OnTrac

Purchased a high-value product from Best Buy who leveraged OnTrac to do its deliveries. I waited all day at home and no one came. In the evening, it was updated that the package was delivered in the afternoon. NO ONE RANG THE DOOR BELL.

Seems like a very common issue with this company (you can google all the theft and failed deliveries posted by others).

Surprised Best Buy would leverage this company.

Reached out to Customer Service and was told they "couldn't track the package, reach out to the vendor... goodbye." Awful service. Im sure they must get a lot of these so have become numb to the issues ongoing in their company and responses are poor.

They are used by Walmart. They are the worst delivery service in the U.S.
They said they delivered my package, no where to be found. I had front door open all day, and no porch pirates. If you see that they are the delivery company for your item, request a refund immediately.

I usually do not write reviews unless I'm truly not satisfied but needed to for this company. I ordered clothing from Prettylittlething. Never received them. Do you know why? Because this God forsaken delivery company either stole my package or delivered it to the wrong house. Says it delivered to my front door at 9:31pm. I was sitting by my front door at that time and never heard a ring camera alert. I tried calling the company and they don't have a phone number set up. Only an email which says in 48 hours someone will contact me. I'm not going to buy from PLT again since they are using this company. I was smart and ordered items ahead of time for my event so I'm not stressing too bad but still now I have to alert my credit card company and PLT about this mess. Whoever stole my package just know God sees everything! If I could give -1000 stars I would!

Absolutely the worst delivery company ever. My package was out for delivery at 11:30am. They "attempted" to deliver at 10:20 pm but didn't because of security concerns. Why would you try and deliver that late in the first place. Ridiculous! They don't even deserve 1 star

I have never had a delivery that went well with this company. If some of these stores that I shop with didn't use them, I would not go near them for a fee! Absolutely no care in the world for customers, no response when you reach out, tracking info is never true, I am just lost for words and wonder how these businesses still continue to use them inspite of all these complaints? I never thought the day would come when I'd want to give 5 stars for excellently horrible service! OnTrac/ LaserShip definitely take the lead on ineptitude, incompetence, inefficiency, and an alarming lack of integrity! If you are a business owner and you are reading this, please do not disrespect your customers by using this company. I know OnTrac staff or owners would never respond or own their errors and we are way past interested in that anyway, as there's absolutely no really there is no defense for their performance (or lack of it!)

OnTrac is horrible. I've had delivery issues for months and no one has been able to help - after countless calls and escalations. Now the "supervisor" who was supposed to help won't call back. The delivery people leave packages near the road where they can easily be stolen - despite very clear instructions on our account to leave packages at the house. Packages are left in the rain without any protection. Delivery notices come 2 hours after delivery. I now only order from retailers who do NOT ship via OnTrac. They are pathetic.

How is this place even legal? They have kept every package of mine that went through their Georgetown Texas warehouse. They scan it and hold it for weeks. Then after enough complaining they say it's lost and to get compensated by the shipper. If they have zero repercussions why wouldn't they keep stealing packages?

Review would never use a company that has no one to talk with extremely frustrating all day it had todays date 2/13 and now gone no more date no info from tracking all day yesterday and today date on its way in transit what a joke Ups or mail I would of had hours ago!Now 6pm nothing hope your invisible CEO reads reviews not a good way to keep customers!and no people to ask questions accept sousy recording with 2 options!

We have had MULTIPLE issues with this company. They are used to deliver critical medical supplies for my disabled daughter so their issues have not only been frustrating but medically dangerous as well. This last time has been the worst. They lost 2 different deliveries of medical supplies. The supplies were supposed to come quickly but instead after over a week, we found out that they had lost the packages, had no idea where they'd delivered them, and had no ability to track them at all.

The packages were not stolen off our porch. Because of Covid, we are always at home. We also live on a little, dead end lane in the country with no thru traffic. We also have a small dog who notifies us whenever someone comes in the drive. No one came. No one delivered any packages.

When a company is responsible for delivering critical medical supplies, they sure as heck need to do a better job than Ontrac does.

I ordered a cooler from Walmart that was shipped via OnTrac. It was marked arrived at the facility near me but the delivery was delayed twice. I called customer service to see if I could just pick it up, they put in the request but 2 days later they were still trying to locate it. It was eventually marked lost & Walmart has processed a replacement order, hopefully not using OnTrac. I wouldn't be surprised if there's an inside situation of theft & resale going on with all of these "lost" claims.

1 star is too deserving for this review. This company lost my package because they said they "needed more info about my address" some thing I never had to do ever (I live in a normal neighborhood in a normal house) when I reached out for assistance - serval times over serval days. The "live" agents send you nothing but scripted prompts. When they transferred my issue to claims I was told I'd get a call back in two hours on a Friday. Today is Wednesday and I still haven't received a call back. And Goodluck getting a person on the phone - it's all automated! Scam scam scam.

I ordered my adizero cleats 2 days ago and they arrived 3 hours ago, i picked the free shipping which would make my cleats arrive next thursday, but they arrived already. The shipping and scanning was so quick adidas has yet to update their tracking site. 5/5 stars for sure

I was super excited for my shein package but it did not arrive to the right address, i can't even contact a live agent because it goes straight to a prerecorded voicemail or a bot to text. I don't think my package will be retrieved in this economy because people STEAL knowing its not theirs, and shein cannot send a full replacement since half of it is sold out and will never come back in stock due to black friday. If you can't type the address right on the GPS why bother becoming a driver? The idiocy is beyond me.

This is the 2nd time I had an expensive item marked as delivered but never actually delivered. They always claim that the driver was indicated to be at my address yet they never set foot on your property. Will do NOTHING but tell you to discuss it with the company. This is literally costing people hundreds of dollars and stress from stolen/vanished packages. It's incredible that companies STILL choose to deliver with this company