OnTracReviews 1,477

I have been placing orders with a company called temu and they use ontrac for delivery service but the driver leaves my items at the wrong address every time. Then when I try to talk to someone they only communicate through text message and they won't allow you to talk to a supervisor so you have to deal with the messed up service.This is the worst service I have ever received from any company and this needs to be fixed immediately. I love shopping online but the delivery service needs to be better.

I've heard literal horror stories about ontrac from so many people (even my therapist?) and so when I ended up getting them for my package shipping I was scared. They did deliver which I'm thankful for. My items were in great condition, which is even better. Everything was there too! Infact other then the absolute blunder that was getting my address wrong in every sense (I still wonder how that happened lol) the shipment was great!

When they said they delivered and no one answered I was a bit afraid seeing as literally everyone but me was home that day and no one got it, but after a quick message they got it to me by the next morning which was amazing and I can't thank them enough for that!
But in the end, be careful when shipping with companies like this because it's a hit or miss, I'm just glad I hit a homerun with this one

OnStar has had my package and has put a hold on it for no reason and now it's been delayed again and pushed back another day due to the incompetence of a so called delivery company. But of course the 1.15 stars from over a thousand people says it all. Horrible.

They signed my delivery package and never delivered my stuff. It he value of my package is 600$ +, they are a scam company and stole my stuff! I
Hope this company gets banned. I had to give them 1 star, if it was possible it would be below negative

This shipping company is trash. Ordered a few things said it was delivered and never was. Inquiry was started and said was resolved. Still nothing. Had to call the company I purchased from to resend my items. Garbage.

C*******9694
Package marks delivered at front door and NO PACKAGE very bad service and no picture to prove!
I want my purchased item to be replaced!

Stop putting in orders with this job all they do is steal people packages they have a bunch of crack heads & dust heads on the line drivers steal packages too it be bunch of packages with items in it in a big dumpster outside this job this job just all bad

First email said package was undeliverable because they needed a signature or/security issue. Then a couple days later they said it was delivered and left at the front door. Was home all day, and the security camera never saw any delivery trucks or people. I believe the delivery person kept my package.

This company is absolute trash. This is the third order from Temu sent by OnTrac that has been delayed. The first order was 15 days late despite the fact that my package was 15 minutes away from my house. But eventually it arrived out of the blue. So now I have 2 orders from Temu sent via OnTrac that are once again delayed but this time the travel history showed it being delivered, which it wasn't and then the next minute it shows as delayed delivery date updated. So I decided to virtual chat with an assistant. I explained what's happened, she went off for a minute, came back and wrote that to much time has passed for an investigation to be done, contact the seller and then she cut me off chat. Absolutely unbelievable! I cannot even begin to describe how much I hate this company. They need to be shut down or change their name to Offtrac! If I could give zero I would.

Never received my package even though I got a text telling me it was on my front porch then when I called i was given the run around

I ordered several items from Temu and have yet to receive them. The status keeps saying shipment delayed and its been this way for 2 weeks. I've reached out to ONTRAC via their site and I get NO response. I have even texted the number they provided and again NO response. What's the deal with this company. I ordered several other things after this order and I've received them but NOT the one I really really need. So frustrated!

I was expecting a delivery for a expensive tool from Home Depot. This company didn't deliver the scheduled date. Since I was leaving town the following day, I wrote emails and was trying to call for over a day. They never responded to my emails and the phone, they probably don't even hung the phone up so no one bothers them. They have the worse customer service ever. They totally ignore customers. They delivered the package for it to be lost, since no one was at home.

Says delivered and it happened twice during the same evening. No trace of package as anywhere and no neighbors got it. No sign of car or any truck stopping at neighbors. This is a crooked company run by thieves!

If the company we order from on line uses this company- ask for a different delivery option. This company sucks! You can never get a response they make it too hard to connect to anyone. Bad service and swear they deliver on time! And they have the nerve to have drivers take pictures at the delivery site- only to show he's at the wrong house! Drivers don't verify the address because if they did they would deliver to the correct home.
Horrible service. Please don't use them!

They keep delaying delivery even though their tracker shows my package is in my town. I have to sign for it so I've basically been held hostage for 5 days. Their so called live chat is useless as the response keeps saying " I don't understand ". This was a purchase through Best Buy so I have little control. Hoping Best Buy can help me.

My package keeps getting delayed. I am incredibly tired of being told that it will arrive in 2 days and if it doesn't I should contact the seller. I ordered things off of Temu and when I reached out to them about the undelivered package they told me that intrac was the one that could help. However ontrac directed me back to asking Temu. They obviously don't care about customer service and my order is weeks past it's due date. It's also shown that it's there. It's in the ontrac building, just not getting delivered. I hope whoever is responsible for this absolutely irresponsible act is rightfully punished. I still haven't received my order and I'm afraid I never will.

My package was sliced open half of my items removed then resealed with clear tape that was definitely not the tape used by the company I ordered from and there was some kind of scented oil spilled on my package.Temu's tape has Temu printed on it in orange you can clearly see that this is just clear tape with no writing! It's sickening to order things that you want/need and after waiting in anticipation for your items only to have them be stolen! I am pissed! Do better! Get the thieves out!

(sorry for righting a paragraph i just needed a feeling dump) I ordered $300 worth of stuff on SHEIN and it said it was delivered on the SHEIN app and OnTrac too but it didn't get it. So I'm like wondering where it is, and I'm so scared im not gonna get my package, because of the reviews. But $300 worth of stuff that was 19LBS i don't think they stole it but i could be wrong. And i hope they didnt place my order somewhere else. It said it was delivered to my city but i dont have it and they need to be out of buisness or something i need my $300 worth of stuff. NGL i have been crying for the last 30mins and im so very frustrated i hope i can find my package and stuff but if not, where gonna have problems. By the way, if you try and call them they are not gonna pick up it. When i tried calling it was like their phone line was down or something. But long story short, THIS COMANY IS SO BAD, I DONT EVEN KNOW HOW THEY ARE STILL NOT BANKRUPT IF TRY TO AVOID THIS COMPANY!

Worse company ever, this is the second time they mark a package as delivery and I have a video camera where I can see very clear they left with my package on their hands. This is incredible was an old man this is disrespectful.