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MrFluffyFriend Reviews Summary
MrFluffyFriend has a rating of 1.9 stars from 462 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 617th among Pets sites.
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The website said the bed I picked was good for a 55 pound dog, but it didn't say if that was the max or minimum weight. My dog was fifty, so I went for it. It's the maximum weight for sure. It came vacuum sealed to such an extent I couldn't believe that it was what I ordered, but after removing it, it began to plump up. It took almost a day of use and manual encouragement for it to fluff up to its intended size. I still wasn't sure if my dog would fit in it, but he does, and he lies in it a lot. It's very tidy and extremely light weight, so we don't need to worry about dragging a heavy dog bed around. We could totally take this on trips. It could also fit in my washing machine if I wanted, but I don't know if it's washing machine approved; no care instructions were included, but maybe that's on the website. My only gripe was that it took weeks to ship, but we have it now and have no complaints.
Placed my order October 2, still haven't received anything but shipping excuses.
Horrible people! They blame their shipping company but take zero responsibility.
Dear Chris,
We apologize for the delay you've experienced with your order. We understand your frustration and take this feedback seriously. We'll investigate this issue and ensure that you receive your XXL dog bed as soon as possible. Our team is working to improve our shipping process and communication. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
I'm still waiting on you mrfluffyfriend.
Not satisfied at all.
It has been 29 days since I placed my order.
Refund refund refund!
Order number 200223
Reported you to PayPal
I have nothing good to say about what is inaccurately described as a dog bed. It was flat without an stuffing...it was ridiculous to call this a dog bed, it was just a damn frisbee. Customer service and their refund policy, one big joke. You had to return it to China for a refund. The cost to do that was more than the bed. How this rip off company is still in business boggles my mind. DO NOT PURCHASE AS YOU WILL REGRET IT. Just a heads up so you don't get ripped off!
Nicole S
Dear Nicole S,
We're sorry to hear about your dissatisfaction. We take customer feedback seriously and are continuously working to improve our products and services. We apologize for the inconvenience you experienced with the pet bed and our refund policy. We appreciate your input and will consider it for future improvements. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
I was struck by the condition of the packaging upon arrival. It was my first
Red flag. The dog bed was wrapped in a torn plastic covering and taped up to look like a bag of garbage. There was nothing between the bed and the plastic so opening was a challenge in order to not damage the material. Upon opening it there wasn't a product insert, any washing instructions or material content. There wasn't even a tag attached. It looked like I received someone's return.
There was little stuffing and what was there was balled up in a bunch on one side and impossible to even out. I ordered a XXL and l received what looked like a M/L. I emailed the company and was offered 15% off or to return the product at my cost back to China with the original packaging in tact. The return would have been a small fortune and may not have been accepted because I had not received original packaging to begin with. The quality, pictures nor the description on the website reflect what I received. Fraudulent product for $113.00.
This company is a scam, its very hard to get an exchange or refund.they will offer you discount in order so you can keep your item,everything comes from china.i have to ship my item to china but whatever it will cost me i will still send my item back to them
Dear Gion M,
We apologize for any inconvenience you've experienced. Our aim is to provide excellent service. If need further assistance, please reach out to our customer support, and we will do our best to assist you with your requests.
Sincerely,
Sarah
Team MrFluffyFriend™
When we bought an anxiety relieving dog bed, I was very sceptical, but within 24 hours of receiving it, our 8 year old pooch had stopped pacing. This started 2 years ago on bonfire night, and has continued ever since. He would pace around continuously carrying his favourite toy, but since getting this anxiety bed it has completely stopped.
We can't than you enough.
Thank you, Martyn! We're thrilled to hear that our Anxiety Relieving Bed made such a positive difference for your 8-year-old pooch. We're here to provide comfort and peace of mind for both you and your furry friend. Enjoy your anxiety-free moments together!
Sarah
Team MrFluffyFriend™
Sizing guide on site is inaccurate, perhaps intentional, so that when you ask for a refund, they only give you the runaround along with an offer to buy a SECOND bed at a discount! After second request, they offered a refund of 15% (not 100%) There is no US site to return to, you have 30 days to return to their CHINA address- and the meter is ticking as they stall in returning your emails, with vague answers, no phone number or return address offered. Picture is my 5.5 pound dog in recommended XS bed. DO NOT WASTE TIME & MONEY!
