OnTracReviews 1,483

If the company we order from on line uses this company- ask for a different delivery option. This company sucks! You can never get a response they make it too hard to connect to anyone. Bad service and swear they deliver on time! And they have the nerve to have drivers take pictures at the delivery site- only to show he's at the wrong house! Drivers don't verify the address because if they did they would deliver to the correct home.
Horrible service. Please don't use them!

They keep delaying delivery even though their tracker shows my package is in my town. I have to sign for it so I've basically been held hostage for 5 days. Their so called live chat is useless as the response keeps saying " I don't understand ". This was a purchase through Best Buy so I have little control. Hoping Best Buy can help me.

My package keeps getting delayed. I am incredibly tired of being told that it will arrive in 2 days and if it doesn't I should contact the seller. I ordered things off of Temu and when I reached out to them about the undelivered package they told me that intrac was the one that could help. However ontrac directed me back to asking Temu. They obviously don't care about customer service and my order is weeks past it's due date. It's also shown that it's there. It's in the ontrac building, just not getting delivered. I hope whoever is responsible for this absolutely irresponsible act is rightfully punished. I still haven't received my order and I'm afraid I never will.

My package was sliced open half of my items removed then resealed with clear tape that was definitely not the tape used by the company I ordered from and there was some kind of scented oil spilled on my package.Temu's tape has Temu printed on it in orange you can clearly see that this is just clear tape with no writing! It's sickening to order things that you want/need and after waiting in anticipation for your items only to have them be stolen! I am pissed! Do better! Get the thieves out!

(sorry for righting a paragraph i just needed a feeling dump) I ordered $300 worth of stuff on SHEIN and it said it was delivered on the SHEIN app and OnTrac too but it didn't get it. So I'm like wondering where it is, and I'm so scared im not gonna get my package, because of the reviews. But $300 worth of stuff that was 19LBS i don't think they stole it but i could be wrong. And i hope they didnt place my order somewhere else. It said it was delivered to my city but i dont have it and they need to be out of buisness or something i need my $300 worth of stuff. NGL i have been crying for the last 30mins and im so very frustrated i hope i can find my package and stuff but if not, where gonna have problems. By the way, if you try and call them they are not gonna pick up it. When i tried calling it was like their phone line was down or something. But long story short, THIS COMANY IS SO BAD, I DONT EVEN KNOW HOW THEY ARE STILL NOT BANKRUPT IF TRY TO AVOID THIS COMPANY!

Worse company ever, this is the second time they mark a package as delivery and I have a video camera where I can see very clear they left with my package on their hands. This is incredible was an old man this is disrespectful.

Ontrac delivered a package to my townhome, leaving the package beside a busy sidewalk--not even putting on the front porch or inside my unlocked front gate. All deliveries are typically made inside the gated community, to the back door but even putting the package on the front porch would have helped. Customer service just said report to vendor. Any reasonable person would know not to leave a package beside a main sidewalk. I am truly astonished.

This company is shady. Imagine a logistics company of such have no actual phone number to atleast speak to someone to resolve an issue just before it turns to a problem. They only use text messages or chat and will quickly end the chat on you. They simply have no interest in making sure package are delivered right. They will not hold your package for pickup, provide you with delivery window time, reschedule the delivery for later day or even get a signature. They do not accommodate the recipient in any form. Once they have your package forget it, just pray it doesn't get stolen, or lost etc, that's if they even make it to the correct address.
They careless about how you will receive your package and the will never work with you to accommodate sechdule. First time my company to use them and this will make its the last time. They ruin relationships between sender and receiver

They are thieves! They They steal packages and say they were delivered. They stole my first delivery of my order and the replacement order. I will never order anything online from any company that uses this delivery service.

They are totally off trac. They did it 2 times with the recent company I ordered with, but why would this company trust shipping with this carrier? Why? I don't get it. On Trac cannot be trusted anymore with my package shipping. I would not even use them to ship my packages through them. They don't care about picking up anything and get it shipped and delivered.

If this place is your shipper, good luck getting your package on time or even at all. You can't talk to anybody or even text them. Just toss your package any where and are expected to play hide and seek. I live in gated community with 1,200 homes and they just leave it anywhere. Companies are losing customers because of you shoddy employees

I was not notified yesterday about the first delivery which they marked "attempted". When I contacted OnTrac, I was informed that it required a signature. The delivery person did not ring the doorbell or leave a note. They sent a text notifying that it was out for redelivery today. I requested that they ring the doorbell. When I requested an ETA, I was informed that it could be anywhere from 10:22am until midnight.
Around 2:30pm, I saw a white car drive by my house and noticed my package in front of the door. No doorbell, no signature requested.
I was deliberately lied to about this delivery.
I was also informed that the driver can't call me to let me when they're coming because they don't have a company phone. Yet I was asked for my phone number. I then asked why would they need that if they don't have a company phone. The response was that they would use their personal phone. Why didn't they do that in the first place? At the very least, the driver could've contacted the dispatch and have dispatch contact me. Unbelievable and unacceptable.

Had packages arrive 2 months late. They also will sometimes mark "delivered" on the tracking, but not actually deliver anything. Not sure if the packages are being stolen or piled up in a warehouse, but don't plan on ever receiving them. OnTrac support is nonexistent. You have to contact the seller and see if they're willing to refund. In the rare case that a package is delivered it's almost always damaged and thrown in some odd place. Complete rubbish of a company that makes USPS look like royalty.

Ordered a pretty expensive item expecting it to be delivered within 7 days via any other service like UPS, FedEx, USPS. Nope - sent through this company I've never heard of until now and my package has been sitting in their facility for two days - and it was supposed to be delivered yesterday. Attempts to reach customer service have been unsuccessful. Will stop doing business with any company that contracts with OnTrac.

Worse courier. I never receive my orders and no point in contacting customer service. -"@
All three packages never received on 3 different occasions

This is the most useless and most frustrating company I have ever come across in my 70 years of life my package was never delivered. All I kept getting from ONTRAC was the text that they needed more information to deliver my package. I made an 87.00 purchase from VITACOST and they choose to use this crapy company to deliver for their customers. This ONTRAC must be cheap to hire because no way would a good company deal with them...I will never again purchase from VITACOST nor knowingly work with ONTRAC AGAIN!

Not a good company to deliver your package they don't deliver in a timely manner will never use this company they say your package is out for delivery then turn around and tell me that it was an incorrect address this has happened for the last 3 days go to ups or fed ex or use your local post office don't use on trac

So I've gotten more than 1 temu order. My first delivery came at 9:49 pm...I thought it was a one off. Well this last delivery was worse! I was told that I could expect delivery by 12am no later this was at 8:57 pm. It was impossible to get anyone live in a call and the live text agent Nya was extremely rude and ended our chat due to my request for a phone call. As soon as she ended the chat I received a text update to say that delivery was attempted but noone was home. This was a lie, noone ever came and I was parked at the front door due to my apprehension about the late delivery. Needless to say Ontrac is trash!

Ontrac is one seriously ghetto "delivery service".
This isn't the first time they've failed at their job and it won't be the last.
They left my package on top of my mailbox next to a rural highway! Brilliant!
Here's the best part: tracking said it was left "behind gate". Not even close! Not a gate in sight! Yea, just lie about the delivery!
No integrity, no work ethic.
How the hell are these clowns still in business?
Get your $h;t together, ontrac. You are unbelievably bad at your job.