• MyPoints

MyPoints

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Overview

MyPoints has a rating of 2.8 stars from 1,058 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyPoints most frequently mention customer service, gift card, and several times problems. MyPoints ranks 1st among Points Shopping sites.

  • Service
    47
  • Value
    43
  • Shipping
    23
  • Returns
    18
  • Quality
    35
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
52
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How would you rate MyPoints?
Top Positive Review

“Lovin getting gift cards for earning points!”

Terrie M.
10/13/19

Since retiring my income has dropped at lot. This is a great way to earn points and get free gift cards. I use mine on Amazon. Why 4 Stars? Sometimes you have problems getting surveys or videos to complete. But over all nice site. It just takes a little time to figure it all out.

Top Critical Review

“Tired of completing offers. Not getting points”

Chris C.
6/19/24

Complete offers. Send then 6 pictures proof. They don't care, ask to speak with supervisor not even an attempt to fix it This is how you lose customers and eventually won't exist anymore

Reviews (1,058)

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Reviews that mention popular keywords

customer service (63) fun way (17)
Thumbnail of user scottd495
Illinois
1 review
0 helpful votes
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January 25th, 2020

My points is an exceptional site. I really enjoy watching the videos, completing nCraves and taking the surveys. The surveys are on a wide array of topics and the reward for doing all of these things are great. I will definitely continue with MyPoints.

Thumbnail of user michellec957
Texas
1 review
0 helpful votes
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March 11th, 2020

I absolutely love My Points. I love the fact that I can get points and gift cards at most places I shop. I always receive the gift cards very quickly and have never had a problem redeeming them. I have been a My Points member for several years and have always been very pleased with them. I recently just cashed in points to Lowe's and was able to purchase a vanity for only $60 out of pocket. I was going to buy it anyway. Why not save $100.00 and buy myself something nice. Thanks My Points!

Thumbnail of user tessad19
California
1 review
0 helpful votes
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March 14th, 2020

I like MyPoints because I can earn gift cards without buying anything. I do buy things from time to time, since MyPoints offers discounts as well as credits toward a gift card. But I haven't shopped in months, and I still earned enough credits to get a $5 gift card. I'm very satisfied with this site.

Thumbnail of user lynnp568
California
1 review
1 helpful vote
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December 5th, 2022

The last several times I've redeemed points for a $5 or $10 gift card it takes them forever to send it. I've even went on the activity ledger and asked to resend and sent several emails and they just don't respond. In the past they came on the same day! Have they outsourced their customer service to a third world country like others? They do not provide phone numbers for their customer service problems, nor for their corporate office in San Francisco.

Service
Value
Shipping
Thumbnail of user pamelaa10
Texas
2 reviews
43 helpful votes
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July 12th, 2015

I've been a member for 8 years and this site is great for accumulating points from playing games for money on WorldWinner, but MyPoints needs to get out of the survey hosting business. They state that you will receive 10 pts if you attempt a survey but are deemed 'not qualified'. The Ipsos surveys they host will drop you (not unexpected) on a page that states "Thank you for your interest in participating in this survey. " but NOT redirect you back to MyPoints for the 10 pt credit. I have complained several times about this issue. What I get are replies stating they are not responsible for 3rd party surveys, no credit is made when surveys are 'not available', that points get credited even without a redirect and I just need to refresh my page... etc, etc. So do not believe you will see that 10 pt credit as promised.

Thumbnail of user carlac28
Ohio
1 review
12 helpful votes
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March 24th, 2016

I had been a member for many years, but over the last year the deductions, for no reason (no returns), not getting credited for purchases, even after submitting the for for missing points - yesterday was the last straw - they deducted 798 points for a Best Buy purchase that I never even made. I closed my account. I am finished with it. I feel they get the credit for the purchases, they just don't want to pay out anything - Goodbye!

Thumbnail of user lucasm276
District of Columbia
1 review
0 helpful votes
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September 14th, 2022

I was awarded 44,000 points on MyPoints after completing a bonus through Chime. MyPoints then revoked all 44,000 points with no explanation and will not respond to my questions through their customer service. Do not use MyPoints, they are a scam.

