OnTrac

OnTrac is the worst shipping "delivery" option available. I have been waiting for information on a package that has been held in their Redlands site for three days with a message that it has been delayed and will be delivered on the next day by end of day. On the next day, at the very same time (6:02 PM) another notice is posted that the package is delayed and will be delivered the next day. Calls to their customer "service" only produces a response that they have messaged the facility and are investigating. Doubtful that is actually happening.

Delivered to the wrong address and signed by a random person. OnTrac insisted it was delivered to the right address by their incompetent delivery driver. Frustrating to deal with a company that takes no responsibility. Absolute incompetence and a "too bad" attitude. Hope for the worst if the merchant uses this service for deliveries.

My review is just saying the same thing as others. I ordered a Tv online at Best Buy. I was told different delivery days. No estimated time just stated At End of Day (what does that mean?) It then showed that it was Out For Delivery on Wednesday, which they never showed up. It showed the same Out For Delivery on Thursday no go, so later that day I chatted with Best Buy told them the situation and was told that the driver report the Tv lost lol, go figure. Scam Alert big time. They gave me an option to have the Tv delivered through another carrier some 6 days later or I could pick it up that same day. So we will be driving some 2 hrs to pick it up because I don't trust the shipping process. Why Best Buy still uses them makes me wonder. May find out at some point just how much of a Scam this really is.

I'm almost 100% sure at this point the driver is stealing my packages. I had one resent and another on the way equalling 3 packages that were marked as delivered that I never received. If I could give it 0 stars I would

Home Depot does not associate with this delivery company. Home Depot operators do not have favorable words for On Track.
They delivered my item at 6:30 PM.
They left the package at the curb, Sitting on the water meter cover.
This isn't the first time.
You cannot get in touch with this company, they do not return your call.
They are a subsidiary of USPS.

My product was shipped on the 2 of June, somehow the next couple of days it got damage while being in the facility, then they said they were sending my package back to the shipper, it's been 7days and still no info on the package and not only that but I can't contact google to get updates! Ugh

I had two experiences with OnS**k:
The first order went completely lost. On the expected delivery day I received an update saying the package was delayed, and then on the next day there's another update saying the package was delivered a day ago.?
The second order did arrive, although the package was broken.

My guess is they "carefully" inspect every package they ship, if it's something valuable, then they'll make sure you don't get it.

Thank you OnS**k.

Package was dropped off at wrong address and they provided a picture of the drop off at the wrong house! They are not reliable and need to provide better service. There is no number you can call for direct customer service

Unable to deliver a package that is in their care. Days that it arrived at the their facility, without a clue of what's going on or able to give me an answer.
Terrible! Support is friendly, but no results.

This company is horrible - at the one thing they should be good at - Getting your package to you. I am expecting a package from them. It basically arrived 4 days ago just miles from my house. Each day it says it is going to be delivered - Each day in the evening I get a message - Shipment Delayed. Tomorrow will be 5 days of the same message. I could literally walk it quicker. Don't ever use this company to ship anything. These reviews don't lie.

GPS liars some body else has my package because of your drivers carelessness in delivering to the correct addresses. Either can't read the address on the label …and match it to to the building it is address to, this is ridiculous how poor your service is I hope the same karma happen to you. Below is my Ring Door Bell have never missed a bark when some Approaches my door.

First of all, I get mailing services could be delayed. I purchased 2 day shipping for a reason with 2 day buffer. Status on delivery states ontime arring on this date. 4 days later no package. I finally get my mail at the delivery guy tossed my package and didn't handle with care. Super disappointing.

Absolutely every single package that has been sent to me with on trac has been delayed for weeks, delivered to the wrong place or simply shows the item "out for delivery" but is not delivered until several business days later. Please report them to the Better Business Bureau.

This company is a joke and is so sad to see so many reputable businesses using them.

I've had 4 packages in the past week end up on someone else's doorstep. No fun scouring the neighborhood to engage in Search and Rescue operations, and the anxiety that goes along with a lost package. Are drivers not trained to get a visual on house numbers before plopping down the packages? Train your drivers!

Ontrac should be publicize to the world for how criminal they really are they do not deliver packages they mistreat them and steal them. They are the worst company besides lasership that exist. I never have any problems with FedEx usps or ups. In all honesty Ontrac should be completely shut down...

This is the second time ontrac has delivered my packages to another house. It's like there workers are in a rush. It says it was delivered no knock on the door or anything like come on! Ontrac needs to be shut down because they have more negative then positive! And my packages aren't cheap and it seems like they are getting delivered anymore I don't even want to order from the website that has ontrac as there carrier because of this like come on!

My order that was sent through this company has been a nightmare. The company keeps delaying my order and will not contact me. I tried to contact them and keep getting the run around. My order was supposed to arrive on the 19 of August but no delivery. Now everyday they say on the tracking page this item is delayed over and over again. This is the worst shipping company I have ever had things shipping from!