Mr. Cooper

I had a perfect credit score when NationStar aka Mr. Cooper bought my personal information posing as a mortgage loan servicer. In 2015, I discovered my ID had been compromised with my mortgage information and I jumped to the challenge. I alerted the Fort Worth Nissan dealership, who had sold 3 cars to the fake me in about 2 weeks for almost twice their book value. I reported this to the police and also gave them the online ads attempting to sell the vehicles with phone numbers of the seller aka fake me. I froze my credit, jumped through all hoops and to-do checklists with the FTC, FBI, etc. I found and reported cosmetic surgery loans, bank accounts, credit cards, more cars, an apartment (near Mr. Cooper in Dallas, The View at Kessler Park). I contacted management, verified the latest stolen vehicle (#4 or 5 of 7 I know of) was in the parking lot with matching plate. Informed them of the fraud and my intent to file a police report, left my number & called the police, filed the complaint. Years later in 2020, I get a nasty letter demanding rent in arrears. They (the police & management) let the fake me live there and never arrested her! When attempting a refi on my home, I was told my mortgage was not showing up on the 3 credit bureau's. The ID theft was sabotaging my work and my life in horrible ways. For the last 6+ years Mr. Cooper has refused to secure my account. Has repeatedly stated they have no fraud policy or obligation to remove the public/criminal's access to my account. The Attorney General is now involved since 2020 and the fake me is quickly being scrubbed from the internet. It appears someone is working OT to clean up my damaged credit quickly. They even replaced the management and changed the name of the apartment building this year to Skyline at Kessler Park. Mr. Cooper refuses to protect my account from fraud and will not act unless I give them the name of the employee who made the numerous changes on my account which allowed this to continue unabated for many years. Of course I can't do that, but the lawsuit will come at a very disappointing time for Nationstar, as they position themselves to begin their post pandemic foreclosure scams. It's going to be a bloody hot summer in 2022. I intend to renovate the 11 story building into a homeless shelter for victims of Mr. Cooper fraud when I own it. I've served on the Board of the Central Community Housing Trust, before it changed names too. Aeon will do good with all those units.

Have been involved with them since they bought my original mortgage from Bank of America over 10 years ago, back then known as Nationstar and now recently rebranded as 'MRCOOPER' to sound cute or whatever. The short of it is this company acts purely as a debt collector and will treat one as a delinquent borrower even when still paying within the grace period past the due date or before the last day the payment would be considered late, typically between the 1st and 16th of the month. On that note I've never been late, ever. But they'll still call back to back about 'reviewing teh status of muh account' every month.

In my case the short of my biggest discontent with them is that they try to keep the monthly payment as high as possible by refunding any excess balances left in escrow so they can in turn call non-stop about 'refinancing to lower my monthly payment'. One can dump anywhere from $1-10,000 to escrow and they will return it all as a surplus before just leaving it in there to be used to lower a year's payment or cover any future obligations.

Furthermore for purposes of refinancing they don't care if they've owned the loan for over 10 years and you've never missed a payment. Their underwriting department will basically treat you as they would any other non-client borrower far as documentation requirements plus their origination fees are astronomical.

Also the way they offer HELOCs is a bait and switch by which they'll draw you in saying you can keep the existing terms of your mortgage such as current rate and repayment term with a special cashout program they have for existing clients that is not a refinance, etc. but in reality it really is just a typical second mortgage or a HELOC, so it'll just be an additional loan to repay with way higher rate than the current mortgage interest plus tacked on origination fees and so on.

All in all if I could refinance or just pay off the mortgage faster just to be rid of this company I would.

Thank you Marion H. I will contact John Crudele at the Sunday New York Post. Mr. Cooper's failures to be accountable for properly handling of mortgage accounts, over charge's, not applying funds correctly, nor interest payments correctly and failure to return my monies owed to me from escrow, over charges and over charges of interest calculated daily for an additional 30 day's of charge's on my loan that had been completely satisfied 30 day's prior. Multiple phone calls with Laquinte Probe for the past 5 week's and still no resolutions. Laquinte Probe claims to be head of customer relations and assured me that he would personally be handling and resolving my many issue's and concerns However, this has NOT been the case. Each phone call to him He states that someone other than himself has reviewed my account. I have repeatedly requested for him to do this and each phone conversation he says he will Yet so far that hasn't happened. Per another phone call with Laquinte Proby on Friday February 14,2020 I requested all documentations to be mailed to me via United States Postal Service because my online Mr. Cooper Account has not shown any corrections, nor updated info from my latest discrepancies of misapplied payments made on January 22,2020 and January 23,2020, Today is Friday February 28,2020Two week's later and I have Yet to receive the requested documents. I was also informed that a check for my Escrow money and over charges of interest would be mailed to me within 2 - 3 week's, as of today's date it's been 37 days (over 5 week's). Still haven't received any check. Mr Cooper Needs to be held accountable! Previously Known and operated business as NationStar Mortgage, and the employees stated that the company Rebranded, What a load of manure! Mr Cooper is currently owned and operated by all of the same NationStar employees, same CEO's, management, etc Please feel free to contact me towards taking legal actions. Thank you for taking the time to read my review/complaint.

I'VE BEEN TRYING TO REACH CUSTOMER SERVICE AND THIS NEVER-ENDING AUTOMATED SYSTEM KEEPS ON DISCONNECTING MY CALL AFTER A LONG WAIT TIME

Unfortunately was sold to this incompetent company. First error, they misapplied a principal payment. It took me writing to the corporate office to get it corrected. Then the correction was wrong, I had to write again to get the correction corrected. Then my boss's mortgage got sold to them. He had a huge issue with Mr. Cooper not paying his home owners. I pay on time every month with extra to the principal. I get a notice from my Homeowners that i am being cancelled. I have never been late for any payment. I called Mr. Cooper on 9/4. I was told the check was sent 7/31! REally? They would not give me or my insurance company a check number. I asked to have another check cut and Fedexed and to email me the fedex #. I was told they don't email. Anyone that has Mr. Cooper knows they get 10 emails a week with BS. I asked her to call me. Today -- A WEEK LATER, my homeowners emailed me to let me know that they don't have the payment yet (9/11). I haven't heard from Mr. Cooper on the check # or fedex #. Oh and Mr. Cooper told me they have this problem over and over again due to COVID and the Post office being slow. They are LIARS. I get all of my other bills == their bill is on time every month. Only thing they can't get on time is their clients Homeowner's payments. I now have to send a payment to keep my homeowners. I wrote to the Attorney General, BBB, and looking at other agencies. What I need to do is start a class action suit. I posted this on Facebook and they deleted it. MR COOPER IS AS SKETCHY AS THE DAY IS LONG! STAY AWAY. Also, I have emailed, Tony Ebers, Jay Bray, Steve Covington, and Glenn Onstad. They are the top execs and the Board Member... They have yet to respond! Whole organization is totally useless.