OnTrac

Ordered items from Fashion Nova which used on track delivery service package was marked as delivered, no package ever delivered. Checked with my neighbor and we both checked our ri f vid o, no package ever d liveried to my door or left at my door

I can't believe that these people are still in business. I've had packages left in the dirt, watered by the sprinklers, on the street, in the middle of the driveway (I almost drove over it), anywhere except where they should be delivered, on my porch. The porch is another 6-7 steps from where they left it, but they are too lazy to walk them. The drivers are either irresponsible or criminal (how else can I qualify a box left in the middle of my driveway)? Obviously I am not the one who chose them, I am the recipient of a Walmart delivery this time. Complaints fall on deaf ears, they don't care.

Package delivered at the wrong address. Delivery personnel don't speak English. I doubt if he can read the shipping address. No live person to talk to on the phone, just text messages when filing a complaint. Even the customer services response through text messages doesn't read what I was texting. Very poor shipping company.

Got my package delivered on top of my gate!?! WOW what a joke of service! But online it says you placed it behind the gate… thanks for the damage box hope you didn't damage my purchase also easy gate to open never locked onTrac your wack!

Still waiting for a delivery from this so-called delivery service utilized by Levi Strauss. Looks as if from my tracking number that the package is just in the universe somewhere and there is really no live person to speak to and the offer of providing some kind of accurate status would take two days for a response. Horrible and no adherence to customer service. Do not use this service

I was to get two packages two days ago. When I enter their tracking number, it's says forbidden. WTH

Worst and most slowest service ever.

Chat customer service is a computer, not a human, so it's useless!

I ordered a package from Adidas and it was to be delivered by OnTrac. They said it was delivered, but it never showed up at my door. We have a Ring camera to verify; not a single delivery was made. I reached out to OnTrac and they said to wait two days to see if it shows up. I call BS on that because if it says delivered, why would it come a different day? They opened an investigation, a term to be used lightly, and see what they could do. They could not find the package and were very vague with any information they give you. This is the worst company to deliver packages ever. When I spoke with Adidas they said they select couriers at random. OnTrac can f right off, they are BS!

Had 3 packages sitting in their Denver warehouse for days now with zero updates, then I showed up on Saturday and the other 2 are still apparently sitting in the warehouse... why not bring them all at the same time?

I've called the last 3 days and have been on hold for over an hour each time... this time I've asked them to hold the packages at the warehouse so i can pick them up... however, I have little to zero faith I'll be allowed to do this either. Really just plain horrible...

I have been waiting on a package for a week. Every time I have a shipment sent through this company it takes days past the original delivery promised date. This package should have been delivered on Wednesday, Sept 21. It is now 6:05 on Monday, Sept 26 and I still do not have a package. We are now almost a week past due. No one seems to know where it is. I can see why this company has a 1.1 rating with almost 800 reviews. They have earned a zero, but I do not have that option.

My address street# is zero. They removed the 0 and only had street name. They didn't reach out, i tracked and found they were holding the package about a 1/2 hour drive away. I corrected the address with a live agent. Tue-Thu status continued to be 'pending'. Today, friday, status changed to 'returning to seller'...who is in CHINA?!?!?!?!?! This business is inept.

They totally NEVER delivered my $86.15 purchase (eBay) but eBay is siding with seller so no refund and seller is trusting driver's insistence he/she delivered here... no proof and I can't even find out WHERE exactly driver claims to have placed package! Rural property BTW home is WAY off street totally not visible... no porch pirates around here that I have ever heard of. Before buying something ASK what delivery service... it they say "On Trac"? PASS on it! Was not worth saving a couple dollars on item because seller uses unprofessional delivery service! Apparently drivers use their own vehicles? Who knows their vetting of drivers even? SKETCHY outfit!

Worse delivery company EVER! Best Buy needs to find a more reliable company. They don't tell us the consumer anything except the day it "supposedly" shipped, then on the day it supposed to be delivered, it says "Running late" should be there in one day. And after two weeks... still waiting
Get your $#*! together Best Buy

I ordered overnight delivery and 10 days later they still can't manage to deliver my package or pick up the phone all customer service calls just get hung up and my package is only like 30 minutes away but they can't manage to get me my package what's the point of overnight when USPS would've done a better job. I hope they go out of business soon. And I know there's a weather alert but not in Southern California so since it's been in commerce there's been no issue it's sunny and nice out here. Still no package no update I called they assured me I'd get it Friday but today's Monday now and same BS no update no package no movement. Don't ever use ontrac.

I refuse to shop with companies using OnTrac. These independent contract drivers do not care, and have no consequences for their inability to deliver to the correct address, much less undamaged, or if they simply choose to keep the item for themselves. Some of these items are time sensitive, some are expensive. If as a seller you are working with or considering OnTrac, YOU will suffer the consequences, not OnTrac or their drivers.

Sellers will east the cost shipping with these companies. Packages never arrived the faked a signature and made up a name Cameras show everything they never came any part of the time of that day 1.52 tuesday no show. This is theft.