Match
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California
1 review
5 helpful votes
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To: legal department of Match.com

I have received the folowing e-mail from Match.com

Dear assdollah,

We were recently made aware of inappropriate correspondence sent to another Match.com member, which violates our Terms of Use agreement. Unfortunately, if this type of correspondence continues, we will be forced to terminate your Match.com membership. Please know that if Match.com terminates your membership due to violation of our Terms of Use, you will not be entitled to a refund of any unused membership fees.

We appreciate your understanding of our dedication to maintaining a site that requires respectful correspondence between members. Due to our privacy practices, Match.com cannot disclose specifics regarding the email. Should you like to obtain additional information, a valid subpoena directed to Match.com, LLC would be required.

For reference, our Terms of Use can be referenced at the following link: http://www.match.com/registratweenion/membagr.aspx.

Regards,

After reviewing A/M e-mail and since i am still officially a member of Match.com until February 15,2015 i would like an explanation from Match.com. You have the record of each individual member and know exactly how many e-mails are sent between members each day.

As a member i know the content of all the e-mails i have sent to all other Match.com members and i can assure you that there has been no offenses from my part. I am also ready to apologize to any person who has been offended by my friendly e-mails.

I am not however pleased with Match.com approach with the A/M e-mail and i feel that you are discriminating between your members but that s not my concern either. I have stopped sending any e-mails out since i am afraid that i may offend some one. I am therefore asking you to be kind enough to eihter:

1) Refund my money

Or

2) Explain to me to which member i was offensive and what exactly offended her so that i do not repeat my offensive act. Perhaps then i could apologize to her.

Or

3) Match.com would send me an apology

Wish to hear from you

Masoud Rezai

Date of experience: December 19, 2014
California
1 review
1 helpful vote
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Hi everyone,
October 25, 2013

Hi everyone,
If you have experienced Match.com, I am sure you share my frustration. If you are on here looking for a dating site, here is an honest and thorough review of my experience:
When I first joined Match.com, I decided to sign up for 3 months for $60.
Very soon, I realized how ineffective this dating service was at matching people. They have a quiz for you to fill out so they can help you match to other people. I am severely allergic to dogs and I put my religious beliefs as very important to me on the quiz. I kid you not, over half of the people "matched" to me from the site were atheist dog lovers.
That part was disappointing, but it wasn't the worst. I decided to search for people myself. Most of the people on the site were really not that great. It was really hard to find someone decent (not old, not from out of the country, etc), let alone someone who was a good match to me. Finally, I found someone who looked average and seemed nice to talk to. I met up for my first date and while we were riding in the car together, my date from Match.com told me he was a convicted felon! I was terrified- I thought the site screened for criminals at least. Apparently not.
After that uncomfortable date and frustration with the site, I decided to let my 3 months run out and I decided to just count my loss with the $60 I spent signing up.
About 3 days after my 3 months was up, I noticed that my credit card was charged another $60. I immediately signed on to Match.com to cancel my account. I had not been on there for over a month and I thought that because it was only 3 days since they charged me and because I had not used their services for over a month, that they would understand and credit my account back.
First, I could not find any contact phone number to call them. I had to go through my credit card and the Better Business Bureau.
However, Match.com got off the hook with both because they said I had signed on during the new pay period (I HAD to sign on to cancel my account). They also said that even if I didn't sign on, because of my "agreement" with them upon signing up, they were allowed to charge my credit card for 3 more months of service unless I notified them that I didn't want them to. Apparently, they have done this to countless other people who did not want to continue on Match.com.
I felt very swindled. It was a horrible experience.
I hope that this review helps others to avoid this business; this business does not care about their customers. They charge a lot of money (and then some) and the matching is ineffective. The people on the site are very limited and some are literally criminals. I suggest saving your money and just signing up for a free dating site- there are more people on free dating sites and you're more likely to find someone who you like.
-Kristin

Date of experience: October 25, 2013
Pennsylvania
1 review
5 helpful votes
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Do NOT use this site!
September 18, 2015

Bunch of thieves... would not refund... customer service is horrible!

Date of experience: September 18, 2015
Hong Kong
1 review
0 helpful votes
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This site are full of player that just want to look for easy hook up... sad...

Date of experience: October 1, 2014
Arizona
2 reviews
10 helpful votes
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Horrible website. Crappy matches. Worse customer service.

Date of experience: July 1, 2016
Pennsylvania
1 review
1 helpful vote
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Fake women who like your photos.
Big waste of money and total scam.

Date of experience: March 28, 2014
Nevada
3 reviews
6 helpful votes
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Probably most popular site of all dating sites. Expensive but no scammers

Date of experience: December 31, 2012
California
1 review
3 helpful votes
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Very dishonest company. I agree about people's feeling getting hurt.

Date of experience: November 19, 2015
California
2 reviews
5 helpful votes
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It took a few tries but ended up finding my husband on Match.com Very Happy!

Date of experience: June 9, 2015
New York
4 reviews
55 helpful votes
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Don't bother. You're paying to have women ignore you.

Date of experience: June 12, 2015

Overview

Match has a rating of 1.2 stars from 1,157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 652nd among Dating sites.

service
212
value
223
shipping
36
returns
56
quality
215
+48