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MyPoints

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Overview

MyPoints has a rating of 2.8 stars from 1,058 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyPoints most frequently mention customer service, gift card, and several times problems. MyPoints ranks 1st among Points Shopping sites.

  • Service
    47
  • Value
    43
  • Shipping
    23
  • Returns
    18
  • Quality
    35
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
52
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How would you rate MyPoints?
Top Positive Review

“Lovin getting gift cards for earning points!”

Terrie M.
10/13/19

Since retiring my income has dropped at lot. This is a great way to earn points and get free gift cards. I use mine on Amazon. Why 4 Stars? Sometimes you have problems getting surveys or videos to complete. But over all nice site. It just takes a little time to figure it all out.

Top Critical Review

“Tired of completing offers. Not getting points”

Chris C.
6/19/24

Complete offers. Send then 6 pictures proof. They don't care, ask to speak with supervisor not even an attempt to fix it This is how you lose customers and eventually won't exist anymore

Reviews (1,058)

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customer service (63) fun way (17)
Thumbnail of user chrisc3968
Ohio
1 review
2 helpful votes
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June 19th, 2024

Complete offers. Send then 6 pictures proof. They don't care, ask to speak with supervisor not even an attempt to fix it This is how you lose customers and eventually won't exist anymore

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Thumbnail of user bonniet388
Louisiana
1 review
2 helpful votes
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June 11th, 2024

Mypoints has gotten worse and worse. It's gotten so they rarely credit tickets anymore. They let them sit for weeks or even a month and then close them and tell you that you can submit it again if you want. Their surveys constantly give errors, and when you do complete one, it rarely credits. Then good luck getting your points by submitting a ticket. They only allow you to submit one ticket at a time. You have to wait til they credit or close that one until you can submit another one. If you submit more than one ticket at a time, they'll close them all without crediting them. It takes hours to earn a few cents at their website. There was a time when this site was worth the time you spent on it, but not anymore. It's way more trouble than it's worth. It pretty much zaps the life out of you now. The folks they have reading the tickets seem to have very little language comprehension. They owe me well over 10,000 points and I will never see them. It's not worth it, folks.

Service
Thumbnail of user steved2154
Mississippi
1 review
1 helpful vote
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April 21st, 2024

It's not uncommon to take an entire survey and not get paid. Sometimes you can have a half hour invested and it be obvious the survey is complete and you still don't get paid.

Tip for consumers:
You can get gift cards but it’s pretty minimal for the time required

Products used:
Surveys

Service
Value
Thumbnail of user eg283
New York
4 reviews
25 helpful votes
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October 18th, 2019

It takes far too much time to follow up on EVERY promotion. The points awarded are insufficient for all the legwork. Mypoints just doesn't give the points until follow up is done. Frequently I'll complete a survey but then am redirected to the survey page with "Not every survey can be a winner, but here's five points for trying Survey #". If surveys offer bonus points, they will not be awarded. Each time I've followed up on survey issues, I've been given points but it is too much work for too little. After not receiving points for completing purchase-based promotions, I just don't bother buying anything through Mypoints anymore. I'll go elsewhere to earn serious points. This is just a way to kill time while waiting for something. In over eight years I still haven't accomplished that many points.

Thumbnail of user stefenieg
Colorado
2 reviews
0 helpful votes
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November 15th, 2019

Over the last 15 years that ive been a member, it has become increasingly more and more difficult to earn points. I have struggled through the monthly goals so much so that ive given up on even trying. Same goes for the surveys. I give my best answers and 70% of the time i am kicked from a survey that ive spent a considerable amount of time answering. Im tired of trying. Watching videos of the same boring junk everyday over and over for months, even years in the daily scoop.ive mentioned it quite a few times now how dissatisfied i am with the process. Not doing it any more. I have much better things to do than waste my time busting my a** for less than an extra 850 points monthly.
I do quite a bit of shopping online, so thats how i manage to earn my points these days. I at least havent been punished for shopping. Yet...

