OnTracReviews 1,477

Driver pulled up. Got out of van went to the front of the van and just threw the package at my front door.

Pretty sure someone with this "company" stole my package and claimed they never received it from the shipper. Reached out to customer service with multiple emails and haven't heard anything back for months. Strongly considering contacting my legal representative if this is a constant with this company.
0/5*

Iv been following the app tracker, my pacage is coming fro. Over seas, on Monday my pacage arrives in my town and the app says out for delivery, it never arrives, app says that the store was closed on delivery attempt ( the store is open from 10:am to 10:pm) Tuesday the app says can't find address ( it is on a main road with a big sign on the stor front) Wednesday the app now says my pacage is in San Deago, CA ( I'm in Arizona) no real response from customer service can't reach anyone by phone just automated text messages that run in a loop. It's Thursday now and still no pacage!

They already delayed 4 days of my delivery, still I have not gotten my package yet. After reading the reviews I don't have any hope that I will get my package. Fortunately, I got my money refunded by the seller due to the long shipment delay issue. I honestly don't know why such bad postal service still exist.

Why every time I order something from Amazon when I see it's passed down to another carrier it is days late or never shows up. And some of these thugs that delivers for on trac looks like someone that has been a Trump follower or in prison. I have total surveillance 24/7 around my house and when they deliver they will not ring your doorbell, instead they will place the package so far from the front door and run. Someone please tell me why. I personally think they only hire crooks just so they don't have to pay them that much. Crooks out of prison will work for peanuts. Glad I was never one of those drug loosers. Amazon needs to get rid of these jail house criminals.

I just got off the phone with the rudest Supervisor (Jennifer) I have ever spoken with in my life. Jennifer kept cutting me off while I spoke, she was rude and would talk over me and sounded like she was reading a script. I don't know where this woman was trained or how she got and kept her job. My package was never delivered to my property. I have camera footage of the property and the street and it clearly shows that a driver never made it on my street the entire day. Ontrac is stating that there was "no missed delivery" on their end and that I need to file a police report in order to find out what happened to my package.

Prior to speaking to Jennifer (the worst supervisor in the world) I spoke to multiple people all telling me a different story and one of which, Shannon, was by far the rudest and ignorant individual I had ever spoken to. She basically called me a liar and called her coworkers liars.

I don't understand how this company is in business and I hope that they loose all their contracts.

I ordered a package that was shipped through OnTrack. The delivery driver did not follow instructions and left my package outside a closed business by the front door. The delivery location is on a very busy street in a busy neighborhood where there is lots of foot traffic. I had specific delivery instructions that the driver blatantly ignored. Who in their right mind would leave a package on the sidewalk at the city hub?! Completely dissatisfied and VERY angry!

WORST CUSTOMER SERVICE AND SERVICE! They lost my package on top of that they kept saying they came and never came! DO NOT USE ONTRAC! THEY NEED TO GO OUT OF BUISNESS AND LEAVE IT TO UPS AND FEDEX

They ALWAYS leave my package visible. I love on a busy street and they never attempt to hide my packages. Very disappointing and inconsiderate.

I had to cancel my favorite meal kit subscription because they continued to use OnTrac, even after they let me know a year and a half ago that they were aware there was a problem with OnTrac delivering their boxes. They assured me they were working on a solution, but never switched companies, and after OnTrac recently lost my 5th box from them, I had to cancel. After reaching out to OnTrac MULTIPLE times, I have never once heard back from them. Once, the driver "couldn't find" my apartment, so he left it at a random apartment of his choosing. I never saw that box, even after running around my complex trying to figure out where they left it. USELESS, WORTHLESS COMPANY!

I just don't get it. I have never seen or dealt with a logistics outfit that is so inept! Just a pure inability deliver a package boggles their mind! The only consolation and the only reason I gave one star because if I could have given a negative zero I would have but the customer service agents over the phone tend to be very understanding and willing to make sure that you get your package the next or the third time or maybe the fourth time they attempt to make the delivery. It is so frustrating and so disappointing when I make a purchase online and I see that Ontrac is the logistic company that has been chosen to "deliver" my package... again SMH...

