MrFluffyFriend

I ordered the bed product January 23rd it is now February 13th with no delivery yet. I tracked the "shipment" and it's annoying they sent it from Los Angeles (mind you I live in California) to New York, to Chicago and now it's Indiana. I am afraid if it ever arrives what the dog bed will look like. I wish I had seen these reviews before hand. Their customer support has been contacted but they're now help. DO NOT ORDER FROM THIS PLACE!

The bed on the website is NOT the bed you get. They make it seem like it's going to be this massive fluffy cloud of a dog bed, when in fact it is not.

Bought the largest bed but not big enough for my lab. He refused to have anything to do with it so we gave it to his girlfriend, also a lab, but smaller and she loves it.

The company is a scam based in China. (100 characters were required to submit this review so I added this part)

I placed my order and paid in full. Payment was taken from my credit card. I have NOT received my item and they have my money. There is NO PHONE NUMBER to contact them on the website! Only way to contact them is via email. I keep getting the response that my item is on its way with false tracking information that links to a blank page.
WOULD GIVE ZERO STARS IF POSSIBLE

This is so soft and comfortable. My girls love it. I got the largest so they could share it and it's perfect for them.

My dogs loved their beds, I couldn't be more pleased. I'm glad I took a chance and bought them. I recommended the beds to my friend and she is going to order as well.

Ordered 2 beds, tracking states they are stuck in Jamaica NY and their customer service team does nothing to help. You cannot cancel your order or get money back. Do not purchase from this company.

Don't ever. Purchase from this business.
It is one of the worst experiences buying online I have ever had.
1.At the end of the day due to misleading advertising... product is NOT as pictured! (cannot stress this enough!)
2. Took much longer than delivery time frames and even longer than the extended time frame they use.
3. Ignored requests to cancel until they finally responded saying it was too late to cancel as product was on the way and I could return it when I received it.
4. finally received it... it was rubbish. Definitely nothing like pictured or described.
5. Refused to pay for return postage to CHINA after they couldn't cancel it
In the end I got 24 dollars refund to keep it so paid 74 dollars for a piece of material with hardly any stuffing.
DONT BUY FROM THIS COMPANY... THEY STATE THEY DO A LOT FOR CHARITY BUT OBVIOUSLY THEY DONT CARE ENOUGH ABOUT THEIR CUSTOMERS WHO HELP THEM DO THIS... IF THEY EVEN DO THIS.

The product is great and my dog loves it. The sizing is a bit weird so make sure you are ordering a big enough bed. Love it! Bought two more for other people they are so great!

I'm so disappointed in the lack of customer service. I'm expected to file a claim with the post office, wait for the response to be told it is actually missing and send a screenshot of it to them to get a replacement bed. I'm way too busy to deal with all the hassle and I am disappointed that I didn't use Amazon. This would have already been resolved by Amazon and not questioned and required to provide a report from the post office in order to receive what I paid for. The fact that they have this disclaimer at the bottom of the 5th email I received is ridiculous. *MrFluffyFriend cannot reimburse or reship orders that were mishandled by the post office or stolen from the property* DON'T WASTE YOUR MONEY OR TIME WITH THIS SHADY COMPANY!

I never write reviews, but I am so dissatisfied with the deception of this company. The reviews on the company website are amazing, the bed looks like something I would even sleep on, but when it finally arrived (after 3 weeks), it is NOT fluffy like the picture makes it seem, the color is an UGLY blueish grey and my dog is better off laying on the hard floor. When I went to look at the return policy, all they give you is an email to send your request to and Joyce, who seems to be the only one working for this company, sends an email back saying that I AM responsible for shipping costs to return it to CHINA when supposedly they have fulfillment centers here in the US! TOTAL TOTAL TOTAL SCAM! Do not waste your time or money buying this cheaply made bed! Joyce-if you read this, my fiance is very famous on social media and he will be letting everyone know about our experience and your fraudulent fake company.

I ORDERED A LARGE BED BUT AFTER A LONG WAIT RECEIVED AN XS WHICH WAS RIDICULOUS
NO WAY WOULD I HAVE ORDERED THIS SIZE BUT COULD NOT PROVE IT AS COULD NOT FIND MY ORIGINAL ORDER.
NO CUSTOMER SERVICE TO SPEAK TO, OFFERED 15% REFUND HAVING TO PAY SHIPPING CHARGE...GAVE IT TO PDSA AND PUT THIS DOWN AS A SCAM.

Very satisfied with these beds. Our dogs love them. They move around the room but always come back to these very comfortable beds. I would recommend them for your dogs.

Alfie took to his fluffy day bed instantly. He goes to it regularly and even has fun trying to bury a biscuit in it for later. It was a good buy at an affordable price.

It was very easy to order and came quickly as well. Not only do my dogs love them, as I ordered 2, my cats will sneak in on them as well whether the dogs are in them or not :)

This is a review about Mr. FluffyFriend customer service, not the product itself. To cut to the chase, BE VERY SURE BEFORE YOU BUY, THAT YOU WON'T BE RETURNING THIS PRODUCT. To quote their webstie "If you or your fluffy friend decide it's not the perfect fit, a full refund is assured!" RIght. But, you will be paying full return costs--which means sending it back to CHINA! Even though the return address on the actual package was in New Jersey. Though I don't think the reason for return is relevant here, the reason was because my pet had passed away, and I told the company this.
When I told them that the cost of return from the US to China was more than what I paid for the product (the return cost was over $80), they courteously but unhelpfully said, "yes, return can be expensive." They offered me a 25% refund (to keep the product), and I felt I had no choice to accept. I guess I'll donate the bed to a shelter.

I ordered a month ago. Its after Christmas and no bed, also no response! Worst customer service, don't buy! It's a scam company. I wouldn't even give 1 star. Ripping people off during the holidays!

Not happy with product and way too overpriced for item. Dealing with company is a joke. Cannot exchange for larger size without paying to go to China $$$$$. Not worth it.

I wanted to return the bed and was given a return address in China! And I have to pay for postage. Their 30 day satisfaction guarantee is a joke. Now I'm stuck with a 50.00 dog toy.

I complained within days of receiving a scrap bed, it was so poor it was unbelievable, TRY GETTING YOUR MONEY BACK "AS THEY SAY" they told me to return it at a cost of £20 in order to get the cost of the bed {£26] back. THIS COMPANY IS A JOKE WHO STOPPED TALKING TO ME AFTER COMPLAINING.

As everyone here has said they send you a cheap poorly made product that is nothing like advertised. If you'd like to to return it good luck. They have so far refused in three emails to provide an address for their warehouse for return shipping. Best of luck to anyone getting your money back out of these criminals.

Update
As you can see they have sent the standard reply asking me to contact customer service. I have been in contact with them at the provided email. Joyce, thier customer service representative has been less than helpful (the same name of the one good review on this site btw)
They have so far avoided any real answers and have refused to provide a shipping label or an address for the return. As it states in their returns policy you have 30 days to return it to the nearest warehouse. Your guess is as good as mine as to where that may be. The have no listings or instructions for getting that information.
Sadly I have to admit I have been scammed by a common practice scam. They provide a photo of a nice product that would be possibly worth the price then send you a poorly crafted product that looks a little like what they showed you. Since the get to provide a tracking number they get to provide proof of delivery. Good luck getting your money back after that.

This has to be a scam! They removed funds from my account and promised delivery in 10 days- it's been 2 months. The DHL number I received is fake. Stay away!