• MyPoints

MyPoints

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Overview

MyPoints has a rating of 2.8 stars from 1,058 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyPoints most frequently mention customer service, gift card, and several times problems. MyPoints ranks 1st among Points Shopping sites.

  • Service
    47
  • Value
    43
  • Shipping
    23
  • Returns
    18
  • Quality
    35
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
52
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How would you rate MyPoints?
Top Positive Review

“Lovin getting gift cards for earning points!”

Terrie M.
10/13/19

Since retiring my income has dropped at lot. This is a great way to earn points and get free gift cards. I use mine on Amazon. Why 4 Stars? Sometimes you have problems getting surveys or videos to complete. But over all nice site. It just takes a little time to figure it all out.

Top Critical Review

“Tired of completing offers. Not getting points”

Chris C.
6/19/24

Complete offers. Send then 6 pictures proof. They don't care, ask to speak with supervisor not even an attempt to fix it This is how you lose customers and eventually won't exist anymore

Reviews (1,058)

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Reviews that mention popular keywords

customer service (63) fun way (17)
Thumbnail of user darlenem160
Georgia
1 review
0 helpful votes
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January 25th, 2020

I try to go on every work day to earn points. Like to redeem for Amazon gift cards. Do surveys, daily poll, watch encrave videos. There is a monthly goal that you select how many items you will complete for the month & earn a monthly bonus. Do not like the new in store on the list. Something about a card attached to My Points account. Not clear on instructions for this.

Thumbnail of user c.s.nelson5767
Michigan
1 review
3 helpful votes
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August 25th, 2023

I have been a member for years. Now that I want to redeem my points I can't. It tells me it has to verify my identity and asks for my phone number. I enter it and it tells me it is in use by another member even though my profile has my correct number. I have filled out several on line tickets for help but only get canned email responses and no resolution. I'm done. They can have the points and my in box will get cleaned up.

Thumbnail of user kellyf534
Oregon
1 review
26 helpful votes
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August 26th, 2021

MyPoints worked well the first two times I used it, and I was able to convert my points into miles for my UA frequent flier program. Unfortunately, MyPoints didn't credit my points from the next three offers I met and their customer support has ignored my repeated requests for help in getting my points credited. So, I won't be using MyPoints again... Update: MyPoints has fixed whatever the problem was with crediting points, and all of my pending points have now been posted and credited! Kelly F.

Service
Value
Thumbnail of user jasminev11
New York
1 review
6 helpful votes
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August 25th, 2017

Yes, it's true. Mypoints used to be good WAY back in the days. I no longer purchase things through this site (I use ebates now) but I DO click on the email and such to earn points. So I tried to redeem a $15 Amazon gift card and they want my drivers license. It's so dumb!
And omg, their site is also terrible. I would log in with the CORRECT password and then it wouldn't log in. I have to change my damn password again... it logs in, but when I go to the redemption tab, I have to log in AGAIN and it doesn't take my password! That site is shady!

Thumbnail of user michelem504
Texas
1 review
0 helpful votes
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December 30th, 2019

I love MyPoints.com, I use it every day! It is so easy to earn points by taking surveys and shopping- online or in-store, buying stuff you do every day; then you redeem your points for gift cards for your favorite stores and restaurants- it's simple and fun!

Thumbnail of user carolc685
Pennsylvania
1 review
0 helpful votes
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January 27th, 2020

I have been a MyPoints Member for several years thanks to my mom recommending! I always check MyPoints 1st before making any online purchase! Just cashed in some points last night for a Red Lobster Gift Card!

Thumbnail of user ashleyb582
Maryland
1 review
0 helpful votes
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December 7th, 2019

I am a struggling single mom. I redeem points when I get in a jam or during holidays. I love it! Simple to use. Just shop through Mypoints redeem rewards for online shopping! Take surveys and other easy task for easy points!

