send the dresses back for a full refund...
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25629293, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26555475, Would you please login you litb account and reply when you feel free?
You will also find the message in your email# pjp@te*********t.net
I‘m expecting your reply.
Sincerely
Customer Service.