OnTrac

The sender assured me that the package got to them and when contacting them they said they didn't have it, so flat out lied. And now it is over 3 weeks late. Such crap you get paid to do a job and you can't do it. With all the issues you should be shut down and stop waisting people's time.

(this is my review from trustpilot)
This company is run by the most incompetent people i've had the displeasure of dealing with.
1. They have no phone support, you will spend days talking to a virtual agent who does nothing to help other than gaslight you.
2. The "specialist" support staff calls you to assure you, but its nothing but more gaslighting, but just in person.

They've failed to delivered 3 packages now to my address. And there is no way to talk to contact anyone directly. The online sellers use this service and as a customer i'm just a third party to onTrac, so i assume they don't GAF. So i'm here trying to raise public awareness and add to the million reviews already highlighting what a dumpster fire of a company it is.
Shame on you ontrac, and I feel sorry for everyone who happens to come in your way (both the sellers and their customers).

Pics for proof of my story are included.

My package was marked as "undelivered" around 4pm despite my leaving a note w/instructions. I texted OnTrac & they replied immediately. Not only that, they said they would add my instructions to the drivers info upon re-delivery.

About 2 hours later I received a text my package was delivered to my neighbor, as I requested! I spoke to my neighbor to confirm it arrived.

I may be an anomaly but this was incredible customer service!

So I must have prayed hard enough to get a somewhat good result. I bought some shoes from Hot Topic (I didn't even know shipped through OnTrac until now), and after seeing my order was shipped through this company I did some research into it. I got a bit worried after seeing the reviews.

My worries were definitely not unfounded. My order was delayed FIVE TIMES. It was stuck in one state (Ohio) for the majority of that time. After the second delay, I was told my order was "in transit" in New Jersey… really? It was then sent BACK to the same city in Ohio which makes me wonder what the hell these people were doing. My order finally arrived on a Sunday, which was coincidentally a day before I could've gotten a refund/replacement on it.

Despite all the issues, my order arrived in perfect condition and thankfully NOT stolen. I still would never ever ship through this company again and will be cautious of buying through Hot Topic in the future because it's just not worth the stress.

Despite all the negative reviews, it did convince me they were not a trustworthy company. So as I was messaging a representative about informing me if my delivery would arrive today because the day after would be really bad. I wouldn't have been there and it could've got stolen. I then saw the truck and said to the lady, "oh wait it's here what a coincidence!". So in the end I got my new xbox from gamestop with no issues, I will consider myself lucky.

This is the worst company I have ever worked with, if I would of know the place I purchased from was going to use ontrac I wouldn't of even bought the stuff at all. They suck with giving you updates on your orders and never update it or give you any helpful information, try to reach out and get some more help or a resolution and they respond with the same exact email over and over again no matter what you are saying. I've been getting the run around with them and cannot figure out where my packages are for the life of me and they don't care at all and won't help. I've never ever heard of ontrac until now they should really be shut down or never be used again so $#*!ing awful I've never had such a worse experience before in my life with a company, awful company.

Here is an update:
I think they listened; they take a photo delivering a package and send a notice immediately. Two packages were received successfully (it was sender's choice, though) since I missed the first package and I am moving my rating to neutral.
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I 've never missed any single package delivered to my house from UPS, USPS, FEDEX and Amazon in the past until one of my package was sent via OnTrac (which I've never heard before). I have a security camera but it never shows anything on the day/time the packaged was claimed to be delivered. I also inspected everywhere around my house. They don't take a picture upon delivery and just replied back to me that it was deliverd. If I have a choice, I would never/ever user OnTrac for sending anything. You will be in trouble!

Cool company, Fast pace, Ordered my package, it is taking a bit but it should be here soon, I hope. Still waiting but hopefully in the next day or two!

OnTrac delivered my package to another house as the "proof of delivery" proved. When I contacted their out of country costumer support, they said they were sorry and take it up with the seller. Absolutely awful service.

My package which shipped out of Tennessee, was send to California. I live in Wisconsin. Then OnTrac messaged me saying there was a problem with the address and they needed an updated address or delivery instructions. All of my shipping information is correct, but I reverified it for them. Their customer service is a joke, its just a chat bot. They only way to get a human there is to call the Customer Service of the retailer you ordered through, and they can get an actual OnTrac representative, who with my experience is still less than helpful. If your package gets shipped by OnTrac, you might as well just file for a refund.

This driver had the nerve to urinate on the side of my trash dumpster then had the audacity to deliver my package to my door with the same hands he just touched his private part with. So disgusting and I will be reaching out to corporate.

WORST DELIVERY SERVICE EVER! WHY DOES HOME DEPOT USE THIS COMPANY? SHOP VAC WAS LEFT IN FRONT OF MY GARAGE DOOR AND VISIBLE FROM THE STREET WHERE ANYONE CAN SEE. WHY NOT JUST PUT A SIGN ON IT THAT SAYS "STEAL ME"!

After a one week delay and two unanswered inquiries with the company, my package is being returned to sender despite no one even being on my porch the day of the attempted delivery. Very disappointed with this service.

My package is showing as delivered but I never received it. I opened a ticket about it, and they asked me for two days to investigate and I just received a reply saying that my package was delivered but I didn't receive any proof, photo, call, etc. Now they are asking me to contact the seller to tell them what happened. What I'm going to say? Send another package? This is the worst delivery company.

One star is far too generous for the abysmal service I received from OnTrac. My package, which contained crucial time-sensitive documents, was promised for delivery on Monday. Tuesday came and went. So did now, Wednesday. I called customer service, where I was met with the robotic equivalent of a shrug. They provided a tracking number that seemed to be stuck in a time warp, perpetually showing "In Transit" as if my package was on some sort of existential journey through the cosmos. The sheer incompetence and lack of communication from OnTrac is simply unacceptable. If you need something delivered reliably and on time, avoid OnTrac like the plague. They're about as useful as a screen door on a submarine. I'd rather trust a carrier pigeon with my next shipment.

Every bad review is real. Please do not use this company. They will steal. I ordered 4 packages. They stole one. Their customer service is a joke. My tracking update says delivered. And no one came to my house. Please avoid this company at all costs. If you received your package it's a blessing. This company will steal your package and mark it as delivered

If I could give this company no stars it would be better. They have the worst and laziest delivery drivers. They left my packages at the end of my driveway (which is not visible from my house). They were stolen obviously. But the real kicker is the driver stated he delivered them to front door. Of course management did nothing. I did not realize Victoria secret used them and of course now I am fighting them again about another package that was stated to be delivered to front door but wasn't. My husband and I were both home ALL DAY and have cameras around our house and no one came down our driveway. Went to end of driveway to see if package was there... NOTHING. Customer service is a joke! Do not use this company

3 TEMU PACKAGES in the past were stolen by Ontrac delivery people! So, I stop buying from TEMU, that was over a year ago, 2023. Then, start buying from TEMU this month, guess what, never learned my lesson. TEMU, shipped via ONtrac, your guessed good as mine. No Package, No Delivery, even do it stated out for delivery this morning. It's now 8:00 pm, and still No Package. It's so frustrating! I don't understand why Ontrac got away with this, should Business Bureau investigates their questionable business practice. Ontrac should be Closed.