Thumbnail of user janetv73
New York
3 reviews
0 helpful votes
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December 3rd, 2019

I use MyPoints on a daily basis. You can earn points on just about any purchase. I use the points Ive collect throughout the year to give gift cards as Christmas gifts. I tell all my family and friends about MyPoints. <3

Thumbnail of user phyllisp130
Pennsylvania
1 review
0 helpful votes
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February 23rd, 2020

I like MyPoints because I can get the gift cards almost instantly after I have cashed out. The surveys are easy and fun to do. I enjoy doing surveys that ask me to watch shows or movies that are not released yet.

Thumbnail of user marshan74
Arkansas
1 review
1 helpful vote
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August 19th, 2022

My points is not as good as it used to be. They will stop your survey taking if you answer one question they believe is wrong. So as far as the surveys you can not win for losing. Either you are taking them too fast or you did not answer a question like they believed you should. I wish I knew what happened to them. They used to be so much fun.

Tip for consumers:
Watch it. Once you get on their list, they will not stop harassing you. They will lock you out of surveys and when you try to contact customer service they will send you round the mulberry bush and you can not get a straight answer. I wonder if they are kids running the site.

Products used:
Walmart gift cards.

Value
Shipping
Returns
Quality
Thumbnail of user kellyj29
Ohio
4 reviews
23 helpful votes
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July 20th, 2015

I get tired of going for a survey, answering a bunch of "qualifying questions" getting a "congratulations" message, answering several more questions and then being told that I don't match the profile! I have at times spent 10-15 minutes going through questions after "qualifying" and then being kicked out for not qualifying! When I write to ask why I get to start the survey, finish part of it, then get kicked out~the tell me I will get 10 points for being kicked out. The question is if I do 30-40 or 50 percent of a survey how do I get kicked out? If I got to the last 2 questions and answered one wrong they would boot me and tell me I get 10 points? If there are 50 questions are each one of them "qualifying" questions? And if you answer anyone of them "wrong" your out? Doesn't that skew the survey terribly? Are just looking for a very specific set of answers to suit the needs of the product?

Thumbnail of user lucindas31
Oklahoma
2 reviews
66 helpful votes
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February 8th, 2021

I had been doing surveys on my points for 6 months now and have cashed out several times and didn't have any problems until a couple of days ago I had earned about 6000 points and was getting close enough to get a 50 dollar gift card and all of a sudden my account was deactivated without any explanation my points is a big disappointment! So sad!

Service
Value
Quality
Thumbnail of user melissam2356
Minnesota
1 review
10 helpful votes
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October 28th, 2021

This company is a scam and it's a fraud it will rip you off it ripped me off of my time and my credit card information I was to get paid over $100 in gift cards and when I went to redeem them they deactivated my account and there's no way to contact them to find out what the heck is going on and they won't pay out obviously

Products used:
I ended up with nothing I ended up in the hole actually

Service
Value
Shipping
Returns
Quality
Thumbnail of user judyj191
Michigan
1 review
0 helpful votes
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March 25th, 2020

I have been a member for several years and enjoy doing the surveys, 95% of the time. I use them as birthday gifts for my great nieces and nephews. When I have earned more than I need for those gifts, I send them to non-profits. They love receiving the Target cards.

Thumbnail of user jennifere197
South Carolina
1 review
10 helpful votes
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February 12th, 2019

Redeemed points for e gift card. Received confirmation email but no gift card. Have written 3 emails asking about the card and only received ticket number and "we'll look into it" and never get a response.

Thumbnail of user cindyb1663
Arizona
1 review
2 helpful votes
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March 19th, 2023

The magic receipts section of this site doesn't work well. Just this week I have had 4 receipts refused even though I had purchased the items needed. Example: strawberries my receipt showed 3 packs of fresh strawberries the site denied this receipt. Fetch works quicker for uploading than my points I am frustrated.

Service
Value
Thumbnail of user jodeanh
Florida
1 review
0 helpful votes
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October 8th, 2020

Disappointed that alot of times i get more than half way through a survey, (they got all the answers to the questions) and then the survey says I didn't qualify. Time spent and no points. Other point offers are good but sometimes you have to purchase something to get points.

