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MrFluffyFriend has a rating of 1.7 stars from 446 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 626th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
I ordered in November. It hasnot showed amd they claim they sent it and since it left their shop, they arent liable for their shipper (yet USPS says they are still awaiting the item and this has been the situation). Avoid this scam at all costs! They refused to refund or send another.
I still have not received the bed - I have asked multiple times for a refund but they keep delaying and giving me fake tracking numbers. They even lied saying they had a shipping problem and the carrier messed up the delivery. Stay away from this company.
Products used:
Nothing came - was waiting and waiting
Date of experience: February 7, 2023
Purchased a lg. Fluffy bed for a skittish rescued 1 year old dog, 49 lbs. He immediately took to it, wouldn't leave it! He seems to be smiling all the time now, must more rested and relaxed. The bed has become his
" go-to " spot. Thank you MFF!
Date of experience: August 16, 2023
Thank you so much for sharing your heartwarming experience with our MrFluffyFriend™ beds, Jolanthe! We're thrilled to hear how well your rescued dog has taken to his new bed. It's wonderful to know that he's found comfort, rest, and relaxation in it, making it his cherished "go-to" spot. We're delighted to have been a part of creating a happy and comfy space for your furry friend.
If you ever need anything else or have more stories to share about your dog's happiness, please don't hesitate to reach out. We're here to ensure both you and your pet have a fantastic experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™
This company is disgusting to deal with. They take your money and then, no shipping or arrival date communication. E-mails with concerns are not answered! They do not perform like a legitimate online company. No product ever appeared. I will look into the legality of this company. Feel I have been scammed.
Tip for consumers:
Do not trust or use this site
Products used:
Ordered a dog bed and never received it.
Date of experience: January 20, 2023
Dear Patty,
Thank you for the feedback. We apologize if it took longer than you expected for your order to be shipped. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
My dog took to his Mr. Fluffy immediately and loves it! My old cat uses hers from time to time which is good. Would definitely buy again. The company responded to email inquiries very promptly which was appreciated, Thank you very much seller my cat is very happy with her bed.
Date of experience: August 16, 2023
Dear Joel, thank you so much for sharing your wonderful experience with MrFluffyFriend™! We're thrilled to hear that your dog and cat both enjoy their beds. Your satisfaction is our priority, and we're glad to know that our quick email responses were helpful to you. We're here to ensure your furry friends have the best possible comfort and happiness.
If you ever need anything else or have more stories to share about your pets, feel free to reach out. We're here to assist and delight your furry companions!
Warm regards,
Sarah
Team MrFluffyFriend™
I bought a similar bed from another company, and it wasn't well made at all, and there was no filling in the base either, so my dog was basically sat on the floor!
I sent that one back, and purchased MrFluffyFriend, because of all the adverts I'd seen.
It is lovely. Beautifully made, lots of padding and soft and comfortable for my elderly dog, who loves it so much, she's very rarely out of it.I did pay a little extra, but it was well worth it.
Products used:
Pet Bed
Date of experience: July 28, 2023
Thank you for choosing MrFluffyFriend™ and taking the time to share your experience with our pet bed, Chase. We are thrilled to hear that our bed met your expectations and that your elderly dog loves it so much.
At MrFluffyFriend™, we prioritize the comfort and well-being of our furry friends, and we are delighted that our bed's padding and softness have provided the perfect cozy spot for your beloved pet.
We appreciate your feedback and are glad to have earned your satisfaction. If there is anything else we can do to enhance your experience with us, please do not hesitate to reach out. We are here to assist you in any way we can.
Thank you for your support and for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
These beds are definitely not what they advertise. The communication when I was enquiring as to how long it would take for them to get to me was appalling. It took a month for them to arrive. I have since had them for about five weeks and they are flat and loads of fluff from the outside is coming off.
Date of experience: January 20, 2023
Hi Sarah,
Thank you for sharing your insights with us. We apologize if it took longer than you expected for your order to be shipped and that you're not satisfied with the pet bed you received.
Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. Please contact us at your earliest convenience so we can assist you further. You can contact us via email at info@mrfluffyfriend.com.
Our dog bed arrived and it is nothing like what was described on their website! This 'dog bed' could not be less supportive if it tried. It is flopsy with very limited padding and it is poorly constructed. Our arthritic, 11 year old dog might as well sleep on the floor - at least it smells better! The smell of this dog bed is so revolting we had to put it in our garage.
There is no label on the bed to tell you what it is made of but if I had to guess based on the smell, I would say shredded, recycled tires mixed with dead fish. We have requested a full refund.
Tip for consumers:
Stay away from it.
Products used:
Mr. Fluffy Friend - Dog Bed
Date of experience: January 29, 2023
Hi Sandy,
Thank you for sharing your helpful feedback to us. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I think the picture tells all. Boo is a very spoiled doggie, his bed is on the couch not the floor and he has to have a blanket. We have to give him a treat to get him out of bed to go for a walk. I have not washed the bed yet but the other views are positive about washing the bed. Boo is a 12 pound chihuahua and I purchased a medium bed which is perfect for him
Products used:
dog bed
Date of experience: November 14, 2023
Thank you for sharing your delightful review, Jean! We're thrilled to hear that Boo loves his MrFluffyFriend™ bed. Spoiling our furry friends is what we're all about! It warms our hearts to know that Boo enjoys the comfort of his bed on the couch, complete with a cozy blanket. The image speaks volumes, and we're glad the medium size suits Boo perfectly. Should you ever need assistance or have any questions, feel free to reach out. Happy snuggling!
Best,
Sarah
Team MrFluffyFriend™
The MrFluffyFriend dog bed came quickly and has absolutely lived up to everything I read online! Hailey chooses it rather than my lap or sofa (YAY) when we hang out in the evening watching TV. I am beyond pleased and thrilled!
Date of experience: December 17, 2023
Thank you so much for your delightful review, Patty! We're thrilled to hear that the MrFluffyFriend™ pet bed has exceeded your expectations and become Hailey's new favorite spot during TV time. We appreciate your trust and support!
Warm regards,
Sarah
Team MrFluffyFriend™
Bought the largest dog bed they offer. As you see in the photo my dog does not fit. See photos below. The quality of the bed and size on their website is 10 times better than what I received. The photo they show is not the bed received.
Date of experience: February 21, 2023
Hello Amy,
Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at info@mrfluffyfriend.com.
We would like to make things right and hope that you will give us another opportunity to do so.
I ordered a leash in size large. A large is more expensive. They sent me a size medium and it was labeled medium. They want me to pay to send it back. The worst part is they are telling me the leash packed in a box marked medium is actually the large.
Tip for consumers:
By the time I pay to return the item they sent me incorrectly, there is no free shipping for the initial delivery. And it took weeks. The lamest part is they are telling me the leash is actually a large. Even if the rope lar tos right, the handle part is way too small for a large dog.
Products used:
Leash
Date of experience: January 16, 2024
Dear Lael, we apologize for any inconvenience you've experienced with your recent order. Our team is already looking into this and we're committed to resolving this matter promptly. We appreciate your patience and understanding.
Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
My 2nd Fluffy friend, Mum bought me one some time ago & I've used it every night & in many different places. She said I had to have a new one as my current one is embarrassing, I play with it & move it all over my room. It's very comfy & warm. Thank you for my new one.
Licks from Tyler
Date of experience: June 24, 2023
Dear Peter, thank you so much for your kind words and for being a loyal MrFluffyFriend™ customer! We're thrilled to hear that you enjoy your 2nd Fluffy friend and that it brings you comfort and warmth. We designed it with love and care to be your cuddly companion in all your adventures. Your satisfaction means the world to us, and we're delighted to have made your experience even better with your new Fluffy friend. Wishing you many more delightful moments together!
