OnTrac

They keep delaying delivery even though their tracker shows my package is in my town. I have to sign for it so I've basically been held hostage for 5 days. Their so called live chat is useless as the response keeps saying " I don't understand ". This was a purchase through Best Buy so I have little control. Hoping Best Buy can help me.

I was to get two packages two days ago. When I enter their tracking number, it's says forbidden. WTH

Worst and most slowest service ever.

Chat customer service is a computer, not a human, so it's useless!

I receive medical supplies monthly. They always ship with Ontrac.
I am forced to call Ontrac every single month regarding their delivery practices. They deliver to various places including the side of the road, sidewalk, thrown in a parking lot, shall I go on. The supplier has to keep replacing my orders. Each time I call I remind them I provided detailed delivery instructions. Their vehicles are VERY dirty and the delivery people look homeless.

Not sure if dolce Vita switched to them due to the ups strike but they're horrible. I had to search the internet to find a way to contact them cause the website text number does nothing. Look up the 800 number and when you call it will tell you they got a new number starting with 804, then get to the live person/texting option on the call and they will confirm your number and text you. Only way to get somewhat of a response from a real person. My order was in NJ the last few days and supposed to be delivered yesterday but instead it was scanned in RENO, NV. HOW? Now today it says it's in NJ again. This can't be a legit company

Had a delivery of a 32 inch TV. Tracking said that it was delivered. Checked outside of my door nothing to be found. Contacted ontrac about issue. All they could tell me was that their GPS system showed their driver was in our area. Asked to speak to a supervisor, and got Dillon. Dillon was about as helpful as the representative I was speaking to before hand. Offered no further help. Just repeated what the previous person said. Asked if there was anyway to contact driver for any help. (Where item was placed? If he could give any info on where he dropped it off, or if he even had a gate code to get on to property.) Their investigation was pointless and unhelpful. They just checked the GPS pin point, which again, just showed the driver in my area. Worst company to get any item delivered from.

If I could give zero stars, I would. Horrible service. Only status update is "Unable to make delivery". No way to contact them. Emails take forever to respond to. Couriers have no idea what to do. Some guy in a personal van shows up sometimes, if at all. All companies should stop using this terrible service.

Run, as fast as you can if you discover Ontrac is method of delivery. Placed order on 8/13 with Vitacost. Shipped to Ft Collins, CO & tracking on 8/17 said it was on truck & would be delivered by end of day. Didn't happen. Called ontrac cust serv on 8/18 & they sent note to driver. Tracking updated to delivery by end of 8/18. Didn't happen. Called ontrac cust serv on 8/19 & they AGAIN sent note to driver. Package was not delivered 8/17,8/18,8/19 or 8/20 (thus far) as promised. Contents of order were time sensitive. Called vitacost cust serv & told order would be resent on Monday 8/23. Ontrac is a terrible delivery service. Internet shows they recd rating of 1.8 out of 479 reviews. Have been longtime customer of Vitacost & spent plenty of money. I love their products & company but will not continue to do business w/ them if further problems w/ inadequate delivery service!

An international shipment was expected and I didn't know until I received a text message that OnTrac was the US shipping partner. The text came at the crack of dawn (right before I left home) to say that there was an attempted delivery. That was clearly not the case. After contacting them via their website, an email the next day said that the package was returned to sender (overseas) and the address was "incorrect". My longtime supply partner has the right address and this is yet another case of them trying to steal a shipment. They are nothing but a theft operation. I let my supplier know that they need to cut ties with these criminals. It's past time for a class action lawsuit against OnTrac.

Well I'm in a area where Walmart uses this company to provide their delivery services & although Walmart offers 2 day delivery I never get them in 2 days more like 2 weeks or just doesn't come at all & I have to call & request a refund. This is so frustrating. I really do not know what to do I have contacted customer service & everything!

How this company stays in business if beyond me. The fact that it is impossible to speak to a live person speaks volumes. Unfortunately, in most cases, customers have no control with who a company uses as a shipper, but it will certainly be a deciding factor on ever ordering from the company who uses them. AVOID these people whenever possible

Slowest delivery service ever. They spent all day with no updates on my package and said it would come by midnight. Extremely rude. I doubt people stay up until midnight for a package. All I asked was for text alerts and updates like Amazon on where it could be and instead they kept saying midnight it would arrive. Rudest service. Maybe if they would care more about customers and stop being lazy and watching football on Sundays, things would get done. Others have lives and jobs too.

OnTrac is the worst. I have had multiple bad experiences with OnTrac. They are so bad I will not buy from any business I know might use them to ship my purchases. Eighty percent of the time my packages are not delivered day they promise. Most of the time the packages sit in the local warehouse for days before they are delivered.

Online retailers are you reading all the bad online reviews and Better Business complaints against OnTrac? Use them at your own peril! OnTrac's poor service reflects poorly on your business and customers will shop elsewhere.

I have been trying to locate a package for 3 days. No one answers the phone or emails. I finally got a person to answer after 6 calls at 25 minutes each. Their system shows that my package is being held at the warehouse please contact us. What a joke! Then every day it says they will try to deliver the next business day then changes to the next day as each day passes. I will never buy anything from a company That uses this useless company.

It is so sad to see how they handle their business. I don't know what they do with the packages they are supposed to deliver, but they don't deliver them. The saddest thing is that they write up in detail where they deliver packages, leaving the clients like me in disbelief. I was lucky enough to be refunded from the merchant, but using this carrier not only frustrates clients, but also costs merchants money as they need to refund us. Truly hard to believe they are still in business. I understand they are less costly than legit services like UPS, FedEx, USPS, but when it all sums us, refunds and frustrations, they actually cost more.

OnTrac is the worst shipping service I have ever encountered. I have never had more missing packages, package delays, "delivered" packages that are not there -than any other delivery service out there. Their shipping estimates are so off they cannot be used for any reliable source of information. I have had numerous packages say delivered, and I will check within 10 minutes of delivery and there's no package to be found. When you call customer service they only say they will reach out to the delivery driver, and then nothing else happens. I am constantly having to get refunded from suppliers. Zero stars

I've had these guys try to deliver my packages from several different sellers numerous times. It is always a mess. No one can give you any information, the packages arrive to your city but then they don't move for four or five days. The last one is a purchase I made from Macy's that has been sitting in Seattle for the last five days but no one can seem to get it to Everett. Nor do they know where it is or what's happening or who to contact. It's ridiculous unfortunately I can't give zero stars

OnTrac is AWFUL
There is no customer service. You can not talk to a human being. You have an option to file a claim. But, nobody reaches out to you.
I have a package just sitting in a local facility. It never gets delivered. The delivery date just changes every day. I spent a good $150.00.