Thumbnail of user jdp16
Washington
1 review
0 helpful votes
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December 3rd, 2020

Having used MyPoints weekly, using coupons, taking surveys, daily polls, and all the numerous other ways, I earned enough points to redeem for gift cards. It can be quite a grind to get there, but I was able to, after well over a year, redeem points for multiple Amazon gift cards and with that, I purchased a flat-pack beehive that I assembled and put in flow-hive frames. My secret for success is to keep track of surveys - the dead links, the ones gleaning information, and making sure to take screen shots for entering support tickets; these get resolved in a few days typically. I also use the coupons quite a bit. Lastly, when making any purchases online, I make sure to click through the site first for deals and whatnot before making the purchase. Familiarize yourself, understand the contract and license agreement as with any, and pay close attention as you would to the surveys you can take. Best of luck, I know I will continue.

Thumbnail of user lindar743
Virginia
1 review
0 helpful votes
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December 25th, 2019

I've been a member of MyPoints since 2007. It has improved greatly over the years. I'm very happy with the whole set up. It has saved me quite a bit of money in many ways. I always get the points from shopping or anything else I do on the site. I never have an issue in using any gift cards whether it's a physical gift card or an e-card. I either use the e-card and purchase online or print the e-card out and take it to the store in which it can be used. I love the Daily 5 and the Monthly Goals where you can earn bonus points. Yes, sometimes it gets tedious not being able to qualify for surveys, but I'm not one to give up easily so I keep trying. I also get 5 points for trying a certain number of them so it's all good to me.

Thumbnail of user sams945
California
1 review
0 helpful votes
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September 11th, 2020

It can be easy doing surveys till you get disqualified, easier just to redeem coupons and go shopping with those coupons or play games or hard if you watch videos all day, who has time for that? Then redeem the points for gift cards to just about anywhere.

Thumbnail of user randiek
Iowa
4 reviews
7 helpful votes
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April 15th, 2013

I love mypoints.com. A friend referred me years ago and I've earned tons of gift cards, mostly just from reading emails and doing surveys. They are quick to credit points and fulfill redemptions. Highly recommended.

Thumbnail of user terrid188
New York
1 review
28 helpful votes
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September 28th, 2020

It USED to be a great site. Now there really are no options to earn decent points without attempting to be successful at a survey. VIdeos have changed to where you get nothing but 2 points for jumping through hoops. My time is much more valuable and I am just about done with this program. I will search for another that isn't so time-consuming! You should fire whomever made the most recent changes!

Thumbnail of user markg228
Illinois
1 review
11 helpful votes
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September 17th, 2018

Long time member. Used to be good site. Since beginning of the year it has been terrible. I have fulfilled offers worth over 100 dollars not to be given the credit. Customer service is non existent. Closing inquiries after taking no actions.

Thumbnail of user jessicaw729
Texas
1 review
0 helpful votes
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June 24th, 2020

I've been using mypoints since December 2009 and the program gets better each year. It's easy to accumulate points on a daily basis and if you plan your online shopping correctly, the points really add up. I just redeemed $25 directly to my paypal account this week. It's nice to have some extra cash or gift certificates for birthdays, holidays, etc...

Thumbnail of user fredk158
Texas
1 review
1 helpful vote
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August 17th, 2020

My Points is an exciting website because you will always be surprised of their offerings! You also have the ability to earn gift cards or other interesting products through the awards program. Take a look and judge for yourself!

Thumbnail of user mirthac6
New York
1 review
0 helpful votes
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February 22nd, 2020

This survey company offers more than just taking surveys - you can accumulate points watching videos or buying online from selected companies - I have never had an issue and when I do contact them, they are very quick to reply to my email requests. And always very helpful.

Thumbnail of user maxiner1
New York
14 reviews
134 helpful votes
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November 4th, 2011

MyPoints offers the opportunity to earn points for doing what you already do online: shopping, reading emails, playing games, searching the web, taking surveys, and more. Users can then covert those points to gift cards for stores and restaurants of their choosing.

However, upon reading the fine print, users will learn that no gift cards will be dispensed until they sign up for at least one "sponsored offer." And of course these "sponsored offers" require credit card details. Again, as it is not advisable to divulge credit card information, it is not worth joining MyPoints.

There have also been a number of complaints about MyPoints mysteriously closing user accounts as soon as a payout is requested. Based on the volume and consistency of negative reviews alone, it seems reasonable to say that MyPoints is a scam.

Thumbnail of user melonettel
New Jersey
1 review
4 helpful votes
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August 3rd, 2023

They dupe people out of crediting their account for surveys taken. They take too long to resolve survey tickets and gripes. They falsely close ticket without actually resolving them. When you show concrete evidence of prejudice disqualification surveys and technical difficulties accessing a survey, Mypoints refuses to credit. It gets worse when you complain the Better Business Bureau. You're a mark from then on.

