Mr. Cooper

My experience with this company was completely miserable. I don't want to bore you with all the details but the best advice I can give anyone looking to do business with this company is DON'T! Use any other mortgage company on the planet other than Mr. Cooper (Nationstar). Stay as far away from Mr. Cooper (Nationstar) as you possibly can. Never in your lifetime subject yourself to the kind of torture that doing business with Mr. Cooper (Nationstar) can inflict on your sanity. Also, they have changed their name from Nationstar to Mr. Cooper to get away from there previously bad reputation. Just because one changes their name doesn't mean that their bad business practices have changed. Need I say more? I can, but won't.

Well they double bill you, admit they do it then spend year plus avoiding payment back to you! They delay payment to your insurance company and tax office thus causing huge fees and cancellation of policy. No one returns calls they hang up on yo when you tell them you have a complaint, they lie and say they have no supervisors working, they speak down to you calls you names argue yell and then just say keep it up and we will cancel your mortgage.

Discusting unethical place that has no leadership and the blind leading the blind better to pay high rate then to be ripped off abused and bullied by a less than professional poorly scam organization. Someone needs to close them down!

Since November I've been trying to modify my loan before it goes into foreclosure. I've written then, and the loan specialist Brittany Pruitt and have gotten no response. I come to find out that my home goes up for a Sale on February 19, yet all my papers have been in since December. Every time they requested paperwork I handed them in, and when I asked to speak to the specialist on a question she was never available. If the purpose was to take my home (when I haven't even missed 10 months of payments due to job loss and I was willing to work w them when I recuperated my job) why even bother agreeing to do the modification?! Why string me along? According to state law, if all paperwork is handed in to the mortgage company before 38 days prior to the sale they must stop the sale, yet they haven't! Is this how you do business?!

Just received letter on Jan 20,2024 dated December 24,2023. Nationstar Mortgage LLC (dba Mr. Cooper) writes to inform ALL of their customers of a data security incident at Mr. Cooper that may have involved some of your personal information. What information was involved? The personal information in the impacted files include customers name, address, phone number, email address. SOCIAL SECURITY NUMBERS, DATE OF BIRTH!

There you have it! Here is my issue. You can't have them sell your mortgage to someone else who has better data security systems. Your flat out STUCK with this incompetent mortgage company. CEO Jay Bray should be fired. Now, thousands of customers will be stressed out wondering if their data is going to be used down the road. Their fix, watch your credit report on us. Really? Should have never happened!

Don't know how it resolves, but they are currently "dragging their feet" on giving me a timely response to a very simple query I have in with them about a discrepancy in our refunded escrow funds amount Vs. the last shown balance (we recently paid off our loan.)

Basically, they just keep shooting me "we are looking into it" responses. There might be a legitimate reason that our refund was smaller than our escrow balance but they won't tell me, easily.

I've opened a consumer complaint with the Texas Attorney General's office. This (company's state Attorney General's office) is by far the most effective way to get some results when filing a valid complaint about a business. The BBB, not so much. In my experience, once the AG contacts them, they jump. Mr. Cooper though, may be different.

These guys bought our loan so we had no choice, but going forward, I surely wouldn't consider them for a loan. No "proof of purchase" as I don't want to include personal info.

They say that they don't take any form of card payments! I told them its all I have right now, did not care! They are just money hungry! They did not even give me another option. This company would rather have you pay $40 in late fees because your other account doesnt have enough funds. I couldn't get my routing number or account number to work.

I will be switching companies for sure! Never recommending mr.cooper to anyone. I will be filing a complaint with better business bureau

Misreported a late on credit report. Score dropped over 100 points (1st ever late) and then proceeded to argue with me stating they can't correct on their end and I have to take up with credit agencies. Definition of corporate bloodsucker, if I could choose who serviced my loans it would not be them.

Our property sustained a loss due to hurricane Ian. Per policy, our insurance carrier listed Mr. Cooper (Nationstar} as a co-payee on the settlement check. I contacted the hurricane settlement line as was connected to the Loss Drafts Department. Was informed that if I immediately mailed the check to them, it would be endorsed and returned to me within 3-5 business days. Five business days have passed, I contacted the Loss Drafts Department again and was told that, (they have just received the check, it would be 2-3 more business days before the check would be endorsed and returned to me. Why should I be required to pay for insurance on my property, when a third party vendor controls the settlement? Avoid this lender at all cost!