Overview
LightInTheBox has a rating of 4 stars from 12,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
I found this site after looking for ages online for dresses that fit my criteria long free flowing and stylish. I found lots on this site so ordered two to see what they were like. They arrived here in Portugal just over 2 weeks later. I tried the first one and it fit perfect and the fabric is lovely too so I tried the second and that was just as nice too so I was very pleased. I wore one at a family get together and now three of my relatives have ordered too. They really are gorgeous dresses cannot fault them.
This site has not been disappointing always quick to respond to my orders and they make sure i get my delivery well on time, and i am still amazed how cheap their products are, yet with quality. I love shopping with lightinthebox.com and i have referred more people to use for shopping.
Several items ordered were as pictured but the Midi rings from Love is You were not what I expected. The ring was bonded together so there was no allowance for sizing. It may have been for a baby's finger. Very disappointed. It took 7 weeks to get here and I could not use it!
Quality of products is extremely poor. Fabrics cheap, manufacture awful, they do not resemble the images portrayed on the site. They claim to have uk warehouses but you are expected to send back to Asia by tracked mail AND pay the return postage, then they refuse to refund the full amount you paid. Don't waste your money, you wouldn't want to keep this cheap rubbish anyway!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I am a size 14 and purchased a Large size after reading the measurements on their website and to to compensate that it's made in China.
I cannot get it past my shoulders, total total waste of money, even if I dropped 2 sizes it would never fit.
Dry disappointed as the top is very nice…
How do I return it and ask for a larger size.if they do an XXL.
As for proof of purchase no paperwork came with it..
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28897782 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have placed several orders with these folks. Many of the items (especially clothing) are unique and ultra colorful. Shirts you just can't get anywhere else. The more you order from them, the more email 'deals' you get offered - many at ridiculously low prices. I highly recommend them. Shipping to the United States does take a few weeks so order well in advance of your need.
They have a good selection of items at a fair price. Items are shipped in a reasonable amount of time. The clothing graphics could be better on some, but you get what you pay for. It's fine if basic graphic, anything more complicated doesn't look good.
I recommend everyone not to use this company for business, they are a bunch of thieves. I ordered a dress that didn't fit me, I sent the dress back over a month ago, I never received my refund, I can't speak with no one at the customer service; they steal my money
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101381022 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Very interesting
Always like visiting the site to view bargains
Hi there the parcel arrived this morning I was most surprised, I was not expecting it for another 1 or 2 weeks very happy with the contents. Quality was as expected. Connected the cameras and a monitor unit working well but have not fitted a hard drive yet Very easy to set up
This is hands down the worst online company I have ever bought anything from. I ordered a dress which was too small so I requested for either a refund or an exchange. They said they do not do refunds and they thanked me for understanding. The dress was $62 and after taxes and shipping I paid them $105. If that isn't insult enough there is no way to contact them. No number just an email which doesn't always get a response. Horrible company don't buy!
Dear customer, could you please send an order number so we can help to check it? Please kindly note that usually your local Custom Office will charge you the tax fee for imported products. Being aware of this situation and we'd like to provide better service, so we started Tax Insurance service. As long as customers paid for the Tax Insurance, we'll fully refund the Tax fee to them. The Tax Insurance could be paid at the checkout page when you're placing the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7
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- singapore, Singapore, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=12673829# in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.