I purchased $208 worth of clotjing, of which $84 of it I could not fit. The x-large I ordered fit like a small. In oder yo return items I would have topay $72 kn shipping back to Turkey. It felt like I flushed my hard earned money down the toilet. Customer service had no resolution for me. I advise everyone to stay away from MODANISA. THEY HAVE A HORRIBLE RETURN POLICY. AM KEEPING MY MONEY IN THE UNITED STATES.
They take your money and do not send your order. Have sent them 100's of emails and numerous of phone calls and no one resolves your problem. They are just a dishonesty company... never to order!
We are sorry for this inconvenience. If you could provide your reference number to us, we will gladly help you in this case.
Kind Regards.
I would not recommend this website. When you get something you don't want return policy is just awful! The quality of the items are not the best, comparing the money you give.
Dear Customer,
We understand your concern and apologies for any inconvenience caused, please make sure you check your personal e-mail inbox for updates as one of our customer support members will contact you.
Thank you for your understanding.
I ordered two items three months ago and i did not received anything.
They told me i would get my money back but they are liars. Since that time they did not answer me
Dear Customer,
We understand your concern and apologies for any inconvenience caused, please make sure you check your personal e-mail inbox for updates as one of our customer support members will contact you.
Thank you for your understanding.
I ordered navy blue unlined suit Benin in size UK14, the label on the garment also shows its size UK14, but it's way bigger in measurement, when I measured it with measuring tape it's chest is 50" and hips also 50", I ordered size UK14 as per Modanisa size chart, which suggests size 14 has chest 39" and hips 41". And Size UK14 as per international size chart on Modanisa is equivalent to XL. I wrote them but they didn't respond.
Dear Customer,
We want to help you in the best way we can about your issue. Please, send us your contact information for us to get in touch with you.
Best Regards
Modanisa Customer Experience Team
I ordered from Modanisa 3 times and they were good in the last 3 years hence I ordered again but I regret it this time.
My order was in 23/04/2018 and the expected day to deliver was 30/03/18 and until now I didn't receive the order.
In the beginning, the tracking option says that they failed to deliver because of the bad address! Even though they had delivered before to the same address! Plus they used to send me a text message to inform me that they will deliver on that certain day at that certain time. This time I didn't receive anything! And they lie and say bad address!
I emailed them, they replied that they will attempt a second delivery as if there was a first delivery! What a joke!
Since this email, I am waiting for my order
To be delivered and I send a dozen of emails to them with NO response!
Its a month now and they also stopped the tracking option so I don't know what happen to my order and my money.
DON'T shop with them, they were good in the past, but now, they don't ship to the UK, they don't respond, They don't respect the clients and they only steal your money.
The Worse Experience ever.
Dear Customer,
We would like to inform you that your refund has been completed.
Please accept our apologies for this inconvenience. We would like you to know that we always try to do the best we can for you and for all of our customers and always try to fix any kind of problem you may encounter.
If you have any additional questions, please feel free to get back in touch with us again anytime.
I ordered few things from Modanisa for $92 with the shipping cost included, when I received my order the shipping company asked me to pay $50 in order to get my stuff, I already paid for the shipping, I want modanisa to refund me the $50 extra that I paid.
Never buy anything from this horrible company. Everything I ordered looked very nice on the website but turned out to be just for toys! I could not even look at them, very DISGUSTING...
Dear Customer,
We want to help you in the best way we can about your issue. Please, send us your contact information for us to get in touch with you.
Best Regards
Modanisa Customer Experience Team
This is the first time I order from Modanisa and will be last
I order my favorite things according to their catchy photos and advartising but it turned to rubbish of Turkey
They make money, bad service very fast for delivery but no return bare from now there is no return service, they know why not providing return service as in SHEIN because they know that %100 of their item will be returned to them rubishhhhhh again bad quality.
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
All the bad reviews i am reading i 100% agree this company is full of $#*!
My orders never came to me been more then 2 months still havnt had a refund
Stupidily i decided to order something else been 3 weeks status says delivered to someone called wendy i dont know who she is
Contacted the company and the guy on the phone is telling me exactly what it says online and wont give any more information apparently he cant access anything
Why the hell are yoh sitting on the other end of the phone
I emailed the company no reply
They owe me more then £100 am so annoyed
Trust me i will take this company to court n sue them if nothing is done
Dear Customer, we are sorry for this inconvenience. If you could provide your reference number to us, we will gladly help you in this case.
Kind Regards.
Overview
Modanisa has a rating of 1.7 stars from 254 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Modanisa most frequently mention customer service, order number and many times. Modanisa ranks 1893rd among Women's Clothing sites.
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- Istanbul, 34, Turkey
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Customer,
Firstly, we apologize for the inconvenience. We are always here to help our customers. Please provide us your order number according to this issue so we can look it up for you.