OnTracReviews 1,480

Ontrac is untrustworthy as company, these people stole my package and told me my package was sitting at a sorting for 4weeks ' however they stole my package an the grace of God the merchant in which I ordered from is a solid business and refunded my money
However these people are scams and they definitely will give you the run around about y'all packages I WILL NEVER SHOP WITH A COMPANY WHO UTILIZES THEM AS A SHIPPING CARRIER " THERE THIEVES' THIS COMPANY DOESN'T DESERVE NO STARS

My package was shipped on the 11th and made it to the destination city on the 15th. It was initially marked as estimated to be delivered on the 15th, but it was never marked as out for delivery. This continued for a week. I contacted customer service on the 18th to ask why my package was just sitting in Atlanta. They said "rest assured it will be delivered in the next 1-2 business days." It wasn't, so I contacted customer service again, and they said the same thing as before. Consistently unreliable, unhelpful, and clueless. Today it was finally marked as "out for delivery" but then status was immediately changed back to "in transit." This happened 3 times. I got a notification at 8:41 pm that the package was delivered (even though status was not "out for delivery"), so I went to check for it at 8:45 pm, and it wasn't there. I checked my 5 closest neighbors' houses and it wasn't anywhere. WHAT IS WRONG WITH THIS STUPID COMPANY? Worst carrier you could possibly use.

Placed an order on 9/1/23, received expected delivery date of 9/8/23. Notified on 9/8/23 that package is in delivery city of Charlotte but delayed. Package has been delayed for two weeks now. The package is in Charlotte and I live in Charlotte. No reason for the package to be delayed. I've emailed OnTrac three times and they have failed to respond.

Im amazed by how fast my packages have been arriving! My orders are not even taking 5 days to arrive

First time I've ever even heard of this service but I would like to thank upper Marlboro because they went above and beyond to correct shipping address mistake (my fault) my daughter will be receiving her homecoming dress on time. Thank you to everyone who made this possible I pray God blesses everyone who was involved in putting a smile on my baby face.

Package was supposedly delivered on 09/15@ 11:09AM. No package so reached out to both Fashion Nova and Lasership, which by the way have HORRIBLE customer service.

Police are now involved and video of my lobby area was checked. Lasership NEVER showed up

I placed an order on 9-9-2023 and it's now 9-21-2023 and 4 delayed messages later and still no package I'm very disappointed with this especially when it was spose to be a 2 day delivery

I have been placing orders with a company called temu and they use ontrac for delivery service but the driver leaves my items at the wrong address every time. Then when I try to talk to someone they only communicate through text message and they won't allow you to talk to a supervisor so you have to deal with the messed up service.This is the worst service I have ever received from any company and this needs to be fixed immediately. I love shopping online but the delivery service needs to be better.

I've heard literal horror stories about ontrac from so many people (even my therapist?) and so when I ended up getting them for my package shipping I was scared. They did deliver which I'm thankful for. My items were in great condition, which is even better. Everything was there too! Infact other then the absolute blunder that was getting my address wrong in every sense (I still wonder how that happened lol) the shipment was great!

When they said they delivered and no one answered I was a bit afraid seeing as literally everyone but me was home that day and no one got it, but after a quick message they got it to me by the next morning which was amazing and I can't thank them enough for that!
But in the end, be careful when shipping with companies like this because it's a hit or miss, I'm just glad I hit a homerun with this one

OnStar has had my package and has put a hold on it for no reason and now it's been delayed again and pushed back another day due to the incompetence of a so called delivery company. But of course the 1.15 stars from over a thousand people says it all. Horrible.

They signed my delivery package and never delivered my stuff. It he value of my package is 600$ +, they are a scam company and stole my stuff! I
Hope this company gets banned. I had to give them 1 star, if it was possible it would be below negative

This shipping company is trash. Ordered a few things said it was delivered and never was. Inquiry was started and said was resolved. Still nothing. Had to call the company I purchased from to resend my items. Garbage.

C*******9694
Package marks delivered at front door and NO PACKAGE very bad service and no picture to prove!
I want my purchased item to be replaced!

Stop putting in orders with this job all they do is steal people packages they have a bunch of crack heads & dust heads on the line drivers steal packages too it be bunch of packages with items in it in a big dumpster outside this job this job just all bad

First email said package was undeliverable because they needed a signature or/security issue. Then a couple days later they said it was delivered and left at the front door. Was home all day, and the security camera never saw any delivery trucks or people. I believe the delivery person kept my package.

This company is absolute trash. This is the third order from Temu sent by OnTrac that has been delayed. The first order was 15 days late despite the fact that my package was 15 minutes away from my house. But eventually it arrived out of the blue. So now I have 2 orders from Temu sent via OnTrac that are once again delayed but this time the travel history showed it being delivered, which it wasn't and then the next minute it shows as delayed delivery date updated. So I decided to virtual chat with an assistant. I explained what's happened, she went off for a minute, came back and wrote that to much time has passed for an investigation to be done, contact the seller and then she cut me off chat. Absolutely unbelievable! I cannot even begin to describe how much I hate this company. They need to be shut down or change their name to Offtrac! If I could give zero I would.

Never received my package even though I got a text telling me it was on my front porch then when I called i was given the run around

I ordered several items from Temu and have yet to receive them. The status keeps saying shipment delayed and its been this way for 2 weeks. I've reached out to ONTRAC via their site and I get NO response. I have even texted the number they provided and again NO response. What's the deal with this company. I ordered several other things after this order and I've received them but NOT the one I really really need. So frustrated!

I was expecting a delivery for a expensive tool from Home Depot. This company didn't deliver the scheduled date. Since I was leaving town the following day, I wrote emails and was trying to call for over a day. They never responded to my emails and the phone, they probably don't even hung the phone up so no one bothers them. They have the worse customer service ever. They totally ignore customers. They delivered the package for it to be lost, since no one was at home.