To: legal department of Match.com
I have received the folowing e-mail from Match.com
Dear assdollah,
We were recently made aware of inappropriate correspondence sent to another Match.com member, which violates our Terms of Use agreement. Unfortunately, if this type of correspondence continues, we will be forced to terminate your Match.com membership. Please know that if Match.com terminates your membership due to violation of our Terms of Use, you will not be entitled to a refund of any unused membership fees.
We appreciate your understanding of our dedication to maintaining a site that requires respectful correspondence between members. Due to our privacy practices, Match.com cannot disclose specifics regarding the email. Should you like to obtain additional information, a valid subpoena directed to Match.com, LLC would be required.
For reference, our Terms of Use can be referenced at the following link: http://www.match.com/registratweenion/membagr.aspx.
Regards,
After reviewing A/M e-mail and since i am still officially a member of Match.com until February 15,2015 i would like an explanation from Match.com. You have the record of each individual member and know exactly how many e-mails are sent between members each day.
As a member i know the content of all the e-mails i have sent to all other Match.com members and i can assure you that there has been no offenses from my part. I am also ready to apologize to any person who has been offended by my friendly e-mails.
I am not however pleased with Match.com approach with the A/M e-mail and i feel that you are discriminating between your members but that s not my concern either. I have stopped sending any e-mails out since i am afraid that i may offend some one. I am therefore asking you to be kind enough to eihter:
1) Refund my money
Or
2) Explain to me to which member i was offensive and what exactly offended her so that i do not repeat my offensive act. Perhaps then i could apologize to her.
Or
3) Match.com would send me an apology
Wish to hear from you
Masoud Rezai
Hi everyone,
If you have experienced Match.com, I am sure you share my frustration. If you are on here looking for a dating site, here is an honest and thorough review of my experience:
When I first joined Match.com, I decided to sign up for 3 months for $60.
Very soon, I realized how ineffective this dating service was at matching people. They have a quiz for you to fill out so they can help you match to other people. I am severely allergic to dogs and I put my religious beliefs as very important to me on the quiz. I kid you not, over half of the people "matched" to me from the site were atheist dog lovers.
That part was disappointing, but it wasn't the worst. I decided to search for people myself. Most of the people on the site were really not that great. It was really hard to find someone decent (not old, not from out of the country, etc), let alone someone who was a good match to me. Finally, I found someone who looked average and seemed nice to talk to. I met up for my first date and while we were riding in the car together, my date from Match.com told me he was a convicted felon! I was terrified- I thought the site screened for criminals at least. Apparently not.
After that uncomfortable date and frustration with the site, I decided to let my 3 months run out and I decided to just count my loss with the $60 I spent signing up.
About 3 days after my 3 months was up, I noticed that my credit card was charged another $60. I immediately signed on to Match.com to cancel my account. I had not been on there for over a month and I thought that because it was only 3 days since they charged me and because I had not used their services for over a month, that they would understand and credit my account back.
First, I could not find any contact phone number to call them. I had to go through my credit card and the Better Business Bureau.
However, Match.com got off the hook with both because they said I had signed on during the new pay period (I HAD to sign on to cancel my account). They also said that even if I didn't sign on, because of my "agreement" with them upon signing up, they were allowed to charge my credit card for 3 more months of service unless I notified them that I didn't want them to. Apparently, they have done this to countless other people who did not want to continue on Match.com.
I felt very swindled. It was a horrible experience.
I hope that this review helps others to avoid this business; this business does not care about their customers. They charge a lot of money (and then some) and the matching is ineffective. The people on the site are very limited and some are literally criminals. I suggest saving your money and just signing up for a free dating site- there are more people on free dating sites and you're more likely to find someone who you like.
-Kristin
Bunch of thieves... would not refund... customer service is horrible!
This site are full of player that just want to look for easy hook up... sad...
Horrible website. Crappy matches. Worse customer service.
Fake women who like your photos.
Big waste of money and total scam.
Probably most popular site of all dating sites. Expensive but no scammers
Very dishonest company. I agree about people's feeling getting hurt.
It took a few tries but ended up finding my husband on Match.com Very Happy!
Don't bother. You're paying to have women ignore you.
Answer: I was unable to get a refund but I dispute the transaction and got my money back that way. I said it was because they were not providing the service they claim to offer. If you can dispute with your bank just tell them you didn't authorize the transaction and the company refuses to refund you. Good luck.
Answer: No I would not trust it. There are scammers on there. They will tell you want you want to here. They are from another country. Look for key words such as widoer, contractor, travel, one child only. They will compliment you right off the bat about your smile. Not safe. Try another site.
Answer: Back in the 1980s, strip clubs were pulling all sorts of over charge and fake charge scams and forcing people tp pay. Here in Atlanta a majpr federal case against the GOLD CLUB brought all that to light and alot of changes were made in the industry... I BRING THAT UP BECAUSE... these social sites seem to be attempting the same types of scams and are getting away with it. By U.S. fedeal standars ALL THESE SITES FALL UNDER THE RACKETEERING STATUTE. Unfortunately there is NO enforcement of these laws at this time. Your best option is to dispute the entire charge with your credit card. They may not want to do this because they are seeing so much of it. BE FIRM AND INSIST IT IS A MATTER OF CREDIT FRAUD. Also be sure to indicate that you are filling a consumer notice with the Federal Trade Commision (they have online forms for this to keep a numbers count on how many people are affected by these sorts of things. www.FTC.org). If you have been a good card holder, you shouldnt have any issues except for 1: ALL THESE SITES ARE NOTORIOUS FOR REBILLING/DRAFTING YOUR CREDIT ACCOUNT. You may want to file a COMPROMISED CREDIT CARD CLAIM AT THE TIME OF THE DISPUTE and have your card issuer SEND YOU A REPLACEMENT CARD WITH A NEW CARD NUMBER.
Answer: You will have a hard time getting your money back Terri. The first time I was with them years ago, I forgot the auto renewal and tried to get my money back and they fought me tooth and nail. This time I tried both Ourtime and Match and both experiences were not good though Ourtime was a bit better. I agree with some of the answers here that Match baits you toward the end of your subscription with possible contacts, but since I cannot proof that I have to add that disclaimer. Everything you have run into with your experience I have had with mine.
Answer: You likely signed up for auto-renewal, which Match.com doesn't explicitly tell you out-right that it will auto-renew. You will not likely get a refund back for the month they charged you. However, go to your account's settings and cancel the feature ASAP. You will still have access for the month in question, but at least you will have stopped future withdrawals.
Answer: Give them a call... they always have something to scam people about...
Answer: Cancel the card you used when you joined.
Answer: That is an extra fare item and they charge you each time. Best to do your own searches and replies...
Answer: Too much don't do it!
Answer: I feel the same way Teresa, i have been on the site for 1 year now and cancelled my subscription, but was told it won't officially cancel until May because i waited to late after my initial sign up day, so i got stuck with another year. I am a handsome guy with a lot to offer, but for some reason never really got emails as i expected, i started to think the people profiles were fake or the women i was interested in didn't know a good man if his profiled slapped them in the face, just sayN. 41, recently divorced for little over a year, highly educated, working in my profession, make close to six figures, single, don't cheat, great personality, smart, don't play, and real down to earth... but i guess no one believed it or didn't like my handsome picks... IDK. Confused!
Match has a rating of 1.2 stars from 1,157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 652nd among Dating sites.