OneStopPlus

I ordered a dress for my son's wedding on 3/19/12. Got a postcard telling me that it would be delayed until 4/20/12. He gets married on 4/27/12. Do I take a chance that they may actually send it? I tried their online chatting but could get absolutely NO information about it. Why bother with a "Chat" if you can't tell the customer anything? I was told I would not be charged until they ship. Waiting to see if that has happened...

This site has a LOT of cool stuff... but they are often out of sizes. I have put requests in for things when they come back into stock, but so far that has never happened. The few items I have purchased there were quite nice, even if the shipping is a bit steep. I recommend this site to woman who are plus size but don't want to wear potato sacks. Also, I have noticed that if you give an item a negative review, they do not publish it... so everything is skewed to their benefit, so I think it is good to be aware of this.

They often advertise clothing for sale that is not actually available. Their projections of dates of availability of back-ordered items are greatly understated (by 1-2 months). It is common for back-ordered items to eventually become completely unavailable. Once items are in stock, shipping takes 2 weeks at best. They state they will bill you "When the item ships", although arrival login at the shipping facility is a week to 10 days after the posted ship date. (the date your are billed). Shipping time after it arrives at the shipping facility will take weeks.

Used to love shopping the site and the addition of the other brands made the selection much better. Now I think they should reconsider their marketing, merchandising and executive team. Running sales advertising up to 70% off, then raising normal prices 50-70% is not a sale. You may be able to fool some of the people, but those of us who have spent years in retail management, especially at the corporate level know the ploy. You are no longer a value retailer. I believe you would do much better offering everyday competitive pricing instead of trying to trick consumers. Shipping has also slipped and returns are not easy. Terrible shipping information makes it difficult to track orders.

OneStopPlus absorbed Woman Within and Roamans and some other companies. On the OneStopPlus website it indicates that if you are part of the Shoppers Club, shipping is $2.99. This is NOT true. Shipping is now $3.99 (who knew? Not me!) but when I was checking out, the shopping bag shows $5.99 shipping. Apparently, you have to check out, give them your order and THEN if they have incorrectly charged you, you have to call and ask for a correction. I reached out, asked for shipping to be corrected before I place the order they said "that's not going to happen, so sorry". After 20 years plus as a customer and a Shoppers Club member for many years, I think I am done and suggest that you shop carefully because of the poor attitude and dishonesty. Recommend Kohls, Macy's, Target, Torrid, and there are many others who have honest sales and websites with very nice close for larger women.

I have stopped buying from OneStopPlus because they refuse to use plus size models. Shoppers can not get a proper image of how the clothing looks because plus size clothing looks totally different on a slender model compared to a plus size model. Several time I have purchase clothing from them that looks great in the picture but when it arrives and I try it on it looks it terrible because I couldn't get a clear and proper view on a plus size model. No more business from me.

I have ordered clothes from here before. Some have been good, some are so cheap they break/fall apart within a month. The worst I had was a bathing suit that bled the dye all over me and anything it touched. I have written 2 reviews about the bathing suit and neither have been published. They will not take it back since it's been over 90 days (I bought it months before my vacation). Also, their customer service has not responded to any emails. I have spent hundreds of dollars at this site but will NEVER use them again.