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Thumbnail of user sharw9
Illinois
1 review
0 helpful votes
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October 9th, 2020

I started using MyPoints on a more consistent basis when the pandemic began in March. I have been lucky enough to use my points to purchase pet food for my dogs all summer, which has been very helpful. If I did more online shopping, I would have had even more points to use for cashing in for gift cards. Thank you MyPoints!

Thumbnail of user seans409
Indiana
1 review
1 helpful vote
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November 7th, 2019

There's a lot they need to improve on. All of a sudden there is now a limit to disqualification points. I'm sorry, but if I bust my $#*! on half a survey, I want to be compensated a little bit for my time. Half the time some surveys don't even work, yet they still appear on my screen.

Thumbnail of user susanw749
South Dakota
2 reviews
1 helpful vote
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December 3rd, 2019

Really enjoy being able to get gift cards, but sometimes it seems you have to jump through hoops to get points. Especially the surveys that seem to disqualify you after you have spent a good deal of time completing them. Really don't like the long videos for minimal points.

Thumbnail of user valeriej90
New York
1 review
0 helpful votes
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February 19th, 2020

My points surveys are shorter with higher payouts. It takes 3900 plus to a 25.00 pay out though. May I suggest to all surveys, less hype, more substance. Taking a survey is a skill, weed out people that will say anything for points. Reward serious people with more points.

Thumbnail of user marca201
New Jersey
1 review
0 helpful votes
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August 27th, 2020

I have been a member for over 20 years now and MyPoints is the fastest way to earn useable points for many different gift cards. I have tried other points sites and survey sites but ended up abandoning them because it took just way too long to get any useable points for anything. MyPoints is definitely the exception.

Thumbnail of user mirianv1
Texas
1 review
0 helpful votes
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December 16th, 2019

I love my points. It's is easy to collect points and to redeem my points. Sometimes it does take a while to get to the amount of the number so you need to get to redeem with your points but at the end it's worth the work.

Thumbnail of user kathleeno169
Arizona
1 review
0 helpful votes
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June 12th, 2020

I have been a MyPoint members for many years. And the site just keeps getting better all the time. The surveys are fun and interesting... which reward you with points. While the shopping site is great because you also get points while shopping at your favorite stores. I would highly recommend this survey site not just to do surveys, but to shop on-line as well.

Thumbnail of user emmiem
Florida
18 reviews
81 helpful votes
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September 16th, 2020
• Updated review

Well I used to like this site to a point in the beginning there were so many ways to earn points. Now we very rarely get emails where we can earn points for reading them, used to get endless supply of videos for points now we get just a few choices that the videos don't even work. Most of the stores or there of we get points for when we shop at them online/ in-store aren't worth shopping at except say Walmart but when I finally have money to buy from them online (gift cards only never shop with credit card) MyPoints isn't offering points for that store let alone others like them say like Target, KMart, etc. I keep getting this worthless email and/or popup asking me to refer friends but what is the point of referring people if MyPoints isn't giving anyone anything in return. Seems like they are going downhill and if you contact IT people or whatever they give you a very rude response. And I guarantee there are 3 ways I can tell you any 5 stars for this company is a fraud.

Update
May 14th, 2018
• Previous review

Now I can only watch videos on MyPoints.com when I'm not signed in. I have contacted the developers but I get treated like I'm stupid, they ask me if I updated flash. Lol And I'm like duh I updated everything, cleared everything including, flash, my activity in google chrome, disk cleanup, disk defrag. Etc all before contacting them. Still can't watch videos unless I'm not signed in. In the past I had this problem but did a system check and repair and that worked, I once made sure yahoo was the search engine and that worked but not anymore.

Can't do any surveys
December 16th, 2017
• Previous review

I keep getting this message when I click top button for surveys.

We're sorry, it seems that surveys are not for you.
Unfortunately, the information you have provided is inconsistent. We are unable to complete your survey profile.
If you have questions, contact our support team.

Well I did and about a month later finally get a message saying the surveys button or something to that was reactivated and that I have to make sure I answer them truthfully and honestly.

