• MyPoints

MyPoints

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Overview

MyPoints has a rating of 2.8 stars from 1,058 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyPoints most frequently mention customer service, gift card, and several times problems. MyPoints ranks 1st among Points Shopping sites.

  • Service
    47
  • Value
    43
  • Shipping
    23
  • Returns
    18
  • Quality
    35
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
52
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How would you rate MyPoints?
Top Positive Review

“Lovin getting gift cards for earning points!”

Terrie M.
10/13/19

Since retiring my income has dropped at lot. This is a great way to earn points and get free gift cards. I use mine on Amazon. Why 4 Stars? Sometimes you have problems getting surveys or videos to complete. But over all nice site. It just takes a little time to figure it all out.

Top Critical Review

“Tired of completing offers. Not getting points”

Chris C.
6/19/24

Complete offers. Send then 6 pictures proof. They don't care, ask to speak with supervisor not even an attempt to fix it This is how you lose customers and eventually won't exist anymore

Reviews (1,058)

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customer service (63) fun way (17)
Thumbnail of user alicef88
New Jersey
1 review
0 helpful votes
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October 23rd, 2019

I have been a very happy member of MyPoints for many years. I am able to cash out easily multiple times per year, and fulfillment of gift card and PayPal orders is always fast and efficient! I recommend MyPoints all the time.

Thumbnail of user ginac214
New Jersey
2 reviews
3 helpful votes
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March 4th, 2020

I like the rewards when I can redeem for a gift card or Paypal.
Sometimes, I finish a survey and it does not return to the survey page so I don't get my points. If I send a note to the service desk, sometimes they give me the points, but sometimes I never hear back from them.
Also, sometimes a spend about 5 minutes doing the demographic questions and then get kicked out because they already have enough in my category.

Thumbnail of user aliciaa34
Texas
1 review
11 helpful votes
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June 1st, 2017

This site used to be great. It is no longer. I was a member for over ten years. In the beginning it was easy to earn and redeem points. Over time it got more difficult to get the site to apply purchase points. It took up to six months with several "missing points" submissions to get my points.

The worst part was after over ten years of point accumulation they sent me codes for a $500 e-card gift card, which was expired, and they will not reissue the card. Never again!

Thumbnail of user tanyag138
California
1 review
5 helpful votes
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October 24th, 2020

The only thing I really don't like is they kick you off from doing surveys for no reason. They may say they have a reason, but it's not true. One time they ask for my birth date and I typed it in and was kicked off of doing surveys! Seems to happen when I'm close to getting a reward.

Thumbnail of user beths610
Indiana
1 review
0 helpful votes
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November 20th, 2020

I have been a member for over 10 years. They are one of the best survey companies I have participated in. Timely and reasonable rewards. Great customer service! Don't pay attention to any negative reviews. They are not accurate. I get paid by PayPal and have never had any problems with any of the things asked or getting paid.

Thumbnail of user brendap150
Illinois
4 reviews
0 helpful votes
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November 20th, 2019

Points are really hard to come by, I think point earning could be a little easier as I spend a lot of time trying to earn them. Maybe add some extra ways to earn easy points like even clicking on everyday things on your website should pay me points to click.

Thumbnail of user joanv2
Illinois
3 reviews
3 helpful votes
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March 8th, 2013

I became a gold member really fast just by using their site to purchase items on line and by reviewing their offers and emails on line. I have redeemed my points for gift cards to places I already shop and enjoy. My last card to Steak N Shake is going to help feed me and my two grandsons, we love that place. Thanks MyPoints for letting me earn gift cards, it sure is easy to do!

Thumbnail of user joand164
Illinois
1 review
0 helpful votes
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January 7th, 2020

I like the fact that I earn points and rewards just by buying things I would normally buy anyway. I also enjoy filling out surveys so that is another way to get points. The only problem I have ever had with My Points is cashing in coupons. You are suppose to get 25 points for each coupon cashed in, and at times, even if I cash in 10 or more, I still only receive 25 points.

Thumbnail of user juelsy
Texas
1 review
0 helpful votes
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November 25th, 2019

I love you guys! Been a member going on 6+ yrs now and thank you for the rewards, daily polls, and so much more. Just cashed in points with Amazon to get some much-needed items and $15.00 off. I recommend you to all my friends, thank you <3

Thumbnail of user arad3
Texas
1 review
0 helpful votes
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December 22nd, 2019

I really enjoy using MyPoints. There are a few improvements that need to be done. The surveys should not string you along for more than a few minutes. I detest having to answer questions for 20 to 30 minutes only to have to exit the survey for 5 points. The whole system to get your gift card has to be simplified. It used to be so much simpler before. You would get an email and press on it and you had your gift card. This new system about having to go to another website really is a pain. Overall, I love MyPoints and it has been the most consistent as far as rewarding me with gift cards.

Thumbnail of user briana20
Illinois
3 reviews
26 helpful votes
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October 24th, 2011

I was a member for about 3-4 years until they shut down my account... when I had enough "points" for $200 in giftcards. I tried to communicate with their service team and got nowhere - no response, nothing. Wouldn't ever recommend them, go to swagbucks instead. Better system overall.

Thumbnail of user nancya645
California
1 review
0 helpful votes
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November 30th, 2020

All it takes is a click and you got it. Lots of opportunities to make points and if you shop anyway you might as well rack up the points. Yesterday I got a $25 gift card to lands end and I bought a coat on sale on Black Friday for my daughter and it only cost me $77. IT was originally 229 plus tax. I have been a member for a number of years and I love the daily poll.

