OnTracReviews 1,479

Texted with a "representative" and also emailed customer service a week ago. No response, no package.

Miss delivered my package and could not care less. They frequently have blown off my phone calls, ignored my complaints and over 2 weeks later continue to send me to different locations to look for my package that is not there. On top of that they refuse to update the shipping website reporting that my package is lost and not delivered making it complex with my seller and so I am the only one who loses out here. AWFUL COMPANY. DO NOT TRUST!

I bought a pair of slides from a company and was being shipped by Ontrac. At the time I didn't know that Ontrac has been shown as a bad and untrustworthy delivery service. So when my package arrived it was put on top of a mailbox in plain sight and could be stolen. And it was also delivered to the wrong address causing me having to pay another fee to receive my package. When ordering something please contact the company your buying from and ask what delivery company they are shipping with. And never accept Ontrac. USPS, DHL, FedEx are currently good places to be shipped by. Overall just don't trust Ontrac they said that they will do a 2 day investigation but clearly they didn't do anything they just say that so you don't ask again.

So many times it's been marked as delivered, only for no package! Or! Better yet! Delivery attempted, even though that's a bold-faced lie because I waited outside from morning until the time I got the message. If a business is shipping with contract (Bestbuy, Target, Macy's etc.) try your bet somewhere else.

I receive medical supplies monthly. They always ship with Ontrac.
I am forced to call Ontrac every single month regarding their delivery practices. They deliver to various places including the side of the road, sidewalk, thrown in a parking lot, shall I go on. The supplier has to keep replacing my orders. Each time I call I remind them I provided detailed delivery instructions. Their vehicles are VERY dirty and the delivery people look homeless.

They are staying in business because HD employs them for shipping. Not once I had a decent delivery from HD by them. Items lost, left on the ground. Is it so difficult to put a small package inside the mailbox and not leave it on the ground? I will have to reconsider shopping online at HD.

Nordstrom order shipped to an office building. Should be secure and easy, right? Well, the courier for On Trac left the package by the elevators. Apparently walking 10 yards to the ACTUAL suite was too difficult and onerous. Once again, Nordstrom falls short due to their reliance on crap third-party contractors for delivery. I predict the popularity of online shopping will begin to taper off as consumers realize the companies they order from are making so much money that they can write off all of these failed / stolen / ahem, misappropriated packages as losses and still remain profitable.

Every time this company is used to ship an Item to my home it arrives late. The site says they are delivering it on a certain day but not what time. I've waited all day several times with them (9am To 9pm) only to have them not show up. I have waited three different days for one of the packages they delivered but when it showed up the item was damaged, and I was forced to refuse the delivery. The second time I waited to days only to find out two days later the second delivery was also damaged meaning I had to return it to the seller. The poor seller was forced to ship three times before I received an item that was not damaged. Walmart should not use this company any longer because like many other people I have finally had enough of this horrible service. I will be purchasing my large items from other sources from now on.

My review is just saying the same thing as others. I ordered a Tv online at Best Buy. I was told different delivery days. No estimated time just stated At End of Day (what does that mean?) It then showed that it was Out For Delivery on Wednesday, which they never showed up. It showed the same Out For Delivery on Thursday no go, so later that day I chatted with Best Buy told them the situation and was told that the driver report the Tv lost lol, go figure. Scam Alert big time. They gave me an option to have the Tv delivered through another carrier some 6 days later or I could pick it up that same day. So we will be driving some 2 hrs to pick it up because I don't trust the shipping process. Why Best Buy still uses them makes me wonder. May find out at some point just how much of a Scam this really is.

I ordered electric scooters from Walmart.com. Ontrac says they were delivered, but they were not. Stolen obviously. The tracking info mysteriously changed to "delivered yesterday" after I waited all day for my order to show up today.

They are the worst company ever. They lie and they just don't care. They should be shut down. All these high end companies can do better. They steal your stuff and say it's delivered and do nothing about it and they know it's happening and continue to allow it. Have your delivery people take pictures if it's actually being delivered. I have proof of nobody delivering anything at the time and place they say it was delivered and they still did nothing. That shows how much class they have. They CEO should be ashamed.

They left my package in the middle of the road no where close to my house didn't even try to put it near the mail box. Someone else had to bring it to me.

Apparently, Honey Baked Ham Company of California utilizes OnTrac to deliver their packages. According to OnTrac's tracking system, my package was supposedly out for delivery on November 21st and was supposed to be delivered by the end of the day on November 21st. As of 8:00 PM on November 23rd, my package has NOT been delivered. OnTrac ABSOLUTELY FAILED to deliver my package from the HoneyBaked Ham Company of California! OnTrac delivery/tracking estimates are wildly inaccurate and incorrect. Absolutely UNACCEPTABLE! OnTrac must go out of business

Once I learn a vendor uses On Trac, I won't buy from them again! I get a lot of shipments and some of the companies I buy from use On Trac because they are CHEAP. The problem is that they are also liars, are understaffed, and have horrible customer service. It would not be a problem if they told you prior to your order that it would take 5-7 days longer than other shipping companies so you could plan accordingly. However, you have no idea they are going to be the shipping company used and they promise that it will arrive on a certain day every time you make a purchase then you are notified of "shipping delays". When you try to contact anyone to get an estimated date of delivery, it is very hard to do so. If you actually do get a live person, they will lie about the delivery day OR they have also on occasion when I call them out on this, even offered that I can pick things up at their warehouse, in my city, instead of waiting for another 2-4 days for my delivery.

Three for three. This company is without question the worst company to deal with. Tracking information useless. Said product be last Thursday till this Saturday morning. Used the SMS messaging...sent my text at 10:53 got a response at 12:40...with a message that says I must have stepped away...like I have nothing better to do? Like I said three for three...and my buddy owns a shipping company...he confirmed that this company is without question the worst...leaving packages by dumpster or delivering to wrong address...a delivery company delivers to wrong address...a delivery company!

In my neighborhood it is well known that OnTrac is terrible. As of right now I am going through trying to get reimbursed for a package from Home Depot that they lost. The status is shown as "delivered", with the note "behind gate". To which I ask, "whose gate?". It sure wasn't mine.

Package shows as delivered BS never received my package this is not the first time this has happened to me. This delivery service sucks no communication what so ever, no update that package is out for delivery.