NAPA Auto Parts

Absolutely horrible horrible customer service I purchased some stuff use my debit card not needing half of what I purchased brought it back to the Waipahu Hawaii store and was told that they could not give me cash back had to go back on the card my argument is it's a debit card you already got your money now I'm inconvenience by having to go home get the card go back there's a solid hour and 15 minutes out of my day gone because of this guess you guys just lost a customer will never deal with O'Reilly's again

I ordered on line cause they gave me a 20% discount and promised it would be here 3 to 5 business days. Had a guy putting In brakes and rotors for me so I needed them. Ordered up after 5 business days and an extra day I called they hadn't even shipped and wouldn't over night cause I didn't pay for it. Was told go instore buy what I need and when they get there a week later I can return to a store near me. Wasn't true couldn't return to a store if purchased online. Then they said to ship all back and they would refund my money within 2 to 3 days of ups picking it up. It's been 7 days now and called them they said parts are sitting in ware house but no one has opened it yet and when someone does we will have refund within 3 to 5 days ill never buy from them on line or in store don't know hiw they stay in buisness.

We had a transfer inspection completed and was quoted $3000. After declining service went to a second reputable service center the vehicle was passed with no repairs needed.

I was given a specific day my parts would show up only to find out NAPA lied. I was told they now won't be here when needed. Rather than expediting them, I'm going to have to send them back when they eventually show up. DO NOT BUY FROM NAPA. UNRELIABLE!

I had to go back 2 times for correct parts & still not right!? Your mistake costed me time/$$$ & you were unwilling to make it right!? I promise I will NEVER go back!

Women appears to let me out at junction, to then zoom forward, beep at me, middle finger up. St Austell area.

Two bad rebuilt master cylinders not my fault. I was treated poorly by the clerk Brent at store zip *******. Bad enought not to never return after 13 years! BEWARE! I have the proof!

NAPA is terrible. Return policy is only 30 days. If you work on vehicles in your leisure time, this is probably not where you want to get parts. I was doing front end work on an old 4runner -upper and lower ball joints, tie rods, and brakes along with some other miscellaneous stuff. I bought calipers, rotors, and pads from NAPA online because they had a deal going on knowing that I wouldn't be able to get to the actual brakes for several months as they were the last thing I'd be putting back together. When I finally got to that point I opened the box to realize I had the wrong pads. None of the local stores would let me exchange them because "they are privately owned and it takes forever for them to get refunded from corporate". When I tried a return online they cited the 30-day policy even though they are the ones who made the mistake. I am out $45 for the pads but I could have gotten the parts elsewhere for $20 more even with the sale NAPA had at the time. So I went with NAPA trying to save $20 and in the end it cost me about $25 extra. Now I have brake pads laying around that I have no idea what to do with. 2 stars removed because they refused to fix their mistake and another removed because their corporate setup is so difficult I couldn't take care of it locally. I left 2 stars because I share some blame by not verifying part #s when they came in and the lady I talked to on the phone was nice. Still, this all could have been avoided if they just sent the right part to begin with.

I received an email that said NAPA oil was 50% off with code NAPAREWARDS if bought online and picked up in store. I put four of the 5 quart jugs in my cart and the code didnt work. I called the local store and they wouldn't help and NAPA online didnt return my emails or calls. The local store said they ended the promotion early. Really?

I'm a big fan of Napa I always buy parts from Napa for the last 10+ years but every time I come to Decatur and desert inn location here in Vegas this guy name David he's very bad at costumer service if you come back with a warranty or an return he doesn't want to do it for you he always mad and talk bad at you hate this place now Napa owner should fire this guy.

When to Napa to buy a jump starter I saw it online
And I ask for that thing they don't know if they have it
I look n I find it myself
Them I want to buy it and I ask for the warranty they say 1 year, but not 30 days or 90 days money back they say warranty mean bring the jump starter they sent it to don't know to fix it and wait for that so and the meantime is like a month to wait to get your device back. NO MONEY BACK from DAY 1 if you open it you own it. Don't buy in this store or any napa. Use another one you can get all the benefits thanks.

I had to order a replacement alternator for the 2007 Dodge Caravan and when I priced it online NAPA wanted 3 times the price for a rebuilt Bosch alternator plus a core charge as well as sales tax, Rock Auto did not charge me for a core and did not charge me sales tax so I went with buying it from Rock Auto.

I purchased a fuel pump a few years ago with a lifetime warranty it went out I took it back and they changed brands and would no longer make good on warranty

I purchased a dash cover from this company and the company that they represented was – designs. I don't care who the company was. The product that I purchased which was a – cover was ridiculously poor quality. I could have bought a piece of material from the Dollar tree and gotten a better quality material. It is on me because I did not read correctly their return policy and it seems that for $55 I purchased $0.50 worth of material and the material had cut outs for the vents and the speakers which made it even more flimsy than what it was. I spoke to not only NAPA but I spoke to dash designs and basically they charge a 20% restocking fee no matter how unhappy you are with the product and they charge or rather they do not pay for shipping. So out of 55 I might realize 35 back in moneys once I get this done. And getting this done is a whole other issue. I called a week ago to get a return authorization and I still have not gotten it. I still have not gotten any instructions. I've not only called NAPA but I also called dash designs and was reassured that I would be getting the instructions. For goodness sake, what does it take to get an email instruction on how to return an item because they will not let you return it at all until you get those instructions so they are holding my money and they're going to get money that really shouldn't belong to them because of the quality of their items. Be very careful from ordering from either one of these entities, they are definitely not customer oriented and they are definitely not quality oriented.

NO HONEST APOPKA, FL STORE
# *******
GLENN JOINER & SON INC.
250 E. 3rd St.
Apopka, FL *******
Ph. *******222

Paint dept.:
I do not recommend buying paintings
They do not guarantee the same color
NO Returns
They steal your MONEY
I WILL NEVER BUY IN THIS STORE
BBB SHOULD CLOSE THE STORE...