MrFluffyFriendReviews 461

Quality product and a great customer service. I needed some help choosing the right size, Sarah from the customer service replied within minutes and helped me out. My Golden absolutely loves his bed, he is so happy with his MrFluffyFriend!

Bed not at all as pictured or described. Very poor quality and not the dimensions stated. Poor, non-existent customer service giving nothing but lies and run around. They will insist you pay for return shipping and they will reimburse but then they won't. I told them I am disabled and unemployed and bought this bed for my newly adopted service dog and she needs a bed but they still won't refund my money. They keep blaming my bank for not being able to refund my money. They are thieves and they do not care about me or you.
Update-this company continues to insist they will refund my money but they keep making excuses as to why they are not. So not only do they waste their customer's money but they waste their time too.

Buyer beware. This product isn't close to what is pictured or described. Zero fill. Dog is basically laying on the floor. I ordered the size listed for my dogs weight. Bed is too small. I paid $66,00 now shown on the website for $36.00, which would still be too much. Aldi carries better quality beds then these! Arrived with no paperwork so no way to return.

The customer service from this company is awesome my package was lost and they send a new one the next day to me

The selection of pet toys at this store is amazing. They have so many different kinds to choose from, and my pets have never been happier!

It was very easy to order and came quickly as well. Not only do my dogs love them, as I ordered 2, my cats will sneak in on them as well whether the dogs are in them or not :)

The bed fell apart in three months. The fur got matted and, when I washed it, all of the stuffing came out ALL over my washing machine. The quality is poor and they wouldn't replace the product for me as I was a few days beyond their three month warranty limit.

This is my go-to pet store for all my furry friends' needs! They have a great selection of products at affordable prices.

We purchased (2) so called "orthopedic" in different sizes for our older dogs, $60 and $45. Upon receiving they were nothing but a cheap piece of egg crate foam with cover. Cover had zipper but no way to get it off to wash. An even bigger issue was the foam smelled toxic and even after spraying with lysol and airing out for days, no improvement. We contacted Mr. FluffyFriend and asked for return address. They gave us the run around for a week offering us small discounts to keep the beds that we didn't want. Who wants their dogs sleeping on something with a toxic smell? Finally (2) weeks after they shipped to us from New York, they gave us a return address in CHINA! We took to Post office and the cost to ship the (2) beds to CHINA was more than the original cost of beds. PO told us it was doubtful they would even get to CHINA in the (2) weeks remaining of Mr.FluffyFriend's so called 30 day guarantee. It took a week to get them, another week fighting with company for return address. Since they do offer a return policy, even though it had to be sent to CHINA, American Express said we couldn't dispute the charges and get our money back. Everyone out there should think twice about doing business with this company. If you aren't satisfied with purchase, no way to return since everything goes back to their sweat shop in CHINA. They have found a way to get around the Federal laws in place that credit card companies have to follow.

Ordered the XL McFluffy dog bed for my senior Springer Spaniel. The "bed" came in an ENVELOPE. I thought, well maybe it expands like the foam people beds do. NOPE. I don't know if the bed I received missed a quality control inspection, but the center part of the bed has like, ZERO, padding. You place you hand in the middle and you're touching the floor. There is a little bit of padding in the bolster around the outside of the bed but definitely no support for my senior (15.5 year old) springer. Don't believe the hype of support and anxiety relief. She prefers the Costco brand (Kirkland Signature) bed she's had for several years.

Great lounger! Thank you seller! Delivery before the deadline, the quality is good, everything is true. Thank you! Super happy. For my Jack Russel took 80 cm. Already washed at 40 degrees and put to the dryer. He came out super sweet. I love it!

The bed is fine. What is not fine is the false pretense of free shipping. TWICE they came with postage due! Makes me wonder how many people get taken by this and just pay it. Get a check on your shipper! "Jane" is a problem!

Highly recommend it! Very fluffy and comfortable. My dog seems to like it Very good bed, like a cloud, high, lush, soft, came in 1 week, 60 cm for my Chihuahua weighing 2700 most that, you can roll. The bed came quickly, quality.

Excellent, soft bed. The dog liked it right away. Delivery is fast, the packing is excellent. Recommend It was a very good buy. Thank you. Perfect for 3.5kg papillon. She did not expect my old lady York to lie down in the couch, always lying only on the sofas. I liked it! I received everything on time, the quality is good. Thank you seller! Arrived very fast!

Super fast processing and shipping. Fantastic bed. Would highly recommend! Good seller, recommended! The quality is super, the dog really liked it. I want to separately note the delivery-it is sooo fast (1 week). We have such a bed, which is twice as expensive, and the fabric is the same. In general, I advise this seller and this product 4 days delivery! Wauw. Arrived in less than 2 weeks in Bordeaux! It's the second one I ordered because my cat absolutely loves this bed. Softness is good. Only for XL I find too small for an American bulldog steferd Very beautiful!

Our babies love them and shipped quick. I do recommend this shop! The bed quality is good, the price is cheaper than the store. The item arrived after 3 weeks. Great bed for both dogs and cats! My pets love these beds and wont agree to use their old beds again Best customer service to date.

The pictures on their website show a very thick plush dog bed. When the bed showed up it was in a small bag. It did expand but not even close to what they advertise. It's a bit of a ripoff, false advertising.

The cat adores her, sleeps in her all day. Came well packed and odorless. Recommend! Love the color! And extremely fast shipping! Will order a few more colors now as a backup :)

I spent $216 for a garbage product. I bought two and when I unpacked them they stank! The size and volume are not what they supposed they are. I had to wash them first to remove that smell. After a month and a half of use and after 2 washes, they looked like they had been used for 10 yrs. The dog beds that I purchased from Costco four yrs. Ago which only cost $35 are far far better than this fake Mr fluffy bed. Don't buy this; it's a waste of money.

I bought an XL fluffy bed thinking it would be just like the photos in the advertisement. It looked so nice, thick, full, soft and comfortable. I was surprised to get it in a small package after months of wait and when I opened it, it was flat and horrible. I tried to fluff it up but it didn't make a difference for the price, $122 Au, it is very disappointing. I should have given it back!
Everytime I look at it, it makes me sad
Unsatisfied customer.
Linda