Dear Beth, we sincerely apologize for your experience with our product and service. We take your feedback seriously and will investigate the issues you've raised to improve our services. We strive to provide accurate information and ensure customer satisfaction. Unfortunately, you didn't provide an order number for us to check anything. Kindly contact our customer support team at info@mrfluffyfriend.com for assistance.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered an extra large bed it's supposed to be big enough for a doberman and it is not and I told them they offer me 10% off which is ridiculous! Look at the picture advertised even for a medium sized dog shows the bed should be a lot larger.
Dear Lori, we apologize for any dissatisfaction you've experienced. We strive to provide accurate product representations, and we're sorry to hear about the discrepancy in size.
Your feedback is valuable, and we'll use it to improve our advertising and product descriptions. Unfortunately, you didn't provide an order number for us to check. If you have already received an email from our customer support team, please respond to it so we can assist you further.
Thank you for sharing your thoughts.
Best regards,
Sarah
Team MrFluffyFriend™
I only have positive comments to make about the company and the item I bought. I was kept up to date with the shipment details and it was delivered on time. The bed is vacuum packed and fluffed up after 15 minutes. My dog is old and spends a lot of time in her new bed and I have ordered one for my cat.
Thank you for your positive feedback, Lesley! We're delighted to hear that you had a great experience with both our company and the product you purchased. It's wonderful to know that your dog enjoys the new bed, and we appreciate your continued support, including ordering one for your cat. If you ever have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
Sarah
Team MrFluffyFriend™
Not gonna lie, disappointed. I got XL hardly any stuffing, my dog is practically laying on the floor, would love the one showing on your website, not worth the money paid. Would like to send it back and get the one shown in the photos.
Dear Judy, we're sorry to hear about your disappointment with the XL pet bed. We aim for the highest quality and customer satisfaction. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our customer support team at info@mrfluffyfriend.com, and they will assist you with any concerns or returns. We appreciate your feedback, and we're here to ensure you have a positive experience with MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
Usually with any type of new dog bed we had to encourage Gem to get on it with treats etc, when this arrived we set it on the floor and to our amazement she got on it straight away without enticement, and she looks so comfy on it so you can imagine how pleased we are service, product and price excellent 5 star thank you
Dear Miss J, we're thrilled to hear that Gem is one very happy dog with her new bed! Your positive feedback means the world to us. We're delighted that she finds it so comfy. If you ever need anything else for Gem or have questions, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
I ordered an extra large bed. Took forever before they even shipped it. Half way to my house I got notified by USPS that they confiscated it due to counterfeit postage. So I cannot give a review on the bed.I contacted the company and was given the option to try and get another or refund. I took the refund. I had to give it one star or else this review would not post. Otherwise no star.
Dear CM, we're truly sorry for the unfortunate experience you had with your order, and we appreciate your understanding in this matter. If you ever decide to give our products another try in the future, we're here to assist and provide the quality and service you deserve.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Sarah
Team MrFluffyFriend™
Yes it works! Our pup took to the bed almost instantly. Snuggled up and went to sleep, lost in the comfort of My Fluffy Friend.
Well made and withstands puppy teeth.
Arrived a lot later than expected, hadn't realised it was sent from abroad? Should be mentioned in the description. However l was kept informed by the company with an apology.
Thank you for sharing your experience with us, Robert. We're thrilled to hear that your pup loves the bed, and we're delighted that it's well-made and durable. We appreciate your feedback on the delivery, and we apologize for any unexpected delays. We always aim to improve our communication and service.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure you and your furry friend have a great experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™
My dogs had no interest in the bed and so I called under the guarantee, and was told I would need to pay to ship the bed back to China. I'm guessing they don't get many returns. Really disappointed.
Dear Nancy, we're sorry to hear about your experience with the bed and the return process. We value your feedback, and we apologize for any inconvenience caused. Your comments will be considered as we continuously work to improve our services.
Unfortunately, you didn't provide your order number for us to check anything. If you have any further questions or need assistance, please don't hesitate to reach out at info@mrfluffyfriend.com. We're here to help and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
Quality, size, returns, customer service, you name it, this is the worst Chinese-made product. Don't buy it!
