MrFluffyFriend

Bed took forever to come. When it arrives it was so understaffed it's a joke! I contacted them and all they said was let it fluff out. Well 3 days later it was still $#*!! I wrote again and have hers not a word so now it is almost past the 30 day window 🤬🤬🤬🤬. What Flippin scam! Imma dispute it with my bank because I don't have this kinna money to waste! If I
Were you, Do not buy!

The bed was wadded up in a plastic mailer, with tape all around. The bed itself is very flimsy. Quality is sub par at best. I'd say it it's worth about $15 if I were to buy it again. For 3x that, it doesn't leave a good feeling about the investment. The dog is ok with the bed. It will be functional for a year or so. False advertising. Furthermore, it took 6+ weeks for delivery. There was no declaration in the ordering process that it would be shipping from China and subject to lengthy delays. Overall, awful experience. Save yourself the headache pass up on the over selling hype in the ads.

Wanted something nice for my furry friend. Order long before Christmas. Nothing showed up. Checked tracking number. Was still awaiting pickup by USPS. Messaged Mrfluffyfriend to cancel order. They lied and said it was already in route and refused to cancel. After several more attempts, I contacted USPS and order to not deliver even if it shipped. I also ordered a fraud investigation with both my Bank and USPS. This is my fault for trusting someone who claims they care about furry friends. Don't be fooled by this shameful company. They liers and scammers.

This company promises a timeline they can't deliver. They print labels but do not send the product to USPS. And when the product arrives it sucks! I bought a XXL bed for my lab and German Shepherd...this bed barely fits a medium size dog. The label says 100 cms, its 80 at best. I also bought a blanket...it is more like a pillow cover, very cheap quality priced at $36.in total I paid $189...I could have gotten much nicer products at PetSmart for half the price!

I paid for a product on December 6th and still have not received it. There is no customer service phone number which clearly shows that they don't even honor their own business. When I send emails, they only send a generic response and NEVER have they reached out to me! They now have my money, and I have had complete silence from them.

Placed order on 12/5 and now, a month later and about 10 emails to MrFluffy, no response or product. Only exception was a response to my very first email, apologizing for delay, due to the holiday season, please be patient, should be a couple more days. Beware of this company, as if this is not a scam, it's at the very least very poor customer service.

The site, along with their "shipping parter, Habit Parcel... " are essentially scams. Both score F with BBB. They don't respond to BBB requests for information. We believe both are owned by the same people. And need to be stopped. "*" is useless, but she's in the Netherlands just doing her thing in responding to emails for the Chinese Scam Syndicate.
Trustpilot does like truth either, so BBB link allowed. Go to the BBB and check out both organizations: MrFluffyPet and Habit Parcel eBusiness.
* Information redacted by admin

They wanted me to ship back to CHINA. I re-wrapped that was difficult, and when I got to USPS it cost more than the bed I had already paid for.
BAD company I will never use them again,
DO not buy from these guys

I ordered in November. It hasnot showed amd they claim they sent it and since it left their shop, they arent liable for their shipper (yet USPS says they are still awaiting the item and this has been the situation). Avoid this scam at all costs! They refused to refund or send another.

A full month after placing and paying for a dog bed the USPO still didn't have my order. I sent my third email asking for someone to check on the order and for the third time I was told to he matter was out of their hands. I asked for my order to be cancelled and my credit card charge reversed and was told "too bad can't be done, our distributor has the order". The company lies and my advice is to avoid doing any business with this inept organization.

I had high hopes for my orders. The first one I placed on 12-5-24 still has not arrived and according to tracking has been sitting in Illinois for the past three weeks. My email to the company was unresponsive to my problem. They referred to my second order (which I had not given them - I gave them my correct first order number) and said it was on its way. Its obviously is not. But I looked at the information for my second order then. It is the right bed, but it is being sent to an address in San Francisco and I live in Arizona. I immediately responded to that first email and have not heard from them although it has been 4 days and I emailed them again today and asked for a refund. Perhaps these two evens are unusual for this company, but they are the only two I have made, and I will never advise anyone to purchase from them again. I have notified my credit card company that this may be a scam "seller."

