Mr. Cooper

Absolutely the most disrespectful, rude and horrible customer service I have every dealt with. Holier than this attitude and egotistical associates.

Company engage in deceptive/ dishonest loan practices causing me financial harm. They issued written guarantees they didn't honor and offered bad advi Over the span of 2 months I worked with Derek Clark in the Coppell Texas office. During this time Mr. Clark and his manager gave me bad financial advice that cause my FHA refi to collapse. He told me to withhold them make payments to get a loan that he finally was unable to offer. He and others in his office issued several written loan disclosures and was dishonest about there content or meaning. Derek often failed to contact me at agreed times his management would never call me back and even other in his office made comments about the dishonesty shown. Instead of being honest when I had the money to close Derik provided bad advice and asked me to spend my closing amount with a promise to lower closing cost that actually increases after I spent the money. I was issued several loan agreements which the company failed to honor. His supervisor Candi Tran ignored several complaints during the process. I complained more then once only to be lied to again. This company has caused me financial harm and undue stress because of the continued dishonesty during the process of a loan that was sabotaged buy Dereks incompetence as a supposedly licensed professional and the lack of supervision on the part of Candi Tran.

I received notifications that my mortgage was transferred by Wells Fargo to Mr. Cooper in May/June 2023 and that the transfer would take effect July 1,2023. I diligently created a Mr. Cooper account and signed up for Auto Pay and double (even triple)-checked to make sure that everything was in order. I saw that my July payment was automatically deducted by Mr. Cooper in July. In late July/early August, I started receiving alerts that Auto Pay was not set up on my account and that I had to fill out a form and mail it OR set up a Mr. Cooper amount (which I did). I tried calling to speak with an agent (after receiving mailings that said "if you ever need support, we are just a phone call away") and their phone system fails to understand basic words in English such as "payment" or "agent" and hangs up without ever giving a caller a chance to reach a live person. This happened six times so I tried chat and a chat agent confirmed on 8/1/2023 that Auto Pay was indeed set up on my account. Well, on 8/2/2023 I received another alarming alert stating that Auto Pay was not set up and that immediate action by me was required. I finally got another chat agent to share an email address so I wrote to express concerns and have no doubt my email will be ignored (but it's evidence that I am responsible while they are negligent). I am really concerned about all the negative reviews, the ongoing email alerts I receive stating that Auto Pay is not set up after it had been set up and confirmed...this company does not have its $%#% together at all--guess who will suffer? Customers. This company also sends out unnecessary mailings touting their customer service. Instead of doing that, they should actually try providing basic customer service. I give them a F- and I want my loan to be transferred to another, more reputable institution. I think if they continue to hassle consumers, we need a class action lawsuit against them. Negligence, incompetence, etc. is not okay when it comes to mortgages, insurances, and homes. I think this company needs to be investigated and face some consequences for the terrible way they treat consumers.

Very unprofessional customer service and does not care about customer value. Please
Stay away from them.

This company after a year and a half had not got me starting paperwork ALL OVER AGAIN What is their problem here are they just trying to foreclose on peoples houses On purpose? My mother passed away a year and a half ago the mortgage was serviced by Seterus then got sold right as my mother passed away. I've been trying to get the mortgage put into my name since then. Mail Emailed faxed paperwork over and over called Fanny Mae And explained to them the run around I was getting only to be told there's nothing THEY can do. Lawyers don't want to even be bothered with Mr Cooper because they are so bad. I'm at my breaking point we need to start a class action lawsuit against this company. How many people are having the EXACT SAME PROBLEM? Are they just trying to steal my house off what?
My email is *******@oocupholstery.com if anyone can help please let me know your experiences. I'm calling my lawyer again Monday to try and see what can be done. She's already sent them a letter a month and a half ago. PLEASE let me know any info is appreciated.

Data breach and now they want me to sign up for their identity protection plan. Creeps! We expect our data to be protected automatically.

Nice people but set aside a min of an hr to get any information. Waited an hr on hold only to have the rep hang the phone up.