Main Street Renewal

I saw all the bad reviews before I move in. However, I decided to give them a change. We did have some problems. For example, the AC was not working properly and leaking all over the wood platform it is on. They kept putting band aids on it then it would stop working again. They FINALLY fixed it almost at the end of our lease. The floorboards started flooding during heavy storms. They finally had a company come out and replace everything. We are in charge of pest control but the problem is, I swear this house is built on ant hill. They come in not from the windows but from the wall. They are all over the outside too.

All of that I could have lived with. However, they really upset me at the end of our lease. We hauled our whole family here - my son changed schools his junior year to come here. We moved mountains to move into this house. As the year end lease was approaching they told me they were selling the house. WHAT? Now we have to change our entire lives again? I'm 100% sure they knew they were selling it. This happed to someone else I know who lived in a house by MSR. They told her they were selling it and she could move (transfer free) into one of their other houses. A week later that house was up for lease again. They gave us the offer to buy it but no one responded on that end and we called them & emailed daily.

The thing that happened to the person I know is that once she moved into one of their other properties, they said she had to pay for cleaning and repair fees at her old house. She said she had no repairs to be made, and left it better than she found it. She hired a professional cleaner to come in and clean it and they still wanted to charge her hundreds of dollars. When she refused to pay, they threatened her with eviction.

This company plays so many cat and mouse games. Read their reviews. Also read their employee reviews. All are horrible. Avoid at all costs.

If I could a negative zero I would. I've only been in this house for 6 months. This has been a complete nightmare since the first day I moved in. Now it October 22nd,2024. Things are worse. My whole kitchen is under construction. It's been a week now and still isn't fixed. They ripped my whole kitchen apart and turned my water off. I was told I need to call the vender myself. When Mrs sent them out there. This house is full of mold an I have proof of it, You think they cared anything about it no. My house wasn't even supposed to be rented due to it being a squatter house. But I wasn't able to look at the home due to not allowing me to do so. I've had so many people in this house it's ridiculous. An nothing has been resolved. I've been so stressed out,I asked them to relocate me or terminate my lease and the want. Now, my next step is civil court.

I have only been in this rental 30 days and the number of issues and stress that have already occurred are starting to become ridiculous. Now I understand things happen but how this company handles things is the problem. Not being able to speak to an actual person for hours (over 5) after any type of flooding is crazy. Days go by before a clear and direct respond is given. If mistakes are made with billing, it's a circus to get the issue resolved. I have literally been going back and forth with this company for over 3 days now. Each time having to explain the issue FROM the beginning with no resolution. Even speaking with a "leader" was no help. I dislike mess and always handle business professionally, so this is just something I am not accustomed to. I truly hope they read and address feedback from their residence. This I'm sure will help retention of families

I contacted Main Street Renewal as their lease home next door to me has trees growing over, under, and through our fence and the city property line; no to mention now sitting on my yard furniture as well. We were by Main Street Renewal Supervisor Keith today that told it's up to us a non-Main Street Renewal customer, but a 25-year actual homeowner, it was my responsibility to prune my neighbor's trees. I find this completely unacceptable that I have no affiliation with their home nor this leasing company, yet they are telling me to cut it back or have it pruned, at my own expense and risk. This shows a total lack of customer service or appreciation for someone trying to report and issue that is clearly on their property. Finally, it took 4 calls (over 6 months) to Main Street Renewal for someone to finally call me back today and give me this non-acceptable answer. It pains me to give 1 star, as I would have given 0 stars if allowed.

They turned off my daughter's water on 9/4 in am. Rent has never been late. Why are they not paying the water bill. It is a Florida law to provide water. No response as to why and when it will be resolved. She has an infant. This is criminal.
Today 10/3 - the rental company added the shut off water and turn on water fees to the rent -
It's the management company that pays the water bill
Your company is criminal

Main Street left me and my child without air for eight days the first time. The temperature was over 98° outside and we both have asthma so therefore we had to stay in a hotel for eight days. They would schedule an appointment and the technician just wouldn't show up so we would be moved to the next day. Then, of course when he finally did show up, he couldn't fix it so there goes another day. Finally was able to fix it. He had unplugged my freezer and by the time I realized it all of my food had gone bad because the freezer was in the garage. About two weeks later it goes out again. So obviously they don't know what they're doing and here we are without air another four days. Main street refuses to pay us back for the food loss or the hotel stay or anything claiming they fixed it in the right amount of time. Their website guarantees 72 hours, I don't believe eight days and 72 hours anyway you look at it

We were without a shower for over 4 months because the walls of the bathroom caved in with mold, and they refused to do anything in a timely manner or give us any financial compensation (rent remained the same). They then had the audacity to take over half of our security deposit and charge us for things like "cobwebs" and "paint chips on hinges" and "upmowed lawn" while citing photos that were taken over a month after our move out date. Truly horrifc, never rent with this company if you can help it.

I moved into a home that was a nice home but had old carpet, water leaks, running toilets and filthy walls. I viewed the property thinking that they were not yet done but to my surprise nothing had been repaired or cleaned when I showed up on move in day. They never came to clean, repair or paint anything even after submitting tickets! Boogers on the bathroom wall and all! You submit a ticket, and the maintenance team would come out unannounced and leave if you were not there or would rig or halfway look at the problem. On month two, our whole ceiling was leaking because of a leak coming from the upstairs bathroom. They came and repaired the ceiling but never fixed where the water in the ceiling was coming from. I also had huge water bills from the running toilets that they came three times about but just jiggled the handle and left. After several months I was given a late fee from accidentally submitting my rent twice and one payment did not process due to me stopping payment after I realizing I had submitted two payments. They filed eviction and I contacted them to clear up the reason, they claimed that they were stopping the process as this was an automatic process once a balance was left on the account for any reason. I believed what they told me because the call center being in the Philippines and the lack of ability to speak to anyone in the actual office lets you know there is little to no humans at the helm on this company but a bunch software and off shore call centers. I still believed that once I brought attention to the issue it would be resolved. I was told once they look into things they would turn my rental payment account back on (they had turned if off upon filing) and I could resume paying my rent. This NEVER happened! I called and called and got the run around from department to department in a full circle until I came home to my belongings in the street! I HAVE NEVER HAD SUCH AN ISSUE IN MY LIFE! Good luck to whomever does business with this company.