Sarah
Team MrFluffyFriend™
The bed did not have a proper amount of stuffing. It was not a XX large bed. Maybe a medium size bed. There is no way to return it because you'll have to pay an additional $85 to have it shipped back so it would be pointless.
Tip for consumers:
Do not buy this overpriced bed.
Products used:
You have 30 days to return the bed. You pay for the return shipping. Because you are returning the bed back to China it would have cost 85. 00
Date of experience: February 22, 2024
Thank you for sharing your experience with us, Elicia. We're truly sorry to hear that the size and quality of the bed did not meet your expectations. Your feedback is invaluable to us as we strive to improve our products and services.
We understand your frustration with the return process and the associated costs. We'll certainly take your concerns into account as we reassess our policies to better serve our customers.
If there's anything specific we can assist you with, please don't hesitate to reach out to our customer support team again. Your satisfaction is important to us, and we're here to help however we can.
Warm regards,
Sarah
Team MrFluffyFriend™
I was surprised to be advised to order large. Well it was right to do so. The bed is nice and cosy. Our dog enjoys cuddling up in it. I think the price is quite high but that is my only negative comment.
Products used:
Donut dog bed
Date of experience: November 9, 2023
Dear Christine,
Thank you for choosing MrFluffyFriend™! We're delighted to hear that your furry friend is enjoying the cozy embrace of our Anxiety-Relieving Pet Bed. We appreciate your feedback on the sizing recommendation and are thrilled it proved to be spot on. We understand concerns about pricing and always strive to provide quality that justifies the value. Your satisfaction is our priority, and we hope your dog continues to find comfort in our products.
Warm regards,
Sarah
Team MrFluffyFriend™
I bought the largest bed because I wanted my black lab mix to be able to stretch out on it. I placed it over a flat bed she was using and she is happy with the way she can rest her head on the edge and feel safe and comfy. We have tile floors which is why I put it over her existing bed. She either lays on it or on my bed, wherever I happen to be. I like it, she seems fine with it. If you want something thicker, then you will have to buy a mattress which would cost you so much more.
Date of experience: November 13, 2023
Thank you for choosing MrFluffyFriend™ for your furry friend, Sondra! We're delighted to hear that your black lab mix is loving her new bed and finding comfort in stretching out on it. It warms our hearts to know she feels safe and cozy, especially with the added touch of resting her head on the edge.
We appreciate your feedback on the bed's thickness, and rest assured, we're continuously working to enhance our products. If you ever have further questions or need assistance, feel free to reach out. Thank you for being a part of the MrFluffyFriend™ family!
Best regards,
Sarah
Team MrFluffyFriend™
The pictures on their website show a very thick plush dog bed. When the bed showed up it was in a small bag. It did expand but not even close to what they advertise. It's a bit of a ripoff, false advertising.
Products used:
Dog bed
Date of experience: April 5, 2023
Hi Ray, thank you for your feedback. We're sorry to hear that you're not satisfied with the plush dog bed you received. We strive to provide accurate information about our products and we apologize if the product did not meet your expectations. Please feel free to reach out to our customer support team to discuss a possible resolution.
I placed the order on 27 November and is now 9 December: I am still waiting on delivery. I have only received auto reply's on messages I have sent. In this day and age it should not take this long to ship or receive an order. I have checked the order number and it shows waiting in Jamaica, NY since 29 November.
Products used:
mrfluffy dog bed
Date of experience: December 8, 2023
Thank you for bringing this to our attention, David, and we apologize for any inconvenience. We understand your frustration with the delayed delivery of your order. We would like to investigate this and check the status of your order, unfortunately, you didn't provide your order number. Please send us an email at info@mrfluffyfriend.com so we can assist you. We appreciate your patience and value your commitment to MrFluffyFriend™.
