OnTrac

I have been waiting on a package for a week. Every time I have a shipment sent through this company it takes days past the original delivery promised date. This package should have been delivered on Wednesday, Sept 21. It is now 6:05 on Monday, Sept 26 and I still do not have a package. We are now almost a week past due. No one seems to know where it is. I can see why this company has a 1.1 rating with almost 800 reviews. They have earned a zero, but I do not have that option.

My address street# is zero. They removed the 0 and only had street name. They didn't reach out, i tracked and found they were holding the package about a 1/2 hour drive away. I corrected the address with a live agent. Tue-Thu status continued to be 'pending'. Today, friday, status changed to 'returning to seller'...who is in CHINA?!?!?!?!?! This business is inept.

They totally NEVER delivered my $86.15 purchase (eBay) but eBay is siding with seller so no refund and seller is trusting driver's insistence he/she delivered here... no proof and I can't even find out WHERE exactly driver claims to have placed package! Rural property BTW home is WAY off street totally not visible... no porch pirates around here that I have ever heard of. Before buying something ASK what delivery service... it they say "On Trac"? PASS on it! Was not worth saving a couple dollars on item because seller uses unprofessional delivery service! Apparently drivers use their own vehicles? Who knows their vetting of drivers even? SKETCHY outfit!

Worse delivery company EVER! Best Buy needs to find a more reliable company. They don't tell us the consumer anything except the day it "supposedly" shipped, then on the day it supposed to be delivered, it says "Running late" should be there in one day. And after two weeks... still waiting
Get your $#*! together Best Buy

I ordered overnight delivery and 10 days later they still can't manage to deliver my package or pick up the phone all customer service calls just get hung up and my package is only like 30 minutes away but they can't manage to get me my package what's the point of overnight when USPS would've done a better job. I hope they go out of business soon. And I know there's a weather alert but not in Southern California so since it's been in commerce there's been no issue it's sunny and nice out here. Still no package no update I called they assured me I'd get it Friday but today's Monday now and same BS no update no package no movement. Don't ever use ontrac.

Sellers will east the cost shipping with these companies. Packages never arrived the faked a signature and made up a name Cameras show everything they never came any part of the time of that day 1.52 tuesday no show. This is theft.

I refuse to shop with companies using OnTrac. These independent contract drivers do not care, and have no consequences for their inability to deliver to the correct address, much less undamaged, or if they simply choose to keep the item for themselves. Some of these items are time sensitive, some are expensive. If as a seller you are working with or considering OnTrac, YOU will suffer the consequences, not OnTrac or their drivers.

Drivers just dump packages wherever convenient for them, not according to the label. Lazy lazy lazy. I would NEVER use them, however Walmart does and has had to refund more than once when it was ontrac:s fault. Again they SUCK at delivering.

Time and time again I have ordered something from a company that uses ontrac delivery and I never get my package even close to when it should arrive. I can see through tracking that it will arrive at my local delivery station where the next step is it goes out for delivery. But instead it just sits at that facility for days. Beyond frustrating and a real lack of urgency on their part. I can see it happening one time but this latest delivery was the fifth time that happened. I will say though, when you call ontrac customer service, every time the rep was extremely helpful and friendly. Now if they could only channel that into the delivery side of business.

If you believe in getting 403 errors while tracking, long wait times for your packages, not knowing where your package is for 2-3 weeks, customer service responding after late package deliveries and your package thrown like a frisbee. Ontrac is perfect for you.

The first time having my package get delivered by OnTrac it magically disappeared. Cameras around the house show no delivery track coming to my house. Literally stole my package and marked it as delivered. I hope whomever the driver was has the worst luck in life and this company goes bankrupt or burns down.

I ordered a pair of sneakers through Nike & honestly idk why Nike uses these type of people to ship their items. Nike is too big of a name brand to be using crappy shipping like this. This was totally bad on Nike for this they sure disappointed me on this one…

I was on the watch for my package being delivered & it never came! I looked all around my house trying to see where it was dropped off & sign of it. I look at my shipment details & apparently someone SCRIBBLED a signature for me & kept my item. I have great neighbors that I have great relationships with & they've seen no package being delivered. I am highly assuming it was the person who "delivered" my item and stole it.
This crappy shipping company should not not be in business whatsoever.

See picture, this is NOT my signature..

I Never received my package at my apartment because the delivery driver clearly didn't look at which number building it needed to be delivered to and he also didn't even bother to bring it inside the building which clearly shows from the photo the driver took of the package! Apparently us as customers need to be super clear about where we want a packages delivered in as much detail as possible!

My delivery was supposed to be delivered today, I have Amazon Prime. There was a holiday this week, so I expected the delivery a day later, no problem. It would still be on time for what I needed. Finally got someone on the phone with Ontrac and THEY decided (outside Amazon's protocol) to deliver a day later (which now makes my delivery late). Their rep wanted to explain in full that my delivery was going to be a day late, well I KNEW that! Then didn't let me speak "until he was done explaining." Then I was escalated to a manager, waited on hold for literally 20 minutes and then disconnected! Ontrac is terrible. Always late and NO customer service. [Try to Google their reviews!]

Don't do business with them they subcontract to anyone without doing background checks ordered from nba store package was marked as delivered which was a lie I have Ring door bell no one from Ontrac is on camera delivery anything called customer service they claim they can't do anything this company is a scam and needs to out of business

First package said they had incomplete information which was untrue. When they finally delivered the package, it had been opened. On the same day, they said they delivered a second package and provided a picture. If they looked at both pictures (first package and second) they'd see that they are two front doors! I tried reaching out to customer service and they keep saying it's delivered and, oh, by the way, the phone number they show to contact them doesn't work!

I never received any proof that my package has been delivered they just marked it as delivered and their customer service is so bad! I asked for proof of delivery and they couldn't provide any this is absolutely the worst shipping company i've ever seen!