Match

I signed up for a Match.com account because of their 'match guarentee' that says if you don't find someone within 6 months, you'll get another 6 months free. However, when the 6 months came around, and all the criteria had been met, I instead found myself charged over $120 from an automatic renewal fee. Apparently they sent an email that I never received, in which I had to accept the free 6-months. Since I never got the email, and thus, couldn't accept the free 6-month membership, they found that it made sense to charge my account instead. They didn't want to make me take the free trail (in case I didn't want to contiue the membership), but they didn't feel bad about charging me for another six months in lieu of the free trail, stating their 'nobel' cause, "For your convenience and to avoid an interruption in communication with your matches."

When I caught the charge, there was no refund, no prorated refund for the remaining months. No flexibility. No ethical approach.

I would never recommend Match. They are a money-making ploy with a few lucky people in the middle. Instead of using Match, I would recommend E-harmony. Or, for those of you who don't want to spend any money, try one of the free sites WITHOUT hidden charges. Tinder, for example! Just be forthright in your bio. No one likes sneaky people. You can't respect them.

It takes a lot for me to write a bad review. It kinda crushes my soul to do so. However, simultaneously, my blood is boiling. I feel taken advantage of and played. How I hate that feeling! I hate even more the fact that they refused to even try to make things right. I can't respect that. I can't respect Match.

I first spoke with someone in online chat. They gave me a prompted answer in no way served my case on an individual letel basically said we are done here and signed out a waste of an hour wait! Then waited another hour to get someone on the phone to be told same thing did not bother to even look into my account for what i was asking. (i had called because in process of making sure my subscription had cancelled previously as computer was loading i hit the wrong button that said buy now. It took me to confirm purchase screen i went vack to get out of there and payment had been taken without me even hitting that button) so on the phone i asked for a manager multiple times was told the manager would not be able to help. After arguing all of a sudden they could partially refund, something i never even confirmed buying. I still asked for manager whom gave me same prompt then after wasting more time arguing they looked into my account and saw i had not even used it as i said then finally said i could be refunded. So 3 hrs of my time and life wasted $500 bounced check later i can have money back that should not have been taken from me. Had my credit card not been on file they never could have done that i would have HAD to hit the CONFIRM purchase button then enter my information. But since they had it they did not care if i confirmed and took it upon themselves to take my money and try to get around it with a bs pollicy which i would have understood if i had actually used the site. So moral of the story be weary and careful prople if they have your info one wrong click can cost you alot of money. Im just glad i was finally granted what was mine even though now it must go to bounced check fees. So i guess i still lose in the end to this scam

I joined Match.com a year ago and had a terrible, terrible experience. I created a genuine profile seeking a genuine woman for a long-term relationship. I literally sent out many messages to women, probably well over a 100, only to get a few responses... 19 year old out of my geographical area, in a different country, or responses of women with no pics. I was fed up and I cancelled. This month, July, 2017, I joined again on their 1 month promotion, in hopes of a better experience... WHAT A SHOCK... as soon as I created a profile, again fake reply's and young women in different country's started rolling in. The women in my area that are suppose to be active members are not. I complained to the call center of Match as you will not get through to anyone that is actually employed by the company. The call center rep was extremely RUDE to me and spoke to me like a kindergarten child with autism... constantly repeating herself, and speaking over me... would not even listen to the concerns. I then went online and used the Match 72 hour complaint customer care email line only to find out that the next day they deleted my profile... I received an email from Match noon time that same day saying, I quote (" Please know that due to our terms of use, your Match account has been terminated, we cannot disclose specifics> if you wish to obtain additional information, a valid SUBPOENA SEARCH WARRANT, OR COURT ORDER DIRECTED TO MATCH IS REQUIRED"). What kind of joke is this? I had to call my visa provider, FRAUD dept to get the multiple charges by Match.com reversed. I WOULD NEVER, EVER USE THIS DATING SITE AGAIN! HORRIBLE, HORRIBLE EXPERIENCE, AND A BIG WASTE OF TIME!

Looking for a life partner to live with...and also a man who will not maltreat me as well...

I signed up for Match.com this morning to see if anything changed. Their latest change? You can only view the first six profiles in the search results, with an "upgrade to view them all" message at the bottom. It's clear that they want you to use their Tinder-like "Top Picks" feature, which just displays random profiles.