Took over 30 days to receive. Wrong size. Wrong color. Trying to make me pay for return. Flat no support. Dog don't even lay on it. Absolutely garbage. Don't waste your money horrible company

Beware! First the bed took about 30 days to show up and when I tried to cancel the order after about 15 days, I was told they cannot cancel orders after the shipping label is created. To make matters worse, the quality of the bed is horrible. There is hardly any stuffing inside and what stuffing is in there is not good quality. Save your money and buy elsewhere. As I've seen in other posts, the return policy is not even an option as you have to ship it back to China! This is a scam and they know what they are doing..

I ordered my beds weeks ago and there has been virtually no movement on my order,. I asked for a refund they stated it had already been shipped but the tracking info shows it clearly hasn't moved.

Buyer Beware! I placed order number ******* on December 15,2024. It is now January 7,2025, and my order has been sitting at their shipping facility in Illinois since December 20,2024, which is what the tracking number reflects as the date the shipping label was created and awaiting pickup by their contracted shipper.
I have contacted them several times via email because they do not have a telephone number or a chat capability. Also, they have no listed principal place of business in the United States.
MrFluffyFriend Customer Service has twice responded to my emails each apologizing for the delay and indicating that the product would be shipped, but they did not provide an expected shipping or delivery date. Today, 7 January 2025, the Customer Service representative emailed me a new tracking number, but I suspect that changing the tracking number is simply a delay tactic so that it doesn't appear that the item has been waiting from 20 December 2024 for pickup at their shipping facility.
This delay is unacceptable and I have informed the company that I wanted to cancel my order and a complete refund inasmuch as the package is considerably delayed and has not even left their facility. The company has not responded to my emails indicating that I wanted to cancel my order and wanted a refund, and I suspect that they will continue to ignore my request. As such, I have initiated a dispute/claim for reimbursement with PayPal.
If you purchase from this company then you do so at your own risk. Being forewarned is forearmed.

I have never delt with a more pathetic dishonest company before then Mr. FLUFFY. They have continued to lie about their product (dog pillow). Misleading customers. Etc.

I ordered this bed for my senior dog, it's been 18 days and it shows the bed still sitting at the warehouse in NJ… I am thinking I got s scammed out of my money. I don't understand what the hold up is? No phone number just email address. I mean WTF? Would like to know if I will get the bed or if I got scammed!
Update: I received the bed finally! NOT WORTH THE MONEY! Would not recommend!

You have to give it a star to post, so I gave it one star. Otherwise, I'd give zero.

According to tracking, my bed has been sitting in some Los Angeles warehouse for almost a month. I wrote them an email and got a form letter response that was not responsive to my question.

This morning, I decided to go to PayPal and ask for refund but, alas, I had remembered incorrectly that I used PayPal. I had used my bank with no recourse. That's when I decided to Google if MrFluffyFriend is a legitimate business, which is how I found this site. Very informative site that I will use in the future before I buy from a company that I've never heard of before.

Also this morning after I realized I had no PayPal protection, I went to tracking update and much to my surprise, it looks like my bed is finally out of Los Angeles and in the post office's hands.

However, due to the reviews here, I am no longer excited about my old dog's new fluffy bed, The posters who did receive them say the beds are cheap, less fluffy and smaller than expected. I ordered an XXL and I know I am going to be gravely disappointed.

I hope people read about this site before they shop at MrFluffy. It's not fair they get to operate freely in the United States and tempt people with their lying pop-up ads all over the place.

If any good came out of this it's that I discovered this very helpful site.

They do not send the product and then tell you it takes 30 days to ship. They say they are in California and I live in Seattle. Nothing takes 30 days to ship from CA. When I inquired multiple times I was just strung along. I finally just disputed the charge and had my charge reversed on my credit card. Then all of a sudden I got my dog bed fast. INTERESTING. Don't buy form this fraudulent company! They have the worse customer service. If I could give this review a 0, that still would be too good.