Best Regards,
Sarah
Team MrFluffyFriend™
My kitty was diagnosed vwith cancer a few months ago (she is doing well and still happy and playful) and usually doesn't like beds but I bought a medium sized bed for her to try and she loves it! Just bought another one for my semi-feral kitty so we'll see if he likes his new bed.
Products used:
Cat bed
Date of experience: November 14, 2023
Hi Tobie, we're deeply touched to hear about your kitty's journey, and we're delighted that our MrFluffyFriend™ bed has brought comfort and joy during this time. Wishing your furry friends continued happiness and well-being. Thank you for choosing MrFluffyFriend™!
Best regards,
Sarah
Team MrFluffyFriend™
My Granddogs love the beds! High quality, very soft! Prices was great! That was there Christmas presents. One of my Granddog is very old, has arthritis real bad. He sleeps so great now! The only thing I would say negative is the shipping was very slow. It took 4 weeks from order to receiving the product. But is was Christmas time.
Products used:
Pet bed
Date of experience: July 26, 2023
Hello Ulli, we're thrilled to hear that your Granddogs love our beds! We take great pride in providing high-quality and soft products for our furry friends. We're especially glad to know that one of your Granddogs, who struggles with arthritis, is finding comfort and better sleep with our bed. Their well-being is our top priority!
We apologize for any inconvenience you experienced with the shipping time. During the holiday season, shipping carriers can face increased demand and delays, which may have affected the delivery time. We appreciate your understanding, and we're continually working to improve our shipping processes to ensure a smoother experience for our customers.
Thank you for choosing MrFluffyFriend™ for your Granddogs' Christmas presents. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We're here to help!
Sarah
Team MrFluffyFriend™
I bought a dog bed on the myfluffyfriend.com website.
The website stated that "if you or your pet decided it's not a perfect fit, 100% refund is assured" - THIS IS NOT TRUE.
The bed I bought got broken after the first laundry, and I wash everything on a delicate regime only.
The customer representative "*" first said they don't refund because I washed it on high temperature (this is not true), and after several emails offered 15% discount.
After my first review they reach out again and offered 30% discount.
All attempts to talk to a manager are useless.
This is not an American business.
They are scammers.
Do not buy anything from them unless you want a headache and nothing else. You will waist your money and time.
* Personal details redacted by admin
Tip for consumers:
Scammers, not a normal business
Products used:
Dog's bed
Date of experience: February 20, 2024
Dear Ekaterina,
Thank you for sharing your experience. We apologize for the inconvenience caused by the quality of our product and the subsequent communication. Rest assured, we take customer feedback seriously and are actively working to improve our services.
Kind regards,
Sarah
Team MrFluffyFriend™
I have nothing good to say about what is inaccurately described as a dog bed. It was flat without an stuffing...it was ridiculous to call this a dog bed, it was just a damn frisbee. Customer service and their refund policy, one big joke. You had to return it to China for a refund. The cost to do that was more than the bed. How this rip off company is still in business boggles my mind. DO NOT PURCHASE AS YOU WILL REGRET IT. Just a heads up so you don't get ripped off!
Nicole S
Tip for consumers:
This company needs to be investigated. It is fraudulent with it's advertising and does not disclose pertinent refund information.
Products used:
Absolutely nothing. Refund is only available when sent back to China at customers expense.
Date of experience: November 6, 2023
Dear Nicole S,
We're sorry to hear about your dissatisfaction. We take customer feedback seriously and are continuously working to improve our products and services. We apologize for the inconvenience you experienced with the pet bed and our refund policy. We appreciate your input and will consider it for future improvements. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
I was struck by the condition of the packaging upon arrival. It was my first
Red flag. The dog bed was wrapped in a torn plastic covering and taped up to look like a bag of garbage. There was nothing between the bed and the plastic so opening was a challenge in order to not damage the material. Upon opening it there wasn't a product insert, any washing instructions or material content. There wasn't even a tag attached. It looked like I received someone's return.