Everything Match Group (the company that owns Match.com and all of the other popular dating apps/websites) touches turns to garbage. Examples:

Tinder

- Crap profiles (not looking for serious relationships, full of emojis, stupid animated pics, etc.)
- Too many ads (but you can pay to get rid of them!)
- Withholds likes to entice you to upgrade to Gold (you'll have new likes, but they won't be shown in your stack)
- Even with a paid subscription, your profile will never be seen unless you pay for boosts
- Outrageous prices for subscriptions and consumables (boosts, superlikes, etc.)

OkCupid

- Removed features (in order): Forums, personality tests, visitors, usernames, open messaging, last online, SEARCH! (can only swipe now)
- Limited likes per day without upgrading (lower than 10!)
- Mandatory 2FA (so they can sell your phone #)

Plentyoffish

- Fake profiles (less than before, but they still exist. It was REALLY bad when Craigslist personals was discontinued - they allowed porn bots!)
- Latest desktop website redesign is unusable (very slow with tons of "your network connection is slow" and "no network connection" errors, reduced search options, unable to view new users without upgrading (although you can still sort search results by "newest first" - I'm sure they'll remove that next)
- No support (poor moderation of profiles, profiles without inappropriate content or behavior are deleted for no reason)
- Mandatory 2FA (so they can sell your phone #)

It's very clear that Match Group's focus is 100% profit and 0% customer satisfaction. It's only a matter of time before the company goes out of business.

Unfortunately, being single and 30 can leave people in a vulnerable place. I was hopeful and optimistic that Match.com would be a great service to me, despite so many negative reviews. (I've learned my lesson.)

I *thought* I had canceled my Match.com account after my initial 3 months, but apparently did not do it correctly. (I even received an email saying to "sign up" again to see the profiles of people interested in me) Shockingly, I received an email about 15 days later with the name and profile photo of a man who was "interested in me." I was confused, because I thought I had canceled, so I logged back into my account to re-cancel, and then disputed the claim with my credit card company.

Fast forward 2 months: I honestly cannot believe the letter I just got in the mail of Match.com rebutting my dispute claim to my credit card company. The "evidence" of their rebuttal was that I had "logged into Match.com 374 times in the past 6 months" when 373 of those times was during my initial 3 months that I agreed to! The *1* time I logged in after my unapproved second charge was because I was in shock that my account was still activated after de-activating it, so I went back in to cancel it for good this time. (Or so I thought I had deactivated it... apparently, I did it wrong the first time.) Match has no sympathy for their customers or their mistakes in canceling. Their letter to my credit card company was humiliating and defamatory of my name. They know that I did not actually "use their services" after attempting to cancel. I simply logged in to CANCEL it! That does not count as "using their services!"
They also listed the fact that I used "the same card initially" when signing up with the service. Of course I did! Because I initially did want to use Match.com, and then realized it wasn't working for me so tried to cancel. They simply do not care. Any reputable company would credit me back my $80 after realizing my story and my simple mistake that many can accidentally make. If their services are so "good," they wouldn't need to nickel and dime their customers. Shame on Match.com for taking advantage of lonely, single people. Shame. What a crock.

