OnTracReviews 1,477

Ontrac delivered a package to my townhome, leaving the package beside a busy sidewalk--not even putting on the front porch or inside my unlocked front gate. All deliveries are typically made inside the gated community, to the back door but even putting the package on the front porch would have helped. Customer service just said report to vendor. Any reasonable person would know not to leave a package beside a main sidewalk. I am truly astonished.

This company is shady. Imagine a logistics company of such have no actual phone number to atleast speak to someone to resolve an issue just before it turns to a problem. They only use text messages or chat and will quickly end the chat on you. They simply have no interest in making sure package are delivered right. They will not hold your package for pickup, provide you with delivery window time, reschedule the delivery for later day or even get a signature. They do not accommodate the recipient in any form. Once they have your package forget it, just pray it doesn't get stolen, or lost etc, that's if they even make it to the correct address.
They careless about how you will receive your package and the will never work with you to accommodate sechdule. First time my company to use them and this will make its the last time. They ruin relationships between sender and receiver

They are thieves! They They steal packages and say they were delivered. They stole my first delivery of my order and the replacement order. I will never order anything online from any company that uses this delivery service.

They are totally off trac. They did it 2 times with the recent company I ordered with, but why would this company trust shipping with this carrier? Why? I don't get it. On Trac cannot be trusted anymore with my package shipping. I would not even use them to ship my packages through them. They don't care about picking up anything and get it shipped and delivered.

If this place is your shipper, good luck getting your package on time or even at all. You can't talk to anybody or even text them. Just toss your package any where and are expected to play hide and seek. I live in gated community with 1,200 homes and they just leave it anywhere. Companies are losing customers because of you shoddy employees

I was not notified yesterday about the first delivery which they marked "attempted". When I contacted OnTrac, I was informed that it required a signature. The delivery person did not ring the doorbell or leave a note. They sent a text notifying that it was out for redelivery today. I requested that they ring the doorbell. When I requested an ETA, I was informed that it could be anywhere from 10:22am until midnight.
Around 2:30pm, I saw a white car drive by my house and noticed my package in front of the door. No doorbell, no signature requested.
I was deliberately lied to about this delivery.
I was also informed that the driver can't call me to let me when they're coming because they don't have a company phone. Yet I was asked for my phone number. I then asked why would they need that if they don't have a company phone. The response was that they would use their personal phone. Why didn't they do that in the first place? At the very least, the driver could've contacted the dispatch and have dispatch contact me. Unbelievable and unacceptable.

Had packages arrive 2 months late. They also will sometimes mark "delivered" on the tracking, but not actually deliver anything. Not sure if the packages are being stolen or piled up in a warehouse, but don't plan on ever receiving them. OnTrac support is nonexistent. You have to contact the seller and see if they're willing to refund. In the rare case that a package is delivered it's almost always damaged and thrown in some odd place. Complete rubbish of a company that makes USPS look like royalty.

Ordered a pretty expensive item expecting it to be delivered within 7 days via any other service like UPS, FedEx, USPS. Nope - sent through this company I've never heard of until now and my package has been sitting in their facility for two days - and it was supposed to be delivered yesterday. Attempts to reach customer service have been unsuccessful. Will stop doing business with any company that contracts with OnTrac.

Worse courier. I never receive my orders and no point in contacting customer service. -"@
All three packages never received on 3 different occasions

This is the most useless and most frustrating company I have ever come across in my 70 years of life my package was never delivered. All I kept getting from ONTRAC was the text that they needed more information to deliver my package. I made an 87.00 purchase from VITACOST and they choose to use this crapy company to deliver for their customers. This ONTRAC must be cheap to hire because no way would a good company deal with them...I will never again purchase from VITACOST nor knowingly work with ONTRAC AGAIN!

Not a good company to deliver your package they don't deliver in a timely manner will never use this company they say your package is out for delivery then turn around and tell me that it was an incorrect address this has happened for the last 3 days go to ups or fed ex or use your local post office don't use on trac

So I've gotten more than 1 temu order. My first delivery came at 9:49 pm...I thought it was a one off. Well this last delivery was worse! I was told that I could expect delivery by 12am no later this was at 8:57 pm. It was impossible to get anyone live in a call and the live text agent Nya was extremely rude and ended our chat due to my request for a phone call. As soon as she ended the chat I received a text update to say that delivery was attempted but noone was home. This was a lie, noone ever came and I was parked at the front door due to my apprehension about the late delivery. Needless to say Ontrac is trash!

Ontrac is one seriously ghetto "delivery service".
This isn't the first time they've failed at their job and it won't be the last.
They left my package on top of my mailbox next to a rural highway! Brilliant!
Here's the best part: tracking said it was left "behind gate". Not even close! Not a gate in sight! Yea, just lie about the delivery!
No integrity, no work ethic.
How the hell are these clowns still in business?
Get your $h;t together, ontrac. You are unbelievably bad at your job.

So i ordered some teas from a website and they said that it was supposed to be delivered today, i get the notification saying its been marked as delivered and when i went to check there was no sign of my package, i contacted them and they pretty much told me to wait for two more days and if not to contact the seller honestly i wish they would choose a completely different company than them cause this is bull$#*!

Package said out for delivery on expected delivery date in the morning, package never arrived. No update either until the next day. Says package is damaged and unable to deliver. Unable to get a hold with a live person with Ontrac. 110% do not recommend OnTrac as carrier. If I had the option to choose my own carrier, I would have never choose them. Because how tf do you "damage" a small 4lbs package?!. Or was it stolen?!. Btw, it was an apple watch!

This was my first time with this delivery service. They are very incompetent. They delivered my package to the wrong address today. I had to walk around searching for my misplaced package in the rain. Their customer service is very slow as well. I would not recommend them to anyone!

This company should be out of service soon. Even when you explain how to delivery the package they are unable to do it.

It is outrageous that with all of today's technology for finding an address some dum-dums who work for Amazon or OnTrac will actually leave a package with the wrong number on the door on the wrong street - and take a flipping photo of it! Supposedly they're checking GPS but they're not and looking at an actual street sign might be helpful to see if one is on the right street. They don't look. I am flipping disgusted with getting DELIVERED emails with no package and then, adding insult to injury, a photo of someone else's door with my house number NOT ON THAT DOOR. I blame these largely seat of the pants upstart companies who apparently don't train or properly oversee their carriers. And forgot about contacting OnTrac after the mistake. You have to wait until their ready to contact you. Why can't we get a hold of carrier who screwed up as soon as misdelivery is made? OnTrac won't answer and doesn't care. Avoid OnTrack. They would have better service hiring chimps.