There was little stuffing and what was there was balled up in a bunch on one side and impossible to even out. I ordered a XXL and l received what looked like a M/L. I emailed the company and was offered 15% off or to return the product at my cost back to China with the original packaging in tact. The return would have been a small fortune and may not have been accepted because I had not received original packaging to begin with. The quality, pictures nor the description on the website reflect what I received. Fraudulent product for $113.00.
Tip for consumers:
That it was misrepresenting the quality, description and value.
Products used:
McFluffyFriend dog bed
Date of experience: July 26, 2023
Was a bit hesitant at first as used a link from Facebook. Took a while for my order to arrive. When I opened it was again a bit concerned as looked very small and I had ordered the xl size. But it was vacuum packed.
When we opened it Christmas for our dog it was just the right size for her, with loads of room, she is a mastif x.
It is so soft and fluffy, she absolutely loves it, and that much that she spent lost if the day in it, and didn't really want to get out if it.
So much so that we have ordered another.
Personally I would highly recommend these dog beds, absolutely fantastic.
Date of experience: May 3, 2023
Hello Justin, thank you for sharing your experience with our super soft and fluffy dog bed! We apologize for any delays in the delivery process. We're glad to hear that the bed's size was just right for your Mastiff X, despite initial concerns due to the vacuum packaging. It's wonderful to know that your dog loves the bed so much that she spent most of the day in it and didn't want to leave. We appreciate your recommendation and your continued support. Please don't hesitate to reach out if you have any further questions or need assistance. Thank you for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
I love your pet bed. My dog has eaten her way through 2 beds, but your beds are a winner. I have just bought my second one, and the delivery was swift.
I really love these beds, so does my dog!
Thank you for a great product!
Date of experience: May 3, 2023
Dear Mika, thank you for your kind words and for choosing our pet bed for your furry friend. We are thrilled to hear that our product has exceeded your expectations and that your dog loves it. We take pride in the durability and quality of our pet beds, and we are glad to hear that they have held up well even with a determined chewer. Thank you for your continued support, and please don't hesitate to reach out if you have any questions or concerns.
Warm regards,
Sarah
Team MrFluffyFriend™
SCAM; return is very expensive to a Chinese address. Chinese JUNK. Cannot post reviews on their site and every review has a picture...written by THEM, it is a big SCAM.
Ordered one bed for $85, they added another to my cart for $58.10 and charged my card for both. Asked them right away to cancel both and they said i had to wait for them to come in to return. Came in, tried to return to the Chinese return address given but it would cost $108 to return. Already out 141 and didnt want to add another 100 because i know it will be impossible to get a return. The beds are complete CRAP.
Tip for consumers:
Must ship product to China and makes returning cost more that products
Products used:
none, it is junk
Date of experience: January 25, 2024
Dear Gary,
We're sorry to hear about your experience and appreciate your feedback. Our team takes customer satisfaction seriously and we apologize for any inconvenience caused. If you need further assistance, please don't hesitate to email our customer service team again so we can ensure a satisfactory resolution.
Best regards,
Sarah
Team MrFluffyFriend™
Don't buy from them. They won't exchange anything if it's the wrong size and they won't give you a refund. They tell you they will if you mail it back to them maybe. But you have to pay to have it mailed to China which will cost more than 100. They suck. I let them know this and they offered me $7 back from my $30 purchase. Again they suck. It also took almost 2 months to arrive after I purchased
Tip for consumers:
It took forever to come also
Products used:
A harness
Date of experience: January 31, 2024
Dear Jill, we're sorry to hear about your experience. Our aim is always to ensure customer satisfaction. We apologize for any inconvenience caused and appreciate your feedback. Please feel free to respond to the last email you received from our customer service team at your earliest convenience, and we'll do our best to resolve this issue promptly.
Best regards,
Sarah
Team MrFluffyFriend™
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Brent,
Thank you for bringing this to our attention. We apologize for the delivery delay. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.