Main Street Renewal

Overall, MSR has been very difficult to deal with over the past two years. We moved during the middle of our lease and finally got a new renter on Jan. 8,2020. It is Feb. 19 and our security deposit has still not been returned. We were originally told that we would receive it one month after the lease was signed Which was several days before the 8th). We have to keep calling and asking for our money. This should not be. They make it very difficult to do business with. Based on this I would not use their services in the future.

We have been living in a home rented by this Company for a month and a half. We have had three plumbing issues which took weeks to resolve and most recently a carbon monoxide leak which caused us to evacuate our home and call the fire department. Every issue is outsourced through some foreign call service (their corporate office is closed due to COVID) who will refuse to provide any additional contact information. The online survey I have tried to complete will not load. I do not know who to go to to make my home livable. Any single issue alone would be understandable. I myself, am a landlord and I can relate to the demands of a tenant. It is multiple reoccurring issues that days or weeks to resolve that have concluded in my assessment that there is a serious quality control issue. The day we turned our water on, an uncapped pipe in the kitchen began spurting water. It appears that no one even tested the utilities before I moved in. Any response from a manager would be appreciated.

Don't go through them, they'll $#*! you over especially if your an out of stater, will not help you, they will leave you homeless, just a bunch of $#*! ups, this is the company out of the Charlotte nc area they really don't deserve any stars

They will not fix anything and if they do after you complain and complain and complain, they will send you a bill. You will be lucky if talk to someone in the US when you call the resident line and if they have any idea how to help you. If your AC goes out and its 89 degrees in your house, too bad! They will take 2 weeks to send someone out unless you can prove your house is at 90 degrees. If you lie and they find out its only 89 degrees, they will send you a bill. Maintenance never shows up without a phone call then leaves you a note that you weren't home when they show up randomly and THEN will write in the resident portal that the work was completed and close your request.
This leasing company is absolutely garbage. Dont rent from them!

Payed a 100 for a app fee got denied. Called to find out why i got denied. They say call this number i call this number to get told to call that number agin still dont knkw why i got denied. Have a section 8 voucher im a bad situation have 7 of us and cant get help they dont work with you amd after reading reviews now i understand why

BEWARE. I got SCAMMED out of 100$ in application money. I applied for a home a couple weeks ago and was later to see the home pulled from the market and got a call saying the home actually wasn't available. Which is fine if they gave me my money back. But I called and they said it was impossible since it says "non refundable". Even though the house I applied for was not even available! A complete scam. ALSO. When i applied they charged me $300 total for application, thank god they refunded me the extra money but If I didn't check and ask? If you find a home by them DO NOT APPLY. I want my money back!

This company absolutely sucks! I have had SOOOO many issues! From getting charged random fees, getting charged an extra cat fee that they never take off, and getting charged renters insurance when we pay statefarm for renters insurance and have sent proof over 100 times. Now it won't let me login to the resident portal to pay rent and it won't let me reset my password. No one EVER gets back to you and now they are expecting me to tack on $20 to pay over them phone since they can't get me into the portal. It's ridiculous! I can't wait to get the hell out of this house so I never have to stress over this company again! Do NOT RENT FROM THEM!

I rented a Mainstreet Home in Gilbert, AZ for 2 years. I was an excellent renter. I paid for the trees to be trimmed (they never reimbursed me) and kept the house immaculate. When my 2 year renewal came up, they wanted to raise my rent $300/mo. I purchased a home instead and gave them well over 30 days notice. I followed all of their move out instructions completely. I paid for a cleaning service and left the house in perfect condition. They sent me $200 out of my $1800 deposit back. They made up a ton of bogus charges in order for them not to give me my deposit back.
They are not a fair business and they will find any excuse to keep your money in an unethical way. I urge you to not give them your business, you will lose a lot of money with them.

I'm writing this review for your Maintenance Team Atlanta Georgia, Mr. A' Donez Bush is exceptional and he absolutely did a wonderful job. Very knowledgeable, very thorough, very patient, and is very kind and therefore my family and I considers Mr. A' Donez Bush as your Everyday Mr. Fixer. Thank you Main Street Renewal for sending Mr. A' Donez Bush to assist our family.