Thumbnail of user rosem696
New York
2 reviews
29 helpful votes
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April 14th, 2021

I've been w/ mypoints for over 20 years never had an issue... now when I tried to redeem my earned giftcard it says I'm under review for 30 days... sounds like a scam... beware... do what I did now... write the BBB... if they get inundated with BBB complaints they will teach them a lesson

Tip for consumers:
contact BBB

Products used:
online points site

Service
Value
Shipping
Quality
Thumbnail of user dianem106
New Mexico
6 reviews
14 helpful votes
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March 13th, 2018

I joined this site to get points on United Mileage Plus. After getting multiple junk emails every day I tried to unsubscribe but you cannot, nothing happens. I contacted them and got a meaningless automated response, now today I can't log in at all - they deactivated my account without my asking to do that. I'll probably get another automated response and lose all my points. Big waste of time and frustration. Their surveys never work - after you spend 10 minutes answering questions, they tell you that you don't qualify. The truth is you might get enough points for a reward after spending several thousand dollars, it's better to become an Amazon Smiles member and donate some proceeds to the charity of your choice.

Thumbnail of user davidb4431
New York
1 review
0 helpful votes
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June 5th, 2020

I've been part of mypoints going on 10 plus years now. If you learn to utiilize mypoints you can really gain a whole lot of value from it. They offer surveys, coupons, points for shopping at specific retailers and so much more. It comes highly recommended by me and anybody that has the patience to figure out mypoints.

Thumbnail of user jodyw97
Florida
1 review
1 helpful vote
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July 28th, 2020

Most of the time I have tried to get myself on MyPoints almost every single day because it is a good way to spend my time and efforts. In the time I first started on Mypoints until now I have never regretted it. Thank you for all the things I was able to get from Amazon. It has provided me with many new things for my apartment in Florida.

Thumbnail of user thomasm132
Michigan
2 reviews
18 helpful votes
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October 9th, 2019

As a long time member, I have completed many surveys and received many gift cards. However, it is still is a frustrating experience to start a survey and spend 5-10 minutes answering a few dozen questions or more and then suddenly not qualify. Or, spend 10-20 minutes to complete a survey and then you don't get points for some reason. I would have expected these problems to be fixed by now. Customer service is sometimes on the ball and sometimes lacking. Many of the other survey sites are very bad. This is still worth the time and effort... but not as much as before. They have made improvements to the reward system and the variety of stores. Over the years, many of these sites have folded or merged with others. I used to be on dozens of survey sites, but now only 2 or 3. My Points has been a survivor in the 2000's.

Thumbnail of user richardb5150
Michigan
2 reviews
2 helpful votes
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June 4th, 2023

Loved it years ago but the last few years the desktop extension is getting us no points and you can't get any customer service. Tried to use their form but can't ask a "General" question without giving all info for one activity and could not find a way to upload a "JPG" of my receipt so got nowhere. There are several good rebate programs without the MyPoints hassle. We'll probably delete the extension & not bother any more.

Service
Value
Thumbnail of user benv96
Texas
1 review
0 helpful votes
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October 5th, 2019

I've been a member for little over a decade and I have had ZERO problems with them. I'm not saying they are perfect; but the do make things right ASAP. The surveys add up quick and you get points through them for buying online. I don't see why anyone would have a problem with the site.

Thumbnail of user lorettaa37
Michigan
3 reviews
1 helpful vote
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May 25th, 2020

I've been a My Points member it seems like forever. So much opportunity to earn points towards rewards. Besides daily polls and surveys, there's many coupons for your favorite retail outlets, and when your looking for something to do besides shop there's always playing games. My Points is amazing, and to make it real easy to earn points add there extension to Google and My Points will remind you to shop with there coupons, so start saving some money!

Thumbnail of user kaitnav
Illinois
2 reviews
0 helpful votes
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September 3rd, 2020

I like saving money on places I already shop and earning points toward rewards later, too. It has helped me out many Christmases! And I've discovered alot of new sites and products from the daily emails I might not have found otherwise!

Thumbnail of user shawna60
Ohio
1 review
10 helpful votes
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October 15th, 2018

They do not like to give points anymore no matter how many times you submit your info. I have been a member for quite some time now, I wouldn't recommend using them at all, find someone else, they need to shut it down if they can't run an honest business. Surveys, forget about it, you either get half way thru them and don't qualify or you finish and don't qualify, and some of them can last 15 min. Or more. Ridiculous I say.

Thumbnail of user melaniem7
North Carolina
3 reviews
6 helpful votes
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September 27th, 2013

When I remember to click through this site for items I am already getting (like on Wal-Mart.com) I earn lots of points fast. I have been a member on here since they started many years ago, and get a gift card every 6 months or so, usually for food or a general shopping store like Target. It is handy to use them for stocking stuffers or "forgotten" birthday presents for co-workers. I almost never take advantage of the offers but do get the click-through points which add up SLOWLY but surely. I have never had a bad experience with customer service & have never had points disappear or gift cards not show up.

Thumbnail of user careyr22
Texas
2 reviews
0 helpful votes
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October 12th, 2019

Using MyPoints is a bit of a no-brainer - earning points that I can redeem for gift cards for things I normally do online anyway! Here are the "buts" though -1) point opportunities have decreased (I still get lots of emails, but get points much less often for reading them.). 2) Sometimes I spend an inordinate amount of time on a survey I think I've completed, only to be told, nope don't need you. That is very frustrating.

Thumbnail of user paulw668
Missouri
1 review
0 helpful votes
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October 9th, 2019

There is a focus on surveys and they are terrible. Repeatedly asking the same questions (I should be able to configure my birthday, sex, etc. and all surveys pull that information). I get to the last question and get disqualified (that should never happen). Answer a questions correctly and get disqualified (click 42; that should never happen). This list can go on. They focusing more and more on these surveys even though the user experience is terrible. Contact customer support about it and all you get told is that they do not manage the surveys. Well maybe they should choose better partners, or use their size to make positive changes in this area.

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