Well I do for the most part, not like I'm going to give exact age and year of birth so someone call steal my Identity. I can complete surveys on other sites like InboxDollars.com but apparently not Mypoints. Not to mention when I cash in points and start to collect more by watching videos I noticed things start going wrong with them and/or they start slowing down or messing up. I know the videos only run with Yahoo search engine but still having trouble after making sure I'm only watching them under yahoo.

Thumbnail of user roxannaa9
New York
1 review
0 helpful votes
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November 10th, 2020

I make a lot of purchases and and let my points accumulate to redeem for gift cards to use online for my preferred brands. I like that the timing for redeeming is faster than last year. They make it interesting by adding perk points and daily goals to earn extra points.

Thumbnail of user williamb2246
Pennsylvania
1 review
0 helpful votes
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September 11th, 2020

Most of the time the surveys run smoothly and are very worth the time to complete. I've gotten quite a few gift cards from completing them. But there are the times that I've gotten kicked out of a survey and have not gotten any points for it. I guess this can happen. Overall I have liked most of the surveys and will continue to do them.

Thumbnail of user judym608
New Jersey
1 review
0 helpful votes
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December 10th, 2019

I love my points, it is a good way to learn about new things and earn gift cards from your own living room. Most of my xmas gifts will be from my points. I am able to give more of what they want even though I am retired. It's a wonderful way to earn things for those you love.

Thumbnail of user maryk3617
Kentucky
1 review
0 helpful votes
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April 19th, 2023

Been trying to contact customer service bc my gift cards are showing invalid. Gave all my personal information and got nothing for it! Also Amazon cards only work on amazon produced products. So most products aren't eligible for the gift card anyway.

Products used:
DIDn't use anything bc the gift card doesn't work

Service
Value
Shipping
Quality
Thumbnail of user denisen117
North Carolina
1 review
0 helpful votes
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June 25th, 2020

In general My Points is well worth the time it takes. At times surveys take longer than stated and at times it takes too long to be disqualified from a survey. Problems and disputes are always settled in a timely and fair manner.

Thumbnail of user melanieb288
California
1 review
0 helpful votes
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June 23rd, 2020

They have a great program, It is easy to earn points just by doing things like shopping, answering emails, and completing brief surveys. I have been a member for many years and I have never had a bad experience with them. I love it and would recommend it.

Thumbnail of user mattg236
Idaho
1 review
0 helpful votes
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December 29th, 2019

While I like using the site and there are a good variety of ways of earning points towards gift cards, many of the surveys are misleading. They will tell you ten minutes to complete and then take 25 minutes to complete. As others have mentioned you can complete the whole survey and then be told you don't qualify. If you try to bring this up to mypoints, they will tell you to list the survey number, how long it took to complete, when you did it and then tell you there is nothing they can do about it. If that works then this site is a great way to earn gift cards!

Thumbnail of user lornas64
New York
1 review
0 helpful votes
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September 16th, 2020

You have several ways to earn points. Watching videos is the easiest way when you download the daily scoop app, and you are certain to receive points from doing surveys even when you're disqualified. You can also receive Paypal cash for your earned points. It's great. Thank you My points.

Thumbnail of user elizas12
Utah
1 review
7 helpful votes
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July 7th, 2017

I don't the lack of efficiency the surveys have. For example I keep getting screens that will say, "Congrats you qualify for our survey! Please proceed." So I do proceed and the very next screen says, "Sorry this wasn't a match blah blah". That is BEYOND frustrating when 90% of the surveys I try to take say that immediately after I do qualify! There were even times when I was 10-15 minutes into a survey, answering legit questions about electronics that I own and use when suddenly it dropped me out saying I didn't qualify even though I was told in the very beginning that I did. And no... I wasn't speeding through answering willy-nilly without reading their trick questions. *SIGH* I'll just scrape together what points I have earned and not come back because this is wasting my time.

Thumbnail of user calvins193
Michigan
1 review
2 helpful votes
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December 5th, 2022

Accumulated points, then they closed my account before I could get an award. Opened a customer care ticket with them, received notification that they received my question. Waited... no response from mypoints customer care. I don't think they want to pay out rewords. Make more money that way...

Tip for consumers:
There are many other points for rewords sites out there, I would avoid Mypoints!

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Value
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