NAPA Auto Parts

Ordered on-line, parts were in stock so I waited for the ready to pick up notice. 5 hours later I decided to call, I was asked by sales person if I got a notification e-mail. (Why would I call if I got notified) so I said no I haven't. Sales person said then it wasn't ready and I would be notified when it was. I explained how it was taking a long time and he said that maybe she was waiting on delivery. So I told him to cancel order. Then he asked what was the order # and I told him. He said he had them in stock and I could come and pick up. Jumped in car, drove down to store not a single customer in store except me while there were at least 4 people working. The salesman was very nice and apologetic claimed he did not know why she did not pull it sooner, then thanked me for my business as I left with my parts, whole day lost to incompetency.

Ordered a gas can, Napa sends car Mirror. I return car mirror and get the run around trying to get my money back. Get excuses like the system is down, try again tomorrow or we'll process which they don't. It is a scheme to keep your money. DO NOT ORDER FROM NAPA

Order parts for our Freight Liner truck. Gave the VIN#, year and model of the truck.

Sent the wrong Alt, oil filter, they sent 4 DIFFERENT SHOCKS, none of them are right. Never got the oil.

Was told we could take it to local restore for return. CAN'T. Was told to return them UPS, we did, 3 weeks later they shipped them back saying not returnable.

Local Napa store got it 100% right and truck is all happy and serviced. ONLINE IS 100% sham!

I placed an online order. When I called to see if it was ready they couldn't find my order. When I placed the order I was given a rebate code. No one in the store knows who to put an offer code in the system. Wanted me to wait for the manager. Smh. I will never come back again

My 3 experiences this year with Napa have been a 100% disaster. First, I don't look like the mechanic type. I don't know if that's the reason but I swear every time I step into a Napa they look at me like I don't belong there. 4 to 5 people behind the counter yet NO ONE will help me. They are sure to do their stocking/computer work or take a phone call and make you wait until you are last. Not a good business model for a customer who took the time to drive there. Second, most are independently owned, and will NOT take a return from any other NAPA. Total pain in the rear when you happen to be far from home and get a part which you later don't need. Once I even had an unused $4 banjo bolt with receipt from 3 days earlier, and they refused to take it back because they were an independent store. Next time I will stick with Autozone, O'Reilly, or Advanced Auto, all which have lower prices anyway. Advanced Auto will even deliver small orders for free to my house. See you in the history books NAPA!

I had recently ordered two brake calipers from the online store for pickup at my nearest location; what was sent was two "core" returns (pics). The store I picked them up from won't take them back and Napa doesn't seem to want to forward my case (5+days now). Not only that but I had to purchase two working calipers, and took my used ones back for my "core" deposit and only received $50 on the $80+ "core" deposit! What a load of bull! NAPA CAN GUARANTEE I NEVER SHOP WITH YOU AGAIN!

Bought expensive battery dead after few days. They done take it back if you dont have the actual receipt. Credit card proof doesnt work. Suggest autouzone or alike w fantastic responsible return policy

NAPA recently bought two of our local family owned auto parts stores. Which have been operating since 1958. NAPA is horrible at getting parts to customers. I'll be taking my business elsewhere.

You should be very proud of your committed work force at this location from Michele who is phenomenal at getting the parts correct Blame, Harry, Karen and the driver's who immediately gets me the parts to me as I need them.

If I could give this company a zero I would. I am a longtime auto enthusiast and this company used to be known for being decent. You may even be able to find a franchise where you can get good help, but the company itself is terrible. I was forced to buy some break calipers that were available online only, out of two both were not disappointing. One of the calipers had the hardware attached and someone had obviously used a power tool to do so and the rubber gaskets were blown out of it and the bolt had been tightened down so far that it was past the threads. After a half an hour of prying that part was made usable. The second caliper was installed but was faulty and would not compress. I tried to take it to the store for a return and a reorder, they don't handle online orders in the store at all if it is a napa franchise. I was given an assistance number at the store which I called and they said they needed a picture of the caliper, and despite it looking just like any other caliper I obliged. I didn't hear back so I called, no progress. Then they called and asked how I knew that the part did not operate. Despite me physically seeing it not compress and then getting a second opinion from a mobile mechanic they said they would now need a letter from the mechanic for the return. A hundred and twenty dollar an hour mechanic that makes house calls (brake issue) doesn't write letters for free. I am out the time on the first part, the installation, the mechanic call, the drive to the store, numerous emails and phone calls, waiting on the part initially, and now they would like me to pay more in time and money to send them a note for a purchase that is less than thirty days old on a part that is even supposed to be covered by a warranty. These are crooks plain and simple with no quality control.

Good afternoon, I placed an order for 2 products and they never arrived and ups sends me a notification saying that it was delivered yesterday at 10:12 am at the front door but it was not like that I checked immediately and it never happened I checked the cameras and nobody passed over there; I tried to make the claim with ups and they told me that I should make the claim to you NAPA, I sent them an email yesterday and they told me to call a phone number that does not work *******272 is offline, I feel frustrated because I need the urgent tool and my purchase was lost and nobody gives me any answer, it seems to me a total mockery

Well all the good things you might have heard is a lie. This company is a waste of time. They only pay the people that don't know how the job works, especially there ceo!

I'm lucky. NAPA has real professionals on site for both parts and service.
I like to work on my own cars but send my wife's car to NAPA for most work. In Los Alamos NM there are a few good part stores with competitive prices, NAPA is often the most competitive. There are also several garages that do work, and NAPA is the one I trust most. When I work on my own cars I can trust NAPA to get me the right parts, do some of the work, like remove the outer bearings on my '64 Corvette rear spindles and when they service my wife's car to do the work right and never over charge. Very lucky to have NAPA in my town.

Very helpful and patient employees. They answer questions and they take their time with you.

Great prices and the parts are a perfect fit!

Well Done!

Oh no! Your car has broken down and you need a part shipped out to you ASAP. Without this part, you won't be able to get your grandma to her doctor appointments and she'll die! Well guess what, she's as good as dead. I ordered tire cleaner, not some specialty part or something so rare that only Indiana Jones can find it, tire cleaner. Been more than 2 weeks now, when my order was supposedly estimated to be delivered on May 3rd. May 13th and I'll I've got is a bad taste in my mouth, probably worst than what I would taste if I drank the tire cleaner. I can assure you, this is NOT the company you want to buy anything from. No communication with delays, you need to reach out to them to say "Hey, you didn't ship my stuff yet." Then, like they did me, they will respond to your message in a timely fashion and say "oh yeah, we are shipping that out now." Then 5 days later you still don't have proof of shipping and their site says nothing has shipped. Don't waste your time here. Don't give them your money. Stay away. Save Grandma and go literally anywhere else.