OnTrac

Nordstrom order shipped to an office building. Should be secure and easy, right? Well, the courier for On Trac left the package by the elevators. Apparently walking 10 yards to the ACTUAL suite was too difficult and onerous. Once again, Nordstrom falls short due to their reliance on crap third-party contractors for delivery. I predict the popularity of online shopping will begin to taper off as consumers realize the companies they order from are making so much money that they can write off all of these failed / stolen / ahem, misappropriated packages as losses and still remain profitable.

They've had my package for 4 days and I still haven't received it! They don't have a live person you can speak with. There texting option is ridicules at best. How the heck do they stay in business? Who would want to use them? They really do suck at delivering. Who owns them? Bozo? Their CEO must be a complete moron.

This is by far the WORST carrier to ever use for delivering shipments. Never you use them. They keep on lying that they attempted delivering and no one was home even when I was sitting in front of my house the whole day waiting for them. I was sitting on the steps and received a message that they attempted to deliver but the front door needed an access code. These criminals should be behind bars. How I wish -5 stars was an option.

When I see ontrac has been assigned to deliver my order I know I'm not seeing it. Out of 10 packages, 8 never arrived. They generally mark delivered by dont. Idk what they're doing with them. I mean that large amount of lost packages makes you think something shady is going on. I also have a security camera so I can guarantee they did not come.

What are the odds of a company losing (or stealing) the same package TWICE?!? Well OnTrac managed to do that. Don't bother reaching out to their customer service. They don't even attemp to address the issue. As you can see below, they won't even admit they have lost (or stolen) the package. They just change the delivery date every day hoping no one will notice. The package has been re-sent and now they are claiming they haven't received it for shipping for 6 days now. So now they have lost (stolen) two of the very same package.

Pretty sure they are just in business to steal. They "lost" 2 packages in 10 days. They said one was left at my front door but to get to my front door you have to open a locked gate, walk about 300 yards with 6 large dogs that will eat your legs off. When I explained that to the corporate office she said if you have a problem take it up with the police and the company that I purchased from. They have no responsibility or accountability to replace ir pay. Great racket. Next package the company i irdered from finally just gave me my money back because it keeps saying delay delivery tomorrow. For 2 weeks.
I don't understand why they are still in business. Shameful. 1 star is 2 stars too much.

If I could give ZERO STARS I WOULD! Any package that I have had delivered by OnTrac has either been left in the middle of my muddy driveway, in the middle of my yard or somewhere random where I have to go searching for it. They show up at 10-11 pm and wake up my kids from making my dogs bark. This service is absolutely garbage and needs to be put out of business! What kind of awful people can have so much disrespect for other peoples things? Absolutely ridiculous.
They say on the website how they handle with care and all this, then do the opposite. I'd say that's false advertising and a LAWSUIT waiting to happen! Get it together OnTrac!

Twice my shipments have arrived several days past the target dates. Their tracking system is rarely updated, 1st sign they don't care about quality of service. Their handling of your package on arrival sits for over 30 hours less than 10 miles from your house, and they post shipment delayed, 2nd failure for any company that wants to provide a shipping service. These folks are truly the worst-case excuse for a shipping company ever. Best pay a couple dollars more for a real shipping outfit.

I did a order from bath and body works and I just got a random refund today and come to find out it's because this trash a$$ service LIED and said customer refused package, that them sorry mfs never even delivered! I'm so freaking mad! Now I can't even get the same items because who ever lied saying I refuse the package sent it back and not my items were sold to another customer! Muther f'ers! And seeing how many people have bad experiences with them why are they still in business? I guess it's no need to file a complaint since they don't even get back to its customers! Hot garbage I tell you!

This service is terrible. The delivery person lied and said that our address was not accessible yet there was no attempt. Our one way circle has no gates, the addresses clearly marked, I was home waiting all day and no trucks came by. Our gate was open and patio fully accessible by anyone. Then, Walmart sent a survey and asked how our products and service was when there was none! Had to contact Walmart twice and now their help line says it will be delivered on Monday, Dec 9 but the OnTrac website says Dec 5. How screwed up can a delivery service be? If they couldn't make it, why lie about it early in the day. Just say it will be delayed a day like UPS and Fedex do. I realize it's a busy time of year.

First time I've ever even heard of this service but I would like to thank upper Marlboro because they went above and beyond to correct shipping address mistake (my fault) my daughter will be receiving her homecoming dress on time. Thank you to everyone who made this possible I pray God blesses everyone who was involved in putting a smile on my baby face.

I wish companies would stop using OnTrac to make their deliveries. This is the 3rd time my items were left in the open and ready for anyone to steal. OnTrac does not ring the door bell, knock or acknowledge they are at the door. Once they threw my package on the sidewalk and drove off. OnTrac is the worst delivery company to use.

This is the most unreliable delivery service. It astounds me that they are still in business. So many packages indicated they have been delivered to my front door. But never actually delivered. Makes me wonder what exactly ontrac is doing with all of this product. We as customers complain and plead with companies to stop using them but still they continue to be put in charge of our deliveries. No wonder amazon prime is taking over. At least if you order something from them, it shows up with none of the hassle. At least with some companies if we request a specific shipper they honor our requests (rei). Other (American eagle) not so much.

Pkg from J.C. Penney was to arrive 12/1. Got message late in day that needed more info to deliver. Within 3 minutes text back specific directions. Again on 12/3 got another message same problem! Chatted with online person, verified all info was correct and again gave directions. First time using, will be sure to ask companies of delivery company. Stated how dissatisfied I was and I will contact jc penny and my credit card company on 12/4 of this and ask for refund, if not here by noon on 12/4. Think I am sticking to Amazon! Bonnie Hunt

Ordered a ps5 from walmart. They chose ontrac which I hate and then it marked as delivered when they didn't deliver. I was standing outside when I got the notification and nobody had come. Sucks to see these types of businesses are being used by major brands.

What a scam company! My package said delivered and of course it was never delivered because I was in the house and we have ring cameras everywhere outside the house. Today one day after the fake delivery I noticed an ontrack truck on the street in front of my house. Driver didn't get out of the truck stayed there for two minutes and then left without delivering anything. To top it up they noted it delivered in main lobby/reception but mind you we live in an independent home with no lobby or reception. I literally don't know why reputable companies use this trash of a carrier. Horrible!