My daughter had package delivered to her house in Los Angeles by Ontrac, gets phone notifications package is delivered, goes to get package, no package there. Gets no help from Ontrac or the company she ordered from. She ordered something else from same company, but had it sent to my address in Menifee, Ontrac also delivered package to my home, get picture notifications, go to door to get package no package there. A signal blocker was used to block wifi signal on doorbell camera, Ontrac truck is seen on house camera driving away, but they define their delivery drivers even if you know they are the ones that stole your package. If you have a package being delivered by Ontrac, BEWARE, they hire THIEVES. They also said that the picture notifications is proof that the package was received, even if the driver stole it back from you. These guys are justifying criminals and giving them permission to stole from the customer by sending them a delivery notification picture. How sad.

Website service offerings are a wishlist. Don't expect any action on address changes or shipment refusals it's all about getting paid for the shipment.

My item was shuffled back-and-forth between several locations for 10 days, and never arrived. HORRID!

Pretty sure they are just in business to steal. They "lost" 2 packages in 10 days. They said one was left at my front door but to get to my front door you have to open a locked gate, walk about 300 yards with 6 large dogs that will eat your legs off. When I explained that to the corporate office she said if you have a problem take it up with the police and the company that I purchased from. They have no responsibility or accountability to replace ir pay. Great racket. Next package the company i irdered from finally just gave me my money back because it keeps saying delay delivery tomorrow. For 2 weeks.
I don't understand why they are still in business. Shameful. 1 star is 2 stars too much.

According to ontract my package was SUPPOSED TO be delivered on 3/4! IT WAS NOT! THERE HAS BEEN NO UPDATE ON WHEN MY PACKAGE WILL BE DELIVERED! ACCORDING TO THEIR TRACKING SYSTEM ALL IT SAYS IS OUT FOR DELIVERY! DID NOT RECEIVE PACKAGE ON 3/6 AND IT STILL SAYS OUT FOR DELIVERY ON 3/4! AND STILL SAYS THAT TODAY 3/7! THERE IS NO WAY TO EVEN CONTACT THEM TO ACTUALLY FIND OUT WHEN IT WILL BE DELIVERED! I BOUGHT THE ITEM ON WALMART WEBSITE BUT THE SELLER IS THE ONE WHO USED ONTRAC FOR THE SHIPPER! I WILL LET WALMART KNOW EXACTLY THAT ONTRAC IS A PISS POOR SHIPPER TO USE! THEIR RATINGS FOR A SHIPPER IS THE POOREST SHIPPER I HAVE EVER SEEN! ACCORDING TO THEIR TRACKING SYSTEM MY PACKAGE IS SITTING IN EVERETT, WASHINGTON WHICH IS THE CITY THAT I LIVE IN, THEIR WAREHOUSE IS LESS THAN 7 MILES AWAY FROM MY HOME! WHAT A BUNCH OF BULL $#*! AND NOT RELIABLE!

When I see ontrac has been assigned to deliver my order I know I'm not seeing it. Out of 10 packages, 8 never arrived. They generally mark delivered by dont. Idk what they're doing with them. I mean that large amount of lost packages makes you think something shady is going on. I also have a security camera so I can guarantee they did not come.

Let me begin by saying these guys are rude and left a huge mess in my yard getting stuck, nice job guys.thanks then not only did they tear up our driveway, they pestered my 84 yr old mother in law to tow them out with here honda ridgeline. And. One of them ordered her to tell us they aren't going to deliver here anymore! GOOD, THANK YOU! But please come and fix the mess you created in our yard.

Continued delays in getting a package delivered - after 3 days of attempted contact with OnTrac.
My package was not delivered and the site said "delivery refused". THAT WAS NOT THE CASE as I was home all day.

I attempted to use the chat function and that was a useless time waste of 40minutes to tell me the same info. Subsequent follow-up on the chat was responded to 12 HOURS LATER.
I finally managed to find a phone# and speak with someone who said it was scheduled for delivery next business day. There was no delivery attempted. I tried calling again today but keep getting contact your retailer and then disconnected.
Now it says "held at the facility - contact us". How exactly am I to do that if you can't reach anyone.

Responses and update info are complete fabrications. There's no accountability on their end and not even a way to contact them to get answers.

THE SOLUTION: Reach out to retailers directly who use this service and tell them not use OnTrac or you will no longer order from them. The customer has no power here -- only the retailer since that's who pays them.

I really do avoid any business that ships with ontrac, another package yesterday dropped on side of
Driveway within clear sight of road, but not my house. Cardboard box was completely
Soaked through