I have used Match.com on and off for a few years. It was above the boards in the beginning, but as time went by, greed took over and it became a "Bait and Switch". I understand of course that profit is the motivating factor behind any business venture, and I fully endorse it. However, there is a point when greed surpasses morality and the venture becomes dishonest... Match.com passed that line miles ago!
Q: Are the profiles real?
A: Yes, for the most part.
They do however have false profiles (Bots) in the system designed to deceive the potential user. When a potential customer posts a "FREE" profile, he/she will be inundated with winks, likes, and email from other users. (Some are from real paying users) You can't read them unless you pay to join. As soon as you do, and try to reply to these goddesses from all around your area, "Surprise!" Suddenly 90% of them don't exist. This is what's known as a "bait and switch" It is in fact illegal, but to pursue any legal course simply isn't worth the individual's effort. When you cancel your subscription, the BOTS are again activated and you are hit again with false replies. Never mind you didn't hear from a soul the entire time you were a paying member.
Q: Can you communicate with other members?
A: Yes... Sorta'.
You paid right? You should be able to email anyone you like right? WRONG! You can send an email to anyone you like... and they will receive it if their profile was not intentionally deactivated (hidden or deleted) by the user. However, unless the recipient is a paying member, they can't open it nor respond. (BUT YOU PAID WITH THE EXPECTATION OF BEING ABLE TO SEND EMAILS AND RECEIVE A RESPONSE) Also, unless the user deletes or hides their profile upon quitting the site, it remains visible. That means that about 90% of the profiles you are viewing belong to users who no longer visit the site... and of the ones that do, only paying members can be contacted and respond (I don't know, but that's probably only a couple percent of the profiles you are viewing)
Q: Can anybody browse my profile?
A: Yes. HOWEVER...
This is the part that pissed me off the most. Now you can pay for "Top Spot". That means that you can pay extra (it ain't cheap) to show up in the searches during peak traffic times. Essentially, what that means is that unless you pay extra, almost no one will see your profile when browsing (especially in urban and metropolitan areas) It's exactly the same a paying to skip the line at an amusement park.

I get it... Really! It's truly brilliant and creates an unbelievable revenue stream for Match.com. I do applaud them for that, but in reality it's a "gorilla warfare business tactic"... and it preys on the emotions of the public. From a consumer standpoint, you're getting hosed. As long as you know the aforementioned information going into it... Go for it. It is what it is... it does work (as well as shopping for love in a false reality can... everyone's lying).

I have tinder gold to compare to, so that's what I'll.be basing my comparisons on.

Match is more expensive than tinder becuase of all the extra ad one you have to get. It shows you people who don't have the ability to respond becuase they themselfs aren't a premium member. It's another 60$ for to let anyone reply to you, instead of just other members. Tinder gives you 5 super likes a day as boosts every week. Match gives you 1 super like a day and 1 boost a month. Matches 6 month price vs tinders 6th month price. Match comes out to 22.50 and tinder comes out to 9.99. Even if you get the half off deal. With match. It's still more for less.

The people you see. I can't speak on the makes on either app. But I can speak on the females. The 1 thing match does have going for it, is all the girls on there are real. No bots, escorts, or only fan type girls. But every time I log on, I see the same people with match. I've already sent them a message. Stop showing me the same girls. Tinder is completely new people every time. I've never once seen the same people before.

Lastly, the matches. Maybe it's me. Idk. But comparing my matches on tinder vs my matches on match, it's night a day. On tinder in the same span as my match account I've had 48 matches, dozens of conversations, phone calls and people wanting to go on dates (can't because of Covid.) On match in the same amount of time. I've had 3 match's and 0 actual conversations. Example: tinder I meet a girl and we spoke a lot of travel. She said he favorite travel destination was Chiang Mai in Thailand. We spoke a bunch on that, what she likes, why she likes it, my trip to France, how they compared etc. Young lady on match said in her profile she loved visiting Italy. So I asked what about italy does she love. Nothing buy 1 word replies. "The food". "It's good" etc. Idk, maybe it's just me. But save your money and go meet actual people on tinder

The site is ok. Though I prefer to pay more and to get premium services.

Match.com is and should be an app that will get consistent customer interaction, considering the bloated cost of memberships. Additionally, they require an upfront payment, asking for customers to subscribe for several months at a time, which cost me $130 for 6 months. Complete transparency to understand requires me to repeat that "fee paid in full at date of subscription purchase" is manipulation at its best, charging me $130 on July 2nd for services through December 2nd. Evidently, match.com reserves the right to discontinue services in their contract with a vague explanation of whatever their interpretation if of text between clients. This communication lacks body language, tone of voice, and verbal cues that prevents a full understanding of what's black and white. I am sure that everyone reading that has interpreted a text or email in a completely inaccurate manner than it was meant to be received. Sarcasm, for example, is a response that is legitimately understood in person only, and mostly misinterpreted between stranger text communication. Long story short, last month my account was deactivated without reimbursement of the remaining 4 months I paid for. I requested reimbursement and received a generic, vague explanation in response, explaining that they reserve the right to keep money for services not rendered upon account deactivation. Now, I know why I paid for 4 months of service on the date of purchase the subscription. Extremely inexcusable for a billion dollar company to retain this from individuals that are just getting by, and to do so in such an upside down, backhand fashion by not allowing customers to pay monthly. Especially so, when there is no intention to distribute the reimbursement funds. And what's worse, match.com promotes larger packages for "customer discounts" and for no other reason than this. Match.com could say the larger packages save customers money, but on the contrary, I was taken for over $85 while receiving nothing but the regret of my trust in basic human dignity to not be manipulated by the system. I suggest that anyone deciding to try match.com to only use a free trial or ask to pay for one week only. I would have been better off and it's incontestable that I'd have been better off utilizing these stolen funds as toilet paper, one Washington after the next for at least 85 wipes!

