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Maine
1 review
3 helpful votes
Follow Zachary J.
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I first spoke with someone in online chat. They gave me a prompted answer in no way served my case on an individual letel basically said we are done here and signed out a waste of an hour wait! Then waited another hour to get someone on the phone to be told same thing did not bother to even look into my account for what i was asking. (i had called because in process of making sure my subscription had cancelled previously as computer was loading i hit the wrong button that said buy now. It took me to confirm purchase screen i went vack to get out of there and payment had been taken without me even hitting that button) so on the phone i asked for a manager multiple times was told the manager would not be able to help. After arguing all of a sudden they could partially refund, something i never even confirmed buying. I still asked for manager whom gave me same prompt then after wasting more time arguing they looked into my account and saw i had not even used it as i said then finally said i could be refunded. So 3 hrs of my time and life wasted $500 bounced check later i can have money back that should not have been taken from me. Had my credit card not been on file they never could have done that i would have HAD to hit the CONFIRM purchase button then enter my information. But since they had it they did not care if i confirmed and took it upon themselves to take my money and try to get around it with a bs pollicy which i would have understood if i had actually used the site. So moral of the story be weary and careful prople if they have your info one wrong click can cost you alot of money. Im just glad i was finally granted what was mine even though now it must go to bounced check fees. So i guess i still lose in the end to this scam

Date of experience: January 4, 2016
Canada
1 review
12 helpful votes
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I joined Match.com a year ago and had a terrible, terrible experience. I created a genuine profile seeking a genuine woman for a long-term relationship. I literally sent out many messages to women, probably well over a 100, only to get a few responses... 19 year old out of my geographical area, in a different country, or responses of women with no pics. I was fed up and I cancelled. This month, July, 2017, I joined again on their 1 month promotion, in hopes of a better experience... WHAT A SHOCK... as soon as I created a profile, again fake reply's and young women in different country's started rolling in. The women in my area that are suppose to be active members are not. I complained to the call center of Match as you will not get through to anyone that is actually employed by the company. The call center rep was extremely RUDE to me and spoke to me like a kindergarten child with autism... constantly repeating herself, and speaking over me... would not even listen to the concerns. I then went online and used the Match 72 hour complaint customer care email line only to find out that the next day they deleted my profile... I received an email from Match noon time that same day saying, I quote (" Please know that due to our terms of use, your Match account has been terminated, we cannot disclose specifics> if you wish to obtain additional information, a valid SUBPOENA SEARCH WARRANT, OR COURT ORDER DIRECTED TO MATCH IS REQUIRED"). What kind of joke is this? I had to call my visa provider, FRAUD dept to get the multiple charges by Match.com reversed. I WOULD NEVER, EVER USE THIS DATING SITE AGAIN! HORRIBLE, HORRIBLE EXPERIENCE, AND A BIG WASTE OF TIME!

Date of experience: July 19, 2017
Ghana
1 review
0 helpful votes
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Dating
August 19, 2023

Looking for a life partner to live with...and also a man who will not maltreat me as well...

Date of experience: August 18, 2023
Wisconsin
1 review
7 helpful votes
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I signed up for Match.com this morning to see if anything changed. Their latest change? You can only view the first six profiles in the search results, with an "upgrade to view them all" message at the bottom. It's clear that they want you to use their Tinder-like "Top Picks" feature, which just displays random profiles.

Everything Match Group (the company that owns Match.com and all of the other popular dating apps/websites) touches turns to garbage. Examples:

Tinder

- Crap profiles (not looking for serious relationships, full of emojis, stupid animated pics, etc.)
- Too many ads (but you can pay to get rid of them!)
- Withholds likes to entice you to upgrade to Gold (you'll have new likes, but they won't be shown in your stack)
- Even with a paid subscription, your profile will never be seen unless you pay for boosts
- Outrageous prices for subscriptions and consumables (boosts, superlikes, etc.)

OkCupid

- Removed features (in order): Forums, personality tests, visitors, usernames, open messaging, last online, SEARCH! (can only swipe now)
- Limited likes per day without upgrading (lower than 10!)
- Mandatory 2FA (so they can sell your phone #)

Plentyoffish

- Fake profiles (less than before, but they still exist. It was REALLY bad when Craigslist personals was discontinued - they allowed porn bots!)
- Latest desktop website redesign is unusable (very slow with tons of "your network connection is slow" and "no network connection" errors, reduced search options, unable to view new users without upgrading (although you can still sort search results by "newest first" - I'm sure they'll remove that next)
- No support (poor moderation of profiles, profiles without inappropriate content or behavior are deleted for no reason)
- Mandatory 2FA (so they can sell your phone #)

It's very clear that Match Group's focus is 100% profit and 0% customer satisfaction. It's only a matter of time before the company goes out of business.

Date of experience: June 14, 2020
New Jersey
1 review
10 helpful votes
Follow Carolyn E.
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Unfortunately, being single and 30 can leave people in a vulnerable place. I was hopeful and optimistic that Match.com would be a great service to me, despite so many negative reviews. (I've learned my lesson.)

I *thought* I had canceled my Match.com account after my initial 3 months, but apparently did not do it correctly. (I even received an email saying to "sign up" again to see the profiles of people interested in me) Shockingly, I received an email about 15 days later with the name and profile photo of a man who was "interested in me." I was confused, because I thought I had canceled, so I logged back into my account to re-cancel, and then disputed the claim with my credit card company.

