Match

The site is ok. Though I prefer to pay more and to get premium services.

Match.com is and should be an app that will get consistent customer interaction, considering the bloated cost of memberships. Additionally, they require an upfront payment, asking for customers to subscribe for several months at a time, which cost me $130 for 6 months. Complete transparency to understand requires me to repeat that "fee paid in full at date of subscription purchase" is manipulation at its best, charging me $130 on July 2nd for services through December 2nd. Evidently, match.com reserves the right to discontinue services in their contract with a vague explanation of whatever their interpretation if of text between clients. This communication lacks body language, tone of voice, and verbal cues that prevents a full understanding of what's black and white. I am sure that everyone reading that has interpreted a text or email in a completely inaccurate manner than it was meant to be received. Sarcasm, for example, is a response that is legitimately understood in person only, and mostly misinterpreted between stranger text communication. Long story short, last month my account was deactivated without reimbursement of the remaining 4 months I paid for. I requested reimbursement and received a generic, vague explanation in response, explaining that they reserve the right to keep money for services not rendered upon account deactivation. Now, I know why I paid for 4 months of service on the date of purchase the subscription. Extremely inexcusable for a billion dollar company to retain this from individuals that are just getting by, and to do so in such an upside down, backhand fashion by not allowing customers to pay monthly. Especially so, when there is no intention to distribute the reimbursement funds. And what's worse, match.com promotes larger packages for "customer discounts" and for no other reason than this. Match.com could say the larger packages save customers money, but on the contrary, I was taken for over $85 while receiving nothing but the regret of my trust in basic human dignity to not be manipulated by the system. I suggest that anyone deciding to try match.com to only use a free trial or ask to pay for one week only. I would have been better off and it's incontestable that I'd have been better off utilizing these stolen funds as toilet paper, one Washington after the next for at least 85 wipes!

I see lots of people posting negative comments about Match.com, but people should be realistic about what they're trying to do. Match.com allows people looking for someone special to have access to a pool of individuals they normally would not come into contact with due to geographic proximity, being in different social circles, having a tight work schedule or even just not feeling comfortable with the bar scene or approaching random strangers and striking up a conversation. The people on Match are the same people you work with, see in the store or at a friend's cookout. This site just brings eligible people hoping to find someone together. Yes, there are people with fake profiles, and some who are scammers. I ran into them too. But, after having been on and off (when I was dating someone) over the course of 4 years, I met some amazing women, many of whom are still friends today. The key to Match.com is being smart. Don't allow yourself to have an email/texting/phone relationship with someone for an extended length of time. You're setting yourself up for trouble. Treat it as you would any relationship -- email for a few messages, and get a feel for the person. Talk over the phone, ask some good questions, then decide if you want to meet for a brief meeting -- in a public place. If you hit it off, go out again. If not, you don't have to communicate. Listen to your gut instincts, and if things don't sound right with the person, discontinue contact. These are the same kinds of things you would do if you were talking to a person you met face to face somewhere. If people aren't smart about dating, they're going to get burned -- and that is not Match.com's fault. I met my wife on Match.com, and followed all of these steps. She's a fantastic woman, and she's REAL. No games or deception (avoid those), the things she told me about herself matched up with reality (verified that stuff, too), and we have a great life together neither of us had imagined before Match.com. I'd been looking for a long time, she joined when given an ultimatum by her sisters that they were going to create a profile if she didn't, and met me a few months later. MATCH.COM WORKS! But, just as in real life, don't expect a homerun your first time at bat. Be realistic about the process, give it time, don't be in a rush, and don't make bad decisions. This is a golden opportunity for people, if they use it wisely.

I have been a member of Match.com since even before they started keeping membership records in 2001. I believe I first enrolled in late 1997. They have always been a difficult company to contact and deal with. Recently I discovered that I was being charged $101.94 every 6 months while I believed I was still under what had been represented to me verbally on the phone by a supervisor on 2/3/2010 as a 6 month guarantee that would continue to cycle as long as my profile was visible. Thus I never watched for any charges on a very busy credit card. Additionally, when I discovered the charge of 2/1/2014 on 2/11/2014 I noted that my credit card data had expired on 8/11/2010 on Match.com's website. I have a picture of this data on Match.com's own site. When I contacted the company on 2/11/2014 I was credited for only the 2/1/2013 $ 101.94 charge. At this time I had not done a review of my account to see if I had other charges and it was on the evening of 2/11/2014 that I noted 7 other charges that were wrong. They have consistently refused to credit me with previous charges that according to the supervisor I spoke with on February 3rd 2010, should never have been there according to how she verbally represented the "Match.com Guarantee". However, the interesting thing is that my credit card data expired with them on 8/11/2010 but they continued billing me every 6 months. It is important to note that not only was I billed with a credit card that had expired on 8/11/2010, but that the company had clearly changed my "opt out" selection at some point after my conversation with the supervisor on 2/3/2010. I had done the Auto Renewal Opt out procedure on the web as well as requesting the supervisor (on 2/3/2010) to make sure it was done. At that time it was easier to do as the Opt out button was located with your credit card data but now they clearly make it harder as it is buried in the help section so you have to go looking for it. This sure suggests deception to me but you can form your own thoughts on that point. However, it is clear from the thousands of other complaints on the web about billing issues with this company that I am not alone. My credit union calls the billing of my credit card when the dates had expired "fraud" but because of their agreement with Visa, if it is past 60 days they will not do anything. My problem is I trusted what the supervisor said to me on 2/2/2010 and I also knew I had not updated my credit card data with Match so I presumed that they would not be charging me. However they apparently changed my preferences and than billed me multiple times with expired credit card data. From my perspective this is clearly not an honest company as they have no problem billing with expired credit card data.

