MovieTickets.comReviews 164

They took my card, but never gave me the tickets. Tried calling and first time I was on hold for over 15 minutes then it just logged me out. Called back and the answer just went to a not available. Called on a weekday and I was given a voice mailbox. Told to leave a message and when I left one, I never received a call back. They took the gift certificate money did not give me the tickets and I had to pay for them once I went to the movie theater. Ended up paying twice to see one movie. It has been a week and not one call or answer even though I have tried to contact them several times. The site said it would contact in 72 hours, but have not received any contact from the first time I left a message and it has been several days.

The gift card redemption is a sham. You have a balance and go through the site and they require a credit card to process the order. They then charge the credit card the full price for the ticket. This happened over and over after we had bought a 4 pack of $25 gift cards thinking it would be a good deal. Nope, we had to pay full price AND pay the service fee. Don't give these gift cards (unless you hate the person) and if you get one as a gift give it to your worst enemy and let them have the aggravation.

I was a registered user of MovieTickets.com and have booked tickets over the past (which was not a great experience). Today unfortunately i was again routed to this useless website MovieTickets.com to book tickets because of the promotion tie up with AT&T. Then my painful saga starts! I try to login with my credentials and i get an error "Username and Password do not match"! Then i try to reset my password (just to make sure) using the forgot password link, had to wait for few minutes after clicking the reset password button and then nothing happens on the screen and neither i get a reset email link! Then i try to create a new account using my alternate email id, after keying in all the personal details i clicked the submit button and it errors out saying "Something went wrong"!
That simply means that none of the prime functionalities work in the website, then why not post an outage or some notification message that the website is down. Instead the website allows you to go through all the steps and waste your time!
Then i call customer care, after waiting for 15 minutes on phone a representative answers and ask me to try forgot password and then create new user account. As usual none of them work again. Then the representatives says we are aware of this issue but we do not know when it would get fixed please try later!
I am fed up with the website!

They give you a deal on the cards but make it so complicated to use cards most people just give up. They will change theaters card is used. We used for AMC Barrington and the next week could only use at a different theater. But here's the thing, when you select your movie at a theater that does not accept cards they just redirect you to fandango or similar site. You think that they sent you there so complete the ordering there. But you can't use the gift cards there. You have to go back to craptickets.com and click a movie and theater that does not redirect. There is no way to know which theaters are good or not. Right now the site says theaters are good but it redirects. Called tech support and they said if it redirects then I can't go to that theater. I asked how do I know which are good. He said if it redirects it's not good. So trial and error and he says yes. Wow. So the thing is they intentionally make it difficult and figure these gift cards are only $25 and you only paid $20 so you'll just give up and they make the $20. Unbelievable scam. On top of that Sams club where I bought them advertised they could be used at the theaters. They cannot. Stay away. Even if you jump through all the hoops they toss at you they'll just cancel theaters around you so there's nothing close.

You shouldn't waste your time on these gift cards, even if they seem like a real bargain. The website is so glitchy and customer service is so bad, you typically give up trying to get your tickets. Time limits (like Ticketmaster) and login issues lead to abandoning efforts and requiring you to try again. You try again and guess what, the seats you selected are no longer available. If you do get in touch with customer service, they blame the issue on the theater. And then, you get to start all over again. I would not be surprised if there weren't several BBB complaints about this company. Reminds of an extended warranty company that doesn't really cover anything. No one should ever buy from movietickets.com EVER

Incredibly painful web site - one where cloudfare canceled my transaction several times saying I was "BLOCKED" as malicious. Had to recreate the order more than once; losing prime seats in the process, then - after purchasing find out I'm stuck with tickets my wife doesn't want. No Refund or Exchange option - Greed Level 100. DO NOT OFFER THESE GIFT CARDS TO ANYONE YOU CARE ABOUT - only to those you want to annoy and create an uncomfortable future with.

I called to lookup a gift card number I used previously and had the confirmation number, tracking number, tickets and everything. The lady I spoke with was very rude and kept cutting me off. She kept telling me I was wrong and even proceeded to tell me I must have gone to the movie 2 years ago when I went a couple months ago. When I told her to lookup the release date of the movie she magically found my gift card number and ended the phone call very rude.

I inadvertently landed on this site, thinking that I was at my neighbourhood movie site (i. E., Fifth Avenue Cinema), where I normally purchase my tickets online and select my seats. Since I was wanting tickets for a very popular movie, I assumed the process for purchasing my tickets was different. After paying a $3.00 service charge, I was guaranteed the best possible seats for a 6:45 PM movie. My purchase was made at 1:00 PM.

Since I was not assigned seats, I walked up to the theatre to ensure my seats were appropriate and that I would be assigned my scene points. I was furious to learn that my best possible seats were in the second row at the front of the theatre. This is insane. I would never choose to sit this close, in this small theatre.

My questions: What customer service was provided? How dare the site advertise best available seats as seats located two rows at the front of the theatre.

Never again will I be tricked into using this site, nor do I recommend it to anyone else!