Avoid! We moved in Friday, no keys to the house, the front door code did not work, so thank goodness the window was open I sent my little one, get in there and try to clean and water leaks everywhere from the floor board and I do outside to get some things and it's leaking from the panels on the outside of the house, I mean pouring out… so I had my boyfriend cut the water off, and then Saturday we cut it back on and it flooded again, I'm having to go to my mom house with little ones 4, and 1 to take bathes because the house I paid rent on, we can't bathe in it… still keys to get in the house and they still have it listed for rent…. I plan on contacting an attorney because they say they do inspection but THEY OBVIOUSLY DO NOT! I'm so mad and disappointed because how do you live your tenants in house like this

Where do I start? It was smooth until...Move in.

They do not respond to Maintenance requests in a timely fashion. Mold (I do remediation so I have test to prove it)in the shower where grout is gone (also because of no vent), termites, the flooring (laminate) is buckling and screws on thresholds are rusted from a flooding (mold under there?), it took me 3 weeks to get the front door Blue Box replaced and working. The pool pump quit working, no response yet on that, I still don't have a set of keys that work any door on the property, had to cut locks off the back lanai doors because no one could give me a code. Every time I ask for a manager they stall you and say they are requesting one but I get hung up on the transfer. They are trying to charge me $40 for a returned check fee when I paid everything by debit card. I am contacting several agencies Code enforcement, Dept of Ag, BBB, etc...if they acted like they were helping I would be as patient as Job, but this is not the case. DO NOT RENT FROM THEM. I am getting some money together to get an attorney to get me out of this lease.

There is no option to give minus stars. I live in one of MSR homes and I haven't had air for three weeks now going on four weeks. I have two small children and a newborn baby. I have texted I have emailed I have called. Nobody has come by to even check the issue. Its hotter in the house then outside. I requested relocation and was denied. Was given the dates for completion of repairs that haven't even started of the 19th.Then today I was told because I keep called emailing and texting about the issue it was pushed out till the 24th.Rent is paid in full every month.

The garage door came off the track in October of 2022 wasn't fixed until Feb 2023 than charged me for replacing it. I got ahold of the company that did the job they sent me the email they sent msrenewal saying that it wasn't my fault but msrenewal still charged me than tried to evict me because I refused to pay it plus charged me late fees on top of everything else. I do not recommend this company.

I was charged $100 for routine maintenance. As a renter, I've NEVER had to pay out of my own pocket for minor maintenance issues.
Also, Main Street Renewal goes through a 3rd party for maintenance. Because of this, maintenance people oftentimes show up randomly with no warning or call ahead of time. And to top it off, if you're not home at the time they randomly show up, Main Street Renewal will vharge you $100.

I recently moved in a home in Aurora, co. I have been in the home less than a week. The day we moved in we smelled gas. Called Mainstreet Maintenace and they advised we call the power and gas company as well as put in a ticket to have issue fixed. We did as advised, the gas company came out and red tagged my home and shut off the gas due to the leak being in the main gas valve of the furnace and water heater. My family and I have been 6 days now with no heat or hot water. There are countless other things wrong with the home that we haven't even started to be able to report due to be so concerned with the heat. There are structural issues, foundations not sealed from the outside, rodents seen in the home, and so many more! I have been told my ticket was being treated as an emergency, been told it been escalated and nothing has come of it yet. I am 6 days into my lease, and this is the worst experience that my wife or I have ever had.

I moved out 1-20-22 and i still have not received any move out checks. I have talked to at least 5 different agents and I was repeatedly told the wrong number. Once I tried to speak to a manager i was put back in the que not ONCE TWICE BUT THREE different times. I literally sat on the phone for over an hour waiting to speak to a supervisor Juan who was not any help.
I have been an on-time applicant and this whole bs about waiting over 2 months to receive a move out refund check.
They have nice homes but there is literally no storage in these houses for every single their homes to be over a $1000. The management in Louisville is a pissed poor excuse for a management team they don't even have an office in Kentucky. I literally went down there to them renting a one room office in a building and even called left Mike Murphy the supervisor a voicemail and still has not received a phone call back,