So once again Match proves just how unprofessional it is as an organization, by not having the courtesy of replying to my emails sent to their customer service department in regards mainly to a message I received from them advising they had received a report that I had sent unwanted and harassing messages to a profile, Which was totally untrue as the so called report was from a fake/false/scammer profile who didn't like being taken to task in regards to the stolen photos and text used in "their"profile, but instead I find with no notification that my profile has been suspended/deleted and then that I have even received a full refund of the subscription again without any prior communication, even though when I requested a refund a few weeks ago due to Match.com in my personal opinion not delivering the service as outlined by them, and continually allowing an overwhelming amount of repeat false/fake/Scammer profiles to appear on a daily basis, I was advised no, I was not entitled to a refund as I had already sent an email...

Great work Match.com

At least it saved me from deleting my profile myself as it has become plainly obvious in my opinion that the Match.com organization not only allows the false and fake profiles to continue to appear they seem to encourage them and then take the word of Scammers rather then that of an actual subscriber when they actually stand up to one the Match.com Scammers and takes them to task in regards to the stolen photos and profiles.

An Example of the level of Scammers/false profiles. On Match.com (Australia) there is currently at time of writing 197 profiles for females and 418 for males stating on "their" profile that they live in Adavale Queensland... which would be fine but for the fact that Adavale Queensland is a very isolated and very small country town that currently it has a total population of 15 YES! 15 and of course when you point this out to Match.com you receive no reply at all, no matter how many emails you send. And yes, I grant there maybe a small percentage who were just too lazy to put in the correct location, but it still should be up to Match.com to verify the information supplied But still, 615 profiles for a place that has a population of 15
It could be an interesting point to find out how in legal terms if Match.com is in part liable for breaches of international copyright laws by continuing to allow the same stolen photos to be used time and time again when it would be so easy to stop the practice by introducing profile verification procedures before a profile is allowed to go live. Many other sites do it, why not Match.com.

There is also face and photo recognition software that would make it easy to detect any photo or photos that are repeatedly used. Hell, the Hundreds of profiles I personally reported were "found out" by a simple Google Image search...

One very unhappy previous subscriber
"Modmik"

I register 5 days ago and have had constant problems with Match.com. In short its a really time consuming site and not at all user friendly. If you write some text save it as if you get any error like too many words or whatever it will delete the whole text. Also save it as if for some reason they chose not to show your text online they just delete it wholesale and you loose it all. This could be just one sentence they don't like. I had a six month subscription and after 3 hours and only sending two emails and a few winks I thought this is rubbish and asked for a refund. Please note nothing of note done. And they said no - flat. I had to write several emails to get them to agree to a one month sub and a refund but they took the one month and will refund the six months in 7 days. Subsequently they have killed my subscribe all together so even if I wanted to use the site I couldn't. I noted this on my profile and they deleted all the text I had saved hence my other note. The site doesn't work at all well on mac devices such as an ipad and most interaction you have will not be registered. They blame inconsistent wifi but that's pony as MSF works fine and never crashes in safari. Don't use the app that's really poor. Its muddled, confusing and the information really isn't very good. In short your paying £75 every six months for facebook and a poor version of it. Its terrible and will eat away the time you could be spening meeting real people in the real world. Also you'll receive lots of emails saying you've been contacted by ladies etc before you subscribe and they'll name them but as soon as you subscribe these ladies just disappear. Its a trick to make you join and then if you use one paid for thing - send one wink, check one view, your money is gone. They are very jobs worth in nature. Read the terms as they even say our product wont work on safari so your are screwed each way. If it goes wrong there customer service is terrible and note the number down before you subscribe as you wont find the phone number anywhere else once you do. Also cancel your auto renew as they wont and if you do like me get a refund they reset the auto renew. Also they have lots of people but quantity doesn't mean quality and its a real lottery and no better than anywhere else. Better sites around but not as well publicised.

This website sucks, You try to write to someone and they never answer!

To: legal department of Match.com

I have received the folowing e-mail from Match.com

Dear assdollah,

We were recently made aware of inappropriate correspondence sent to another Match.com member, which violates our Terms of Use agreement. Unfortunately, if this type of correspondence continues, we will be forced to terminate your Match.com membership. Please know that if Match.com terminates your membership due to violation of our Terms of Use, you will not be entitled to a refund of any unused membership fees.

We appreciate your understanding of our dedication to maintaining a site that requires respectful correspondence between members. Due to our privacy practices, Match.com cannot disclose specifics regarding the email. Should you like to obtain additional information, a valid subpoena directed to Match.com, LLC would be required.

For reference, our Terms of Use can be referenced at the following link: http://www.match.com/registratweenion/membagr.aspx.

Regards,

After reviewing A/M e-mail and since i am still officially a member of Match.com until February 15,2015 i would like an explanation from Match.com. You have the record of each individual member and know exactly how many e-mails are sent between members each day.

As a member i know the content of all the e-mails i have sent to all other Match.com members and i can assure you that there has been no offenses from my part. I am also ready to apologize to any person who has been offended by my friendly e-mails.

I am not however pleased with Match.com approach with the A/M e-mail and i feel that you are discriminating between your members but that s not my concern either. I have stopped sending any e-mails out since i am afraid that i may offend some one. I am therefore asking you to be kind enough to eihter:

1) Refund my money

Or

2) Explain to me to which member i was offensive and what exactly offended her so that i do not repeat my offensive act. Perhaps then i could apologize to her.

Or

3) Match.com would send me an apology

Wish to hear from you

Masoud Rezai