Dear Amy, we're truly sorry to hear about your disappointment. We value your feedback and take it seriously. Unfortunately, you didn't provide your order number for us to check anything. If you have any specific concerns you'd like to address or if there's anything we can assist you with, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We're committed to providing the best possible experience to our customers.
Best regards,
Sarah
Team MrFluffyFriend™
First of all, I will never buy from this company again. Size large is a small. I have 3 Rotties and one is a medium size the other two large. These pillows do not fit my dogs. Luckily the XXL fit for one. I will give the other two to a friend as a gift. Never never again. I should have looked at the ratings first... next time I will buy at a prt store or Costco
Dear Crystal, we apologize for any inconvenience regarding the delivery time and size of your order. Your feedback is important, and we're sorry to hear about the sizing issue.
Unfortunately, you didn't provide an order number for us to check anything. If you ever decide to give us another chance in the future, please don't hesitate to reach out if you have any questions or concerns. We're here to ensure you have a better experience with MrFluffyFriend™ products.
Best regards,
Sarah
Team MrFluffyFriend™
There is no plush. I'm so disappointed. The 1 star is for the lovely person at customer service who found my missing package - it took about 3 weeks to arrive. But, the product is not as advertised and is EXTREMELY expensive for what it is. The internal part is just cover, no real stuffing/filling. I got the xxl. It's small.
Dear Ingrid, thank you for sharing your experience. We apologize for any disappointment you've encountered with the MrFluffyFriend™ Anxiety-Relieving pet bed. We appreciate your kind words about our customer service.
Your feedback is important, and we'll use it to improve our product descriptions and quality. Unfortunately, you didn't provide your order number for us to check anything. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
My dog loves the blanket, she likes to be against the raised edge. It has a waterproof backing which is also really useful as she licks herself. This was a good buy for her and me.
Dear Eileen, we're thrilled to hear that your dog loves the pet furniture cover, and you find it practical with its waterproof backing. Your satisfaction is our priority, and we're delighted that it was a good buy for both you and your furry friend.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
Our dogs love their new pillows. Shipping is slow, so be aware. It is a great product. See the Pics.
Dear Sean, we appreciate your feedback and are delighted to hear that your dogs love their new pet beds. We'll certainly take your shipping time comments into consideration for future improvements. Thank you for sharing the pictures as well. Your dogs are so adorable!
Your input helps us enhance our service. If you have any more questions or need further assistance, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
If you buy a bed you will spend hundreds of dollars for a bed that is Slightly better than dollar store junk! Don't waste your time! It's is a total scam and complete garbage!
Dear Bonnie, we're genuinely sorry to hear about your disappointment with our product. Your feedback is important to us, and we take it seriously. We aim to provide high-quality items that meet your expectations, and we apologize if we fell short in this instance.
Unfortunately, you didn't provide your order details for us to check anything. If you have any specific concerns or if there's anything we can do to address your experience, please feel free to reach out. We're here to assist and improve.
Thank you for taking the time to share your thoughts.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered two of their largest dog anxiety beds. They're horrible. I took one out of the box and it is horrible. The only want to refund me 15% and it's supposed to be a full refund within 30 days. I only received this 3 days ago.
They say they are available 24/7 and they are not you. Email them and you get a response 2 or 3 days later.
I PAID a little over $100 for them.
Please if you care about your animal, do not buy from these people.
Dear Dorrie, we apologize for the inconvenience you've experienced with your purchase. Your feedback is valuable to us, and we take it seriously. Rest assured, we aim to resolve this matter to your satisfaction.
One of our customer support representatives sent you an email. Kindly check.
Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
From the business
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Douglas! We're delighted to hear that your dog loves the bed. We appreciate your input regarding the weight clarification, and we'll work on improving our product descriptions. We're glad the bed expanded as expected and that it's light and convenient for you. As for washing instructions, it is included in the packaging and the bed also comes with a care label. However, if you're not seeing the label, kindly send us an email at info@mrfluffyfriend.com so that we can assist you accordingly. We apologize for any shipping delays and appreciate your patience. Enjoy your MrFluffyFriend™ bed!
Sarah
Team MrFluffyFriend™