OnTrac

I've had nothing but nightmares when it comes to OnTrac. They are the absolute worst and Its beyond me how they are still in business. Every time I make a purchase and I find out that OnTrac will be handling my package I get nervous. Just last week they failed to deliver a package and I've noticed a trend, they mark the deliveries as delivered and the packages never arrived. I was outside doing my lawn when I received the "DELIVERED" notification and there was no sign of vans or trucks in the area. I've had bad experiences with them about 3 times this last year.

Avoid this company if you can help it. Sure; the package arrived, but I got into contact with customer service at least 5 separate times and they seemed to just tell me something i wanted to hear? I would ask them where my package is because the shipment updates on the websites said: "held at facility" for over a week. They would always say "just wait one business day." One business day would pass, no update. Then I reached out to customer service again and asked what is going on. Someone finally told me that On Trac was too busy and they were having slow shipments. I don't even know if that was accurate because other customer service reps told me that I wouldn't have to wait more than one business day? Absolutely a tragic business, seemingly no communication from the mysterious warehouse. I even asked the reps if I could just go to the warehouse and pick it up myself, since it was in my city for over a week! They said NO! What? Why not? So weird.

Second time they say they delivered my package and they never did. I think they are scammers stealing peoples packages. My ring camera does not show any delivery being made on the day they say they did.

I have had an order from Walmart where they are the delivery company and they have taken 14 days and still no package. Amazon is using them and they still haven't delivered my package 3 weeks. I have ask both Walmart and Amazon to please do not use them. They are saying they did deliver on my Amazon and I have camera's 2 in front a Ring doorbell that alerts me that someone is at my door and I can see them and I also have two at my back door no one was there either.

The person in the phone manager system provides you options of using their call back system if not the tone of the voice then changes and has a tone that the person is annoyed that you are choosing to remain on the line for the next available agent. Bad PR in my opinion.

Drivers have left packages on top of mailboxes, which are not near the houses. Seems like a very safe/secure system. Today, the driver came up to the house and I saw him throw the package from the bottom of the driveway at the garage door. The package contained glass, good thing the shipper packed the box well. If there is a choice... DO NOT USE ON TRAC!

They delivered my package to an unknown address yesterday and I called within the 20 minutes that it said it was supposedly delivered to my house. They paged the driver numerous times and the driver never went to get it. I've called them 3x trying to see where my package is but they can't disclose where he dropped it off! Since the driver won't get my package they told me I have to call the shipper and get a new package! So the shipper has to pay for the drivers mistake? All because he didn't double check the address?! The company I bought it from should not be responsible what so ever! It's been 30 hours since the "delivery" and no package still. Hopefully whoever has it is enjoying it because obviously they are keeping it by this time. It's been 4 days now and they still have not reached out to me like they said they would and I still do not have my package.

My fantastics order was being shipped through them. I live in a townhome community that's not gated whatsoever. Never had 1 problem getting a package. Amazon delivers same day here. They sent me a message saying that it was unable to deliver my package. I inquired about it and they told me that they ran into problems delivering because they needed a code to get in the gate. We do not have a gate and i told them that. They told me that they will relay the message to the carrier for another attempt. Failed again. After the failed i pleaded to go pick up the package because it was a Christmas gift. They said they don't allow that and they are sorry for my experience and to have a good day. No fixing anything. Never delivered the package. Fanatics has stated that they have had these issues with this carrier frequently now.

They delivered 8 packages to me over the last month or 2 and I only ever received 1 package the rest they delivered to empty building and stuff in my area, always have 2 drive around and look for them, bad thing is the road I live on is a 1/4 mile long and I'm the only house on it

I can't even get my package delivered. Ontrac keeps making excuses. I wish the store would tell me they use Ontrac because I'd never order anything from them again. In the past I've had them just hand the package to a random person driving down my road. Left one somewhere I don't even know where. The people took it to the post office and they gave it to me. On another occasion they thought it under my sons truck. On another occasion the threw it on the road. On another occasion they gave it to my neighbor and said they left it in the front office. No office here just my house.

Is this a joke? If I could give -******* stars I would. They delivered my package worth over $350 to the wrong house and had it signed by someone else. Gave me a runaround for days and then finally said they aren't able to get it back. The absolute WORST customer service I have ever experienced. This company is an absolute JOKE. I can't believe they have any business with vendors at all because they are legitimately terrible. How irresponsible and subpar can one company get?

Of many On Trac unfortunately that I had to have because retailers don't tell the customer in advance, above all was the worst. Chewey, dog prescription for my dogs critical medicine was delivered and left out in the Arizona sun to boil. Even specific instructions were left to place by front door, about 3 steps in.The delivery person ignored instructions, and Chewey had to replace very expensive medicine. Number 2: again instructions were ignored and expensive wet dog food, left out in boiling sun to go bad. Could, would not use, and it was replaced. Multiple complaints are ignored and they still come to my door. I now have a delivery from Walmart, that will be probably left out in 118 degree sun to rot. Hopefully the driver can read instructions and will leave by front door. From this time forward, before I buy, I will ask what carrier they use, and if OnTrac, I will not purchase. I have had too many problems with this company, but none with other carriers.

If I could give this company -15 stars I would! For starters they claimed that they tried to deliver my package on the 13th of Oct! Never got it! They claimed that they needed an access code for my gate(I don't have a gate). I've tried to contact them numerous amount of times, with no luck. Finally, after 7 days I get in contact with multiple reps, that kept telling me they needed a code for the gate. THERE IS NO GATE! It is currently Oct 21 and still no package! I've emailed them a numerous amount of times with the same response. Saying sorry for your inconvenience. Finally someone calls me after I made such a fuss and they told me my package is lost. Horrible horrible horrible company.

Every time I see that a package was shipped via on trac I dread it. Their packages are repeatedly late, dont arrive by the promised date and delayed. I dont know why this is an issue year round. When I ship I never choose this company. BAD SERVICE

Says package was delivered to my front door. Package was NOT delivered to my address. I contacted ostracized, sent them pictures of my home and huge 3'x3' white sign at the side of the street with my address on it.

Their response was..."if you haven't found your package within 2 days contact the seller". What kind of company can survive with this type of service?

I have had multiple bad experiences with OnTrac in different locations. Two weeks ago, during a downpour, they left a package on my small front deck in the one exposed area when they could have placed iit two feet to the right under an eave. Ten minutes ago, I watched a driver literally throw a box into my neighbor's garage instead of bending down. Contrast that to an Amazon driver who pulls up to my house, smiles, pets my dog and hands me my package.

The driver backed into my mailbox and got out of the car to look at the damage she did and got back into her car and left...with my dad in the driveway watching. I filed a claim that was denied after speaking to the driver, who lied! Know I'm stuck buying and replacing my mailbox and stand! What a horrible company!

I had a rather large delivery through Amazon, and they used OnTrac for delivery. We never received the item, and it was noted that the item was delivered to a NEIGHBOR! (This was to be delivered to a church.) I know for a fact that we did not sign for it. Seriously, who delivers something to a neighbor? OnTrac is taking no responsibility for it. Steer clear of this absolutely horrible delivery company. I will be avoiding them at all costs.