I see lots of people posting negative comments about Match.com, but people should be realistic about what they're trying to do. Match.com allows people looking for someone special to have access to a pool of individuals they normally would not come into contact with due to geographic proximity, being in different social circles, having a tight work schedule or even just not feeling comfortable with the bar scene or approaching random strangers and striking up a conversation. The people on Match are the same people you work with, see in the store or at a friend's cookout. This site just brings eligible people hoping to find someone together. Yes, there are people with fake profiles, and some who are scammers. I ran into them too. But, after having been on and off (when I was dating someone) over the course of 4 years, I met some amazing women, many of whom are still friends today. The key to Match.com is being smart. Don't allow yourself to have an email/texting/phone relationship with someone for an extended length of time. You're setting yourself up for trouble. Treat it as you would any relationship -- email for a few messages, and get a feel for the person. Talk over the phone, ask some good questions, then decide if you want to meet for a brief meeting -- in a public place. If you hit it off, go out again. If not, you don't have to communicate. Listen to your gut instincts, and if things don't sound right with the person, discontinue contact. These are the same kinds of things you would do if you were talking to a person you met face to face somewhere. If people aren't smart about dating, they're going to get burned -- and that is not Match.com's fault. I met my wife on Match.com, and followed all of these steps. She's a fantastic woman, and she's REAL. No games or deception (avoid those), the things she told me about herself matched up with reality (verified that stuff, too), and we have a great life together neither of us had imagined before Match.com. I'd been looking for a long time, she joined when given an ultimatum by her sisters that they were going to create a profile if she didn't, and met me a few months later. MATCH.COM WORKS! But, just as in real life, don't expect a homerun your first time at bat. Be realistic about the process, give it time, don't be in a rush, and don't make bad decisions. This is a golden opportunity for people, if they use it wisely.

I have been a member of Match.com since even before they started keeping membership records in 2001. I believe I first enrolled in late 1997. They have always been a difficult company to contact and deal with. Recently I discovered that I was being charged $101.94 every 6 months while I believed I was still under what had been represented to me verbally on the phone by a supervisor on 2/3/2010 as a 6 month guarantee that would continue to cycle as long as my profile was visible. Thus I never watched for any charges on a very busy credit card. Additionally, when I discovered the charge of 2/1/2014 on 2/11/2014 I noted that my credit card data had expired on 8/11/2010 on Match.com's website. I have a picture of this data on Match.com's own site. When I contacted the company on 2/11/2014 I was credited for only the 2/1/2013 $ 101.94 charge. At this time I had not done a review of my account to see if I had other charges and it was on the evening of 2/11/2014 that I noted 7 other charges that were wrong. They have consistently refused to credit me with previous charges that according to the supervisor I spoke with on February 3rd 2010, should never have been there according to how she verbally represented the "Match.com Guarantee". However, the interesting thing is that my credit card data expired with them on 8/11/2010 but they continued billing me every 6 months. It is important to note that not only was I billed with a credit card that had expired on 8/11/2010, but that the company had clearly changed my "opt out" selection at some point after my conversation with the supervisor on 2/3/2010. I had done the Auto Renewal Opt out procedure on the web as well as requesting the supervisor (on 2/3/2010) to make sure it was done. At that time it was easier to do as the Opt out button was located with your credit card data but now they clearly make it harder as it is buried in the help section so you have to go looking for it. This sure suggests deception to me but you can form your own thoughts on that point. However, it is clear from the thousands of other complaints on the web about billing issues with this company that I am not alone. My credit union calls the billing of my credit card when the dates had expired "fraud" but because of their agreement with Visa, if it is past 60 days they will not do anything. My problem is I trusted what the supervisor said to me on 2/2/2010 and I also knew I had not updated my credit card data with Match so I presumed that they would not be charging me. However they apparently changed my preferences and than billed me multiple times with expired credit card data. From my perspective this is clearly not an honest company as they have no problem billing with expired credit card data.