Fast forward 2 months: I honestly cannot believe the letter I just got in the mail of Match.com rebutting my dispute claim to my credit card company. The "evidence" of their rebuttal was that I had "logged into Match.com 374 times in the past 6 months" when 373 of those times was during my initial 3 months that I agreed to! The *1* time I logged in after my unapproved second charge was because I was in shock that my account was still activated after de-activating it, so I went back in to cancel it for good this time. (Or so I thought I had deactivated it... apparently, I did it wrong the first time.) Match has no sympathy for their customers or their mistakes in canceling. Their letter to my credit card company was humiliating and defamatory of my name. They know that I did not actually "use their services" after attempting to cancel. I simply logged in to CANCEL it! That does not count as "using their services!"
They also listed the fact that I used "the same card initially" when signing up with the service. Of course I did! Because I initially did want to use Match.com, and then realized it wasn't working for me so tried to cancel. They simply do not care. Any reputable company would credit me back my $80 after realizing my story and my simple mistake that many can accidentally make. If their services are so "good," they wouldn't need to nickel and dime their customers. Shame on Match.com for taking advantage of lonely, single people. Shame. What a crock.

Date of experience: March 28, 2016
Arizona
1 review
5 helpful votes
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A year later
September 5, 2015

After canceling about 14 months ago, they charged me $60. Found my amazing fiancé on EHarm. Go there.

Date of experience: September 5, 2015
California
14 reviews
5 helpful votes
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Know lots of new friends here.
Really good.
Love this.
It gives me lot of help.

Date of experience: July 25, 2013
GB
9 reviews
46 helpful votes
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Snatch.com
March 7, 2016

The prices are steep. I am not a fan of recurring billing. Must have a glitch.

Date of experience: March 7, 2016
West Virginia
1 review
10 helpful votes
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I have used Match.com on and off for a few years. It was above the boards in the beginning, but as time went by, greed took over and it became a "Bait and Switch". I understand of course that profit is the motivating factor behind any business venture, and I fully endorse it. However, there is a point when greed surpasses morality and the venture becomes dishonest... Match.com passed that line miles ago!
Q: Are the profiles real?
A: Yes, for the most part.
They do however have false profiles (Bots) in the system designed to deceive the potential user. When a potential customer posts a "FREE" profile, he/she will be inundated with winks, likes, and email from other users. (Some are from real paying users) You can't read them unless you pay to join. As soon as you do, and try to reply to these goddesses from all around your area, "Surprise!" Suddenly 90% of them don't exist. This is what's known as a "bait and switch" It is in fact illegal, but to pursue any legal course simply isn't worth the individual's effort. When you cancel your subscription, the BOTS are again activated and you are hit again with false replies. Never mind you didn't hear from a soul the entire time you were a paying member.
Q: Can you communicate with other members?
A: Yes... Sorta'.
You paid right? You should be able to email anyone you like right? WRONG! You can send an email to anyone you like... and they will receive it if their profile was not intentionally deactivated (hidden or deleted) by the user. However, unless the recipient is a paying member, they can't open it nor respond. (BUT YOU PAID WITH THE EXPECTATION OF BEING ABLE TO SEND EMAILS AND RECEIVE A RESPONSE) Also, unless the user deletes or hides their profile upon quitting the site, it remains visible. That means that about 90% of the profiles you are viewing belong to users who no longer visit the site... and of the ones that do, only paying members can be contacted and respond (I don't know, but that's probably only a couple percent of the profiles you are viewing)
Q: Can anybody browse my profile?
A: Yes. HOWEVER...
This is the part that pissed me off the most. Now you can pay for "Top Spot". That means that you can pay extra (it ain't cheap) to show up in the searches during peak traffic times. Essentially, what that means is that unless you pay extra, almost no one will see your profile when browsing (especially in urban and metropolitan areas) It's exactly the same a paying to skip the line at an amusement park.

I get it... Really! It's truly brilliant and creates an unbelievable revenue stream for Match.com. I do applaud them for that, but in reality it's a "gorilla warfare business tactic"... and it preys on the emotions of the public. From a consumer standpoint, you're getting hosed. As long as you know the aforementioned information going into it... Go for it. It is what it is... it does work (as well as shopping for love in a false reality can... everyone's lying).

Date of experience: July 5, 2015
California
1 review
1 helpful vote
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I have tinder gold to compare to, so that's what I'll.be basing my comparisons on.

Match is more expensive than tinder becuase of all the extra ad one you have to get. It shows you people who don't have the ability to respond becuase they themselfs aren't a premium member. It's another 60$ for to let anyone reply to you, instead of just other members. Tinder gives you 5 super likes a day as boosts every week. Match gives you 1 super like a day and 1 boost a month. Matches 6 month price vs tinders 6th month price. Match comes out to 22.50 and tinder comes out to 9.99. Even if you get the half off deal. With match. It's still more for less.

The people you see. I can't speak on the makes on either app. But I can speak on the females. The 1 thing match does have going for it, is all the girls on there are real. No bots, escorts, or only fan type girls. But every time I log on, I see the same people with match. I've already sent them a message. Stop showing me the same girls. Tinder is completely new people every time. I've never once seen the same people before.

Lastly, the matches. Maybe it's me. Idk. But comparing my matches on tinder vs my matches on match, it's night a day. On tinder in the same span as my match account I've had 48 matches, dozens of conversations, phone calls and people wanting to go on dates (can't because of Covid.) On match in the same amount of time. I've had 3 match's and 0 actual conversations. Example: tinder I meet a girl and we spoke a lot of travel. She said he favorite travel destination was Chiang Mai in Thailand. We spoke a bunch on that, what she likes, why she likes it, my trip to France, how they compared etc. Young lady on match said in her profile she loved visiting Italy. So I asked what about italy does she love. Nothing buy 1 word replies. "The food". "It's good" etc. Idk, maybe it's just me. But save your money and go meet actual people on tinder

Date of experience: August 8, 2020

Overview

Match has a rating of 1.2 stars from 1,156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 652nd among Dating sites.

service
211
value
222
shipping
36
returns
56
quality
214
+48