Thumbnail of user reneev6
California
1 review
12 helpful votes
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April 16th, 2016

This company use to be good. Lately they seem to have people running the show that has no idea on building a company. They will treat you with disrespect and call you names. Can you believe that a company can do this and stay in business? I'm sure the company will not be around much longer. Don't use this company!

Thumbnail of user dougr32
Illinois
1 review
11 helpful votes
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February 23rd, 2017

I spent money at various stores and accumulated points then tried to redeem for a Walmart gift card. I am still trying for 3 weeks to get my gift card. They first tell you it is being processed... Then I start a customer service ticket after receiving nothing. Now I get an email from compliance department asking for a photocopy of my government issued ID for them to keep on file. I have no idea who these people are and certainly don't want them having a copy of my ID. You accumlate points then they make you jump through all kinds of hoops if you try and redeem them. I wish I knew this going in. The time it takes to get a lousy $25 Walmrt gift card is not worth it at all. Don't waste your time on MyPoints. There are a. Lot of other companies doing the same exact thing out there

Thumbnail of user bridgeth38
Illinois
1 review
5 helpful votes
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September 30th, 2019

I have made several transactions without any issues except a few purchases that seem to not get tracked quite frequently through the site. I've had to make missing miles inquiries several times which is ridiculous. They ask you to send in a screenshot of the confirmation emails etc. I've done this with all of my disputes and have been credited accordingly. However, my last encounter was highly disappointing. They refused to credit my account after several attempts to solve the issue. I sent in all the screenshots they asked for, yet they are telling me it wasn't purchased through their site and made a million excuses beforehand such as not having the right web browser ( I do), or having flash player installed (I do), or that the merchant revoked my purchase because I cancelled my subscription (I did not). Nothing but excuses, and they take no accountability for issues on their end. Give credit when credit is due, not blame the consumer smh. HIGHLY DISSATISFIED.

Thumbnail of user susand636
Wisconsin
2 reviews
0 helpful votes
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October 18th, 2019

I use MyPoints almost every day. I find things I seem to not be able to find elsewhere. Their gift cards are used for Christmas, birthday and just for fun gifts when I want to brighten someone's day. Check it out!

Thumbnail of user amandam785
Tennessee
1 review
0 helpful votes
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April 2nd, 2020

Answer a daily poll question, watch videos, take surveys, print coupons, and more to earn points to redeem for a variety of gift cards. It's fun and easy. I usually get Amazon gift cards. I use my gifts to buy gifts.

Thumbnail of user amandas2709
Texas
1 review
4 helpful votes
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February 1st, 2023

My account had been hacked and I reached out to customer service who did not respond at all. I was still waiting on a response from customer service when TrustPilot sent me a survey. I expressed my dissatisfaction. The next morning I attempted to logon to continue to check for customer service updates and they deactivated my account entirely without even emailing me. All my points are gone now. What a scam

Tip for consumers:
Don't use MyPoints

Products used:
I used MyPoints to buy various things from different companies like Walmart or Target

Service
Value
Shipping
Returns
Quality
Thumbnail of user loisd36
New Jersey
1 review
0 helpful votes
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October 7th, 2019

I'm having some issues with surveys and I'm not getting any responses. I'm also very disappointed in The My Goals criteria. Each month it gets harder and harder. The nCrave is never available, the search never gives points, the video take up to 20 minutes at least. Very discouraging. It seems like MY Points doesn't want to let us make our goals. Very disappointing.

Thumbnail of user maej3
Illinois
3 reviews
1 helpful vote
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December 22nd, 2019

Surveys and getting disqualified and never any tangible reason is beyond annoying, having lmost completing a survey and all of a sudden it kicks you out, getting told while wtching videos that you are watching them too fast... they are pre-timed you can only watch them as they are, many times one video is disabled so the whole set is not earning points.
If you can deal with these annoyances on a weekly basis, the gift cards are great.

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