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MyHeritage

Overview

MyHeritage has a rating of 4.3 stars from 4,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.

This company responds to reviews on average within 5 days
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How would you rate MyHeritage?
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Sweden
1 review
0 helpful votes
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Jag är mycket nöjd med bemötandet och den snabba hjälpen jag fick föratt lösa mitt problem, Jag kan varmt rekommendera My Heritage

Date of experience: January 2, 2019
Sweden
1 review
1 helpful vote
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Hjälp med DNA-kit
October 18, 2018

Tack för hjälpen Lisa i Kundsupporten, för hjälp med att hantera våra DNA-kit!
Ha en bra dag / Jörgen Eneberg Larsson :)

Date of experience: October 17, 2018
Germany
1 review
1 helpful vote
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Stammdatenänderung
January 17, 2018

Der Support Mitarbeiter hat mir bei der Änderung des bisherigen Verwalters des Stammbaumes auf meine Daten schnell und sehr kompetent geholfen. Danke

Date of experience: January 16, 2018
Germany
1 review
0 helpful votes
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Ich kam nicht mehr auf mein Konto:
Sehr gute kompetente, freundliche telefonische Hilfe. Der Rückruf erfolgte innerhalb 1 Stunde.

Date of experience: August 15, 2022
Germany
1 review
0 helpful votes
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Ich hatte ein Problem mit meinem eingeschickten DNA Kit und wurde sehr gut und freundlich beraten. Ich war sehr zufrieden mit dem Service.

Date of experience: December 17, 2018
France
1 review
0 helpful votes
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Bonne prise en charge par le service client (qui m'a renvoyé sur un standard US)
Explication claire et ils sont a notre ecoute

Date of experience: June 28, 2018
France
1 review
2 helpful votes
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JF C 76
October 18, 2018

Ayant un grand nombre de personnes que je souhaitais "accrocher" à mon Arbre, j'ai trouvé-là un SERVICE efficace, voire ludique!

Date of experience: October 18, 2018
Portugal
1 review
0 helpful votes
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Parabéns, JAMES
July 21, 2019

JAMES, obrigado, sem seu empenho nada conseguia, a sua prestimosa colaboração foi o coroar de êxito oeu pedido

Date of experience: July 20, 2019
France
1 review
0 helpful votes
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KIT NON COMMANDE
October 27, 2021

AMABILITE et EFFICACITE. Contact rassurant et intéressant pour la suite de mes relations avec "My Heritage"

Date of experience: October 26, 2021
Netherlands
1 review
0 helpful votes
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Ik heb gekozen voor My Heritage omdat het voor zich spreekt en veel mogelijkheden biedt.

Date of experience: December 9, 2015
France
1 review
0 helpful votes
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Je suis très ravi d avoir un conseiller en ligne, il a été clair précis et efficace et merci MERCI

Date of experience: December 19, 2022
Sweden
1 review
0 helpful votes
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Jätteroligt
December 27, 2015

Fungerar bra för mig just nu med hjälpen jag fick

Date of experience: December 27, 2015
Canada
1 review
0 helpful votes
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I went through the process several times to receive notifications for family events.birthdays, anniversaries, etc. But it did not work and still not receiving. Settings, preferences, and checked off the options. Need an intervention at your end.

Date of experience: March 9, 2025
GB
1 review
0 helpful votes
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This is such a great site for family history research. I love receiving hints from other users' family trees who are related to me, even if it's a far distant relationship. It all helps to fill in the gaps in my own knowledge. It's fabulous to see my tree growing so many branches!

Date of experience: February 13, 2025
GB
1 review
0 helpful votes
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I enjoy spending hours sifting through many the suggested members of my ancestors. It keeps me off other social media sites, lol. Over a few years I have grown my family tree to be many thousands of people now.

Date of experience: March 5, 2025
GB
1 review
0 helpful votes
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Finding my ancestors
February 14, 2025

Easy to set up your family tree and plenty of matches arrive via email, not always connected to your family so you have to be a little careful. Certainly helped me grow my tree, expanding every day with new far distant relatives.

Date of experience: February 14, 2025
Arizona
1 review
0 helpful votes
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One glitch
March 8, 2025

Some of the screens don't totally load large enough to see them. One can not expand the margins either. And the family tree options are tad frustrating. The fan option with the hand...awful, that grab and release is annoying. I find clicking on the BACK arrow does not take me to the previous screen, but another screen. I would like to be able to move between screens without having to start the 'selected option', all over again.

Date of experience: March 8, 2025
Australia
1 review
0 helpful votes
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Benefits of My Heritage experince.
February 20, 2025

Since joining My Heritage, the information I have obtained regarding my past family members and ancestry has been more than I could have imagined going back almost 30 generations. Even though it can be addictive, it is also most rewarding and valuable for future interested generations to have at hand and explore..

Date of experience: February 20, 2025
KR
1 review
0 helpful votes
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My family
April 14, 2025

Thanks to the information on MyHeritage, I was able to thoroughly research my maternal family history. I have been doing research with MyHeritage for over 2 years, it has been a wonderful period full of discoveries. Professional data, contact with people researching their roots from practically all over the world, the database is constantly updated.

Date of experience: April 14, 2025
Australia
1 review
0 helpful votes
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My DNA had very strange results, at odds with my 40 years of research. To help me, Myheritage gave DNA tests to my half brother and children. Once the results arrived, knowing how stressed I was, they contacted me, helped find my birth father's family, and paid for me to meet my unexpected family.I can't set date below but it was around 2018.

Date of experience: February 13, 2025