Your company showed great customer service. The first bed I received was damaged and they replaced it.
Thank you. My cat is very happy.
Never got this item! Emailed that I didn't, but no help. Filled my email box with ads.
Don't buy! Company not trustworthy.
Hello Heidy, we want to make sure your concern has been addressed. You can contact us via email at info@mrfluffyfriend.com.
Jimmy loves his new bed. It arrived safely and the green colour is wonderful. I'd highly recommend your products. Thank you.
Thank you so much for your kind words, Jose! We're thrilled to hear that Jimmy is enjoying his new bed and that it arrived safely. The green color is indeed a popular choice, and we're glad you love it too! We appreciate your recommendation and are grateful for your support. If there's anything else we can do to make Jimmy's experience even better, please let us know. Wishing Jimmy many more cozy and delightful moments in his fabulous bed!
Ordered the bed for my dog in April still waiting sent a email still no reply can't find a contact number
Hello Colin, I want to make sure this concern has been addressed. Can contact us via email at info@mrfluffyfriend.com. Looking forward to hearing from you!
The orthopaedic bed was not very fluffy or thick. Returns have to go to China which is not on website.
Dear Janet,
We appreciate your feedback and apologize for any confusion. We strive to provide a delightful experience with our MrFluffyFriendâ„¢ products. We're sorry to hear about your disappointment with the orthopaedic bed. We'll certainly look into making our product descriptions more transparent.
Regarding returns, we understand your concern. To enhance our service, we are actively working on improving our return process, including a clearer policy on international returns. Thank you for bringing this to our attention. If you have any further questions or concerns, please feel free to reach out to our customer support team again.
Best regards,
Sarah
Team MrFluffyFriendâ„¢
I was surprised that it came in an itty-bitty package, but wow did it pouff out! Takes up a lot of space, but very attractive and comfy.
Hello Connie, Thank you so much for taking the time to leave us this amazing review!
Not happy client here the one I saw on their advertisement sets my expectation, but the reality when I received it, its not kind that makes you happy
Hello Shawn, we are sorry to know you are not satisfied with the item. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Not sure if she likes it because she won't stay in it. But definitely not big enough for two dogs, so absolutely false advertisement!
Thank you for sharing your feedback, Carla. We apologize for any confusion regarding the bed size. Our team is dedicated to ensuring accurate product information, and we appreciate your input. We would like to assist you but unfortunately, you didn't provide your order number for us to check anything. If you have any further concerns, please don't hesitate to reach out to our customer support team at info@mrfluffyfriend.com, and we'll be happy to assist you.
Best regards,
Sarah
Team MrFluffyFriendâ„¢
My puppy loves her Fluffy Bed and it looks like new after the washing machine and dryer! I have a miniature dachshund puppy and got the small.
Thank you for your kind words and for sharing your positive experience with our pet bed, Eric! We are delighted to hear that your miniature dachshund puppy loves it and that it still looks great after being washed and dried. We appreciate your trust in our company and hope that our product will continue to bring comfort to your furry friend.
Please feel free to contact us if you have any further questions or concerns.
Sarah
Team MrFluffyFriendâ„¢
This thing is a terrible piece of crap. And their return policy requires shipping back to China! This company is a sham!
Dear John,
We apologize for the inconvenience you've experienced with our product. We understand your frustration, and we're sorry that you're not satisfied with our return policy. If you need further assistance, please contact our customer support at info@mrfluffyfriend.com, and we'll work to find a solution that better suits your needs.
Warm regards,
Sarah
Team MrFluffyFriendâ„¢
Overview
MrFluffyFriend has a rating of 1.6 stars from 450 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 624th among Pets sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words and positive feedback, Raimund. We're delighted to hear that you had a great experience with our customer service. We always strive to ensure our customers are satisfied, and we're glad we could promptly replace the damaged bed for you.
It warms our hearts to know that your cat is very happy with the new bed. Happy pets make us happy too!
If there's anything else we can assist you with in the future or if you have any further questions, please don't hesitate to reach out. We're here to ensure your furry friend's comfort and happiness.
Thank you for choosing MrFluffyFriendâ„¢.
Sarah
Team MrFluffyFriendâ„¢