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Quality
Thumbnail of user mariam105
Rhode Island
17 reviews
42 helpful votes
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October 1st, 2018

A member in good standing for many years. Now they decided Mu survey answers were not consistent basically calling me s liar. Added to this was not receiving points earned no matter how many requests I made. They answered emails with a boiler plate response that basically said "we'll look into it. They never ever did no matter how many times I asked. Some of the ways to earn points just stopped working. They offered no resolutions or alternatives. And then they just stopped. No reason given. No warning. No farewell. After 15 years of taking surveys NOTHING

Thumbnail of user deannel15
North Carolina
1 review
72 helpful votes
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January 16th, 2021

The surveys are ridiculous and take too long with so few points. Also, when redeeming for an Amazon gift card in the past you would receive it right away. Now they have to process the order and let you know at a future date when your order is processed. Stay away from this site - it's a waste of time. Also, they have banned me from taking their surveys because according to them I did not answer correctly. I think they did not like my answers to their political questions.

Service
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Thumbnail of user mounib
Maryland
1 review
8 helpful votes
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September 15th, 2019

I joined this site less than a month ago and have been doing surveys and watching videos diligently everyday. I spent a lot of time doing those super long surveys and watching their videos on my phone. I reached enough points to redeem for a 25 $ paypal card but just a day after that they deactivated my account for no reason. When I reached out to customer service they claimed there were " egregious answers" and "time irregularities". I have no idea what they're talking about but I know it's absolute BS. They do this to a lot of people.it's their MO. They bait you into taking a lot of survey then they cut you off so that they can keep all the money and not pay you. Stay away from this scam. The positive surveys are more likely from people who work for them.

Thumbnail of user marsham90
Arkansas
1 review
3 helpful votes
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September 28th, 2019

I am a long time member. The site used to be fun. Then things started changing. I have sent several e-mails to complain about being harassed by the survey team. I do not like being called a liar and getting the persistent pop up stating my answers are inconsistent. I have quit taking surveys. This site has gotten very shady. Don't sign up for My Points.

Thumbnail of user sams478
New Jersey
1 review
10 helpful votes
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October 7th, 2017

Been using mypoints for years. Earlier this year flagged my account for survey's being falsified,.,. Which was very strange. And suddenly account locked out for no reason. Used to be able to do surveys and searches and slowly get points and redeem. Recently the whole site is going to seed. Trying customer service again and hoping they can fix it.

Tip for consumers:
Do not use anymore. Until mid 2017 was a great site.

Service
Value
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Thumbnail of user jamesh3983
Utah
1 review
39 helpful votes
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July 13th, 2021

I have been a member since 2002 and now I am locked out of being able to get gift cards because it says i have had too many verification with phone complete bull crap! It has been many months now and the problem has not been fixed and have written several times and I get nothing, no help. The company that toke over a few years back is a junk company.

Thumbnail of user linz7
New Jersey
5 reviews
19 helpful votes
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November 27th, 2019

I don't use them that much.

I bought something from Walmart.com on October 29.
It is November 27.
And the purchase (two bags of bird seed) still does not show up as pending in my account. I opened and used the bird seed. My credit card was charged and I paid for the purchase.

The subtotal $19.88 = 79 points

And I was also suppose to get $5 (790 points) as a bonus for buying from any online merchant.

Since the original purchase never tracked, I also never got the bonus.

Getting help through their online system is useless.
They just keep repeating the same thing about waiting 30 days.
I find it hard to believe that a purchase from Walmart takes 30 days to track.

Thumbnail of user jjj113
California
1 review
1 helpful vote
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November 2nd, 2023

It's become harder and harder to score points, especially when the links in their e-mail redirects you to the MyPoints site instead of the vendor. They don't bother to respond to questions, either. I've activated MyPoints for some purchases only to never receive confirmation/points. Swagbucks messed them up royally, so much so that I find myself using Rakuten more than MyPoints.

Thumbnail of user terriem10
Oklahoma
2 reviews
0 helpful votes
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October 13th, 2019

Since retiring my income has dropped at lot. This is a great way to earn points and get free gift cards. I use mine on Amazon. Why 4 Stars? Sometimes you have problems getting surveys or videos to complete. But over all nice site. It just takes a little time to figure it all out.

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2.8
1,058 reviews
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