I love the powder facial sunscreen I bought from this site. It is very easy to apply. It isn’t greasy and oily like most sunblock. It is more like a powder makeup that leaves a more matte finish. I sometimes use it just when my skin is looking a little oily even if I am not going out in the sun. This site sells a lot of really nice quality skin care products.
I was so shocked to see the bad reviews. I've never had an issue with customer service, in fact they have gone above and beyond to help me. Its obvious some of these people are mad because they didn't read their return policy or they made the mistake and want to blame LovelySkin. I will continue to use LovelySkin as long as they are around :) I appreciate their wonderful customer service, free samples, selection of products, quality of products, rewards points and discounts and above all their FAST shipping. Give them a try and decide for yourself. Thanks Lisa and LovelySkin for always being so great.
Jennifer Burdette
My advice to anyone thinking of ordering from LovelySkin.com is BEWARE.
After I received my merchandise (and about 2 weeks later) I saw the same product selling on Beauty.com for half the price. Naturally, I asked (through e-mail) LovelySkin.com to price match it as their ad states they do. They denied the request -no explanation given. I then decided to return it and that's when their customer service rep started giving me a VERY hard time. I managed to get a return authorization #, but also received nasty e-mails from one customer service rep in particular. She sent me an e-mail reminding me that the three free samples that I received w/my order was to be returned w/the product and that if I didn't, I would be charged $4.00 for each one.
In short, if you do decide to order from LovelySkin.com, don't expect "price matching" OR "hassle free returns" as advertised on their website.
I have never had a more terrible experience from a company than with Lovely Skin! I purchased several items on 3 different orders. I was shorted 1 item from the order. A item that cost $58. They were unwilling to send out another item or reimburse me for the item they NEVER SHIPPED! I had a friend that had a similar experience. I recommend no one order from this company. Not worth the potential loss you will have.
I bought Marine Moisture Cream from Lovely Skin and it is sticky, not the same as the creams I have bought from other sources under that name. I believe it has different ingredients... I am very unhappy with this product and at 44 dollars a jar it makes my face breakout... I am very upset and will only buy from companies on Amazon from now on
Huge selection of products with decent discounts and promotions, but their customer service is the worst I have ever encountered. Do not order from Lovelyskin.com unless you are 1000 percent certain that you absolutely want and will use the product(s). It makes no difference to them if you are a loyal, years-long customer or new one, they will treat you like your business means nothing to them. Even if you call them to cancel an order within minutes after ordering, they will tell you it's too late and then make you pay for the return (returns are limited to 3 per 12 month period even when package is returned immediately and completely unopened, and you paid for the return), you are just a phone number to them. If they don't see your phone number in their flawed system, they will mistakenly insist that you that you never called.
They do not put their customers first. Buyer beware.
Unfortunately I had a very bad experience, I'm from Canada and I received a black Friday special, I mad the order value at 100$ only to find out 3 weeks later with a phone call from customs that I need to pay taxes and customs charges on top of my order (around 100$ more) then I get my credit card to find out that its not 100$ like on the site but 124$ since the currency they show on site is not CAN$ but US$. I contacted them to get a refund. Guess what, the charge me for shipping and 30$ for fees total 50$. Today I have no product and I lost 50$. In my opinion this is theft.
1. hey can detect the country (ip detection) and show the correct currency
2. They know that international users have to pay customs and taxes - MAKE IT CLEAR
3. Don't hide with your term and condition - be honest
I do not recommend this site -
They can make it right by giving me a full refund order ID: #*******
After spending hours upon hours trying to narrow down skincare products for my hypersensitive skin I decided to call their so called "experts" for assistance. After explaining my needs and concerns two popular products were recommended, neither of which were safe for me. I mentioned I called after spending much time trying to narrow down choices myself and was hoping for guidance but instead I was told my best bet was to continue searching the website myself until I found something I thought would work. She admitted she didn't know anything about the products except for how much they sold.
Thanks a lot. May as well have asked a monkey at the zoo.
Outstanding Overall Experience! I was so impressed with Lovely Skin! I am a very happy customer! Products arrived very timely, packaged nicely, exactly as ordered. I have no issues with any of the products or the expiration date. Appreciated the feel of a personal touch with the email follow up from the Director of Customer Care. I will order from Lovely Skin again and tell all my friends!.
Dear Diane,
Thank you for your recent order and your kind review. We appreciate your patronage and hope to always provide you with superior service. We care deeply about our customers. We enjoy helping people with their skin care needs and consider those who shop with us extended family.
Sincerely,
Lisa Jensen
Director of Customer Care
I previously wrote a negative review about potential concerns I had about this company's handling of negative product reviews. The company's responded to my review by sending a condescending email censoring me for sharing my negative opinion publicly. They then closed my account and took the $67 of rewards I had legitimately earned as a Customer up until my negative review. This business penalizes customers for writing negative reviews. People who value freedom of speech and the right to express your opinion without fear of reprisal should not patronize this business. In my opinion, this business engages in practices that undermine a free marketplace of unbiased, uncensored reviews.
Overview
Lovely Skin has a rating of 1.9 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lovely Skin most frequently mention customer service, credit card and return policy. Lovely Skin ranks 1051st among Skin Care sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yoram,
The concerns stated in your review are addressed in our international shipping policy that is agreed to by customers before an order is finalized. The policy states:
All prices listed on the site are presented in US Dollars. When placing an international order, please investigate your country’s policy on the importing of skin care products and cosmetics. Many nations strictly regulate these transactions and could refuse to deliver your package. If for some reason your package is refused or undeliverable, you will be charged a $30 fee. Please double-check that your shipping address is correct before you place an order to avoid incurring this fee. LovelySkin.com is not responsible for any customs fees, duties, taxes or brokerage fees involved in the shipping or receiving of your package. Please research these fees and taxes prior to placing your order as they can be quite costly. Please note that if an international package is refused or undeliverable for any reason, it will be abandoned at customs and there will be no reimbursement for the product or the shipping fee. For additional information regarding the shipment of international orders, please visit this page: http://www.lovelyskin.com/customer-service/international-orders.
The order was refused upon delivery due to the customs fees and taxes that Canada assessed on your order. As we discussed via email, a refused package fee is assessed to cover the cost of shipping back from Canada to our warehouse.
If you have any further questions, please email us at CustomerCare@LovelySkin.com.
Thank you,
Jordan at LovelySkin