So once again Match proves just how unprofessional it is as an organization, by not having the courtesy of replying to my emails sent to their customer service department in regards mainly to a message I received from them advising they had received a report that I had sent unwanted and harassing messages to a profile, Which was totally untrue as the so called report was from a fake/false/scammer profile who didn't like being taken to task in regards to the stolen photos and text used in "their"profile, but instead I find with no notification that my profile has been suspended/deleted and then that I have even received a full refund of the subscription again without any prior communication, even though when I requested a refund a few weeks ago due to Match.com in my personal opinion not delivering the service as outlined by them, and continually allowing an overwhelming amount of repeat false/fake/Scammer profiles to appear on a daily basis, I was advised no, I was not entitled to a refund as I had already sent an email...

Great work Match.com

At least it saved me from deleting my profile myself as it has become plainly obvious in my opinion that the Match.com organization not only allows the false and fake profiles to continue to appear they seem to encourage them and then take the word of Scammers rather then that of an actual subscriber when they actually stand up to one the Match.com Scammers and takes them to task in regards to the stolen photos and profiles.

An Example of the level of Scammers/false profiles. On Match.com (Australia) there is currently at time of writing 197 profiles for females and 418 for males stating on "their" profile that they live in Adavale Queensland... which would be fine but for the fact that Adavale Queensland is a very isolated and very small country town that currently it has a total population of 15 YES! 15 and of course when you point this out to Match.com you receive no reply at all, no matter how many emails you send. And yes, I grant there maybe a small percentage who were just too lazy to put in the correct location, but it still should be up to Match.com to verify the information supplied But still, 615 profiles for a place that has a population of 15
It could be an interesting point to find out how in legal terms if Match.com is in part liable for breaches of international copyright laws by continuing to allow the same stolen photos to be used time and time again when it would be so easy to stop the practice by introducing profile verification procedures before a profile is allowed to go live. Many other sites do it, why not Match.com.

There is also face and photo recognition software that would make it easy to detect any photo or photos that are repeatedly used. Hell, the Hundreds of profiles I personally reported were "found out" by a simple Google Image search...

One very unhappy previous subscriber
"Modmik"

I register 5 days ago and have had constant problems with Match.com. In short its a really time consuming site and not at all user friendly. If you write some text save it as if you get any error like too many words or whatever it will delete the whole text. Also save it as if for some reason they chose not to show your text online they just delete it wholesale and you loose it all. This could be just one sentence they don't like. I had a six month subscription and after 3 hours and only sending two emails and a few winks I thought this is rubbish and asked for a refund. Please note nothing of note done. And they said no - flat. I had to write several emails to get them to agree to a one month sub and a refund but they took the one month and will refund the six months in 7 days. Subsequently they have killed my subscribe all together so even if I wanted to use the site I couldn't. I noted this on my profile and they deleted all the text I had saved hence my other note. The site doesn't work at all well on mac devices such as an ipad and most interaction you have will not be registered. They blame inconsistent wifi but that's pony as MSF works fine and never crashes in safari. Don't use the app that's really poor. Its muddled, confusing and the information really isn't very good. In short your paying £75 every six months for facebook and a poor version of it. Its terrible and will eat away the time you could be spening meeting real people in the real world. Also you'll receive lots of emails saying you've been contacted by ladies etc before you subscribe and they'll name them but as soon as you subscribe these ladies just disappear. Its a trick to make you join and then if you use one paid for thing - send one wink, check one view, your money is gone. They are very jobs worth in nature. Read the terms as they even say our product wont work on safari so your are screwed each way. If it goes wrong there customer service is terrible and note the number down before you subscribe as you wont find the phone number anywhere else once you do. Also cancel your auto renew as they wont and if you do like me get a refund they reset the auto renew. Also they have lots of people but quantity doesn't mean quality and its a real lottery and no better than anywhere else. Better sites around but not as well publicised.

This website sucks, You try to write to someone and they never answer!