OnTrac

If a company uses this business for shipping packages, do not patron them, your money, time, and sanity are worth more. They are impossible to speak to, the phone will just drop and you will fall into a rabbit hole of incompetence that would make the patience of Job bust a gasket. They are horrible, I would rather try horse and carriage or bird for a delivery than work with these people. How can any company justify using this business and expect to keep customers? They are the only reason I do not use Sephora. I will never order from anyone that uses this company because it means they don't care if I receive my product or respect my time and money!

OnTrac could not possibly be more off the track. I paid 40 dollars for express shipping, and the only thing expressed about it was my disappointment in knowing my package will never arrive. Their 2 day estimate was delayed 8 days. My package was likely stolen. RIP package. Press F to pay respects.

Delivery was 2.5 weeks late! Poor customer service. They say that they'll have someone email you with a status on your package but no one ever does. They also have tracking information that is incorrect, the status says out for delivery but it doesn't even get delivered. This is the most inefficient, slow, disorganized company ever. It must be dirt cheap for all these big companies to use it.

OnTrac has been wholly unreliable and uncooperative. They refuse to deliver properly in spite of leaving specific signs, addressed TO THEM, just throwing packages on the property. They have lied about delivering at least one package. They leave packages out in the rain. Just lazy. What is the root of this problem? Why doesn't OnTrac figure it out. They are horrible. I wish Nordstrom would find a different carrier.

I ordered from Chewys on 12/10, with 2 day delivery service. The items were split into three boxes. Two boxes were delivered by FedEx and came in two days. The third box is suppose to be delivered by Ontrac and every day these idiots update the status and say my package is delayed one more day, it's going on a 10 day delay now! I've emailed Ontrac, no reply. I've tried calling and can't get through. This place should be shut down, my items could have gotten to me faster by foot!

Ontrac was the company responsible for delivering my order. It arrived at my city's mailing office, then magically disappeared. When talking to a customer service rep via chat they ended the chat mid conversation.

I tried to give Ontrac a negative star review, but they keep saying delayed. This is by far the worst shipping company around. If my retailer continues to use OnTrac they will lose my business. There is no excuse why my package has been out for delivery, in my tiny city, for 5 days. Businesses need to be aware that they are going to lose customers and money if this continues. I'm not even sure why Ontrac is operating at all with the millions of 1 star reviews.

OnTrac threw a box of dog meds from chewy.com over my fence with my dog in the yard, while I was home. (Why not ring the doorbell?) The dog got into the box and overdosed, and now I'm stuck with $4000 in vet bills. Effectively, OnTrac poisoned my dog and refuses to take responsibility. I won't order from companies that use them, and I'll NEVER use them. It's not a savings if you have to pay $4000.

OnTrac keeps loosing my purchases that are shipped by OnTrac. The employees do not care, nor do they help some disabled, handicapped and customers of color. This has happened to me twice and this is more than a coincidence.

We live in the country. This morning when I walked outside with my dogs I saw a box on the ground about. 8 ft from our 6 ft fence. The box was Damp, had been there all night! We have a front gate opening onto cement sidewalk a short distance to a 3 step porch at the front door. There was white frost on the rooftops. I tried calling their phone number and there was no option to TALK to anyone. Clearly, they don't care about who they hire or the customers they serve. Shame on them.

I ordered from Tilly's and was sent information that the order was sent to OnTrac for delivery in 3 days. The delivery has been updated (i. E. moved to the next day) 4 times. When I called OnTrac's 800 number, waited on hold 25 minutes, they informed me that I could drive over an hour away to their warehouse to pick up the order there! REALLY! Otherwise they will call back to tell me when it will be delivered. My grandsons may not have their Christmas present on time though Tilly's site said 3-7 days delivery. I ordered 10 days before Christmas.

So irresponsible. Never got my package. They never answer by phone. Their drivers probably do not know how to read or something, as well as they do not have phones to call, so why they do the attempts to deliver if they do not want to deliver a t all? Never order anything with OnTrac. Better save your mental health. Worst delivery ever. They also blame you for their mistakes and problems.

An Ebay seller shipped my order via Ontrac. When it didn't arrive, I checked the Ontrac tracking. It said that I had "refused delivery," which was false, and that the package had been returned to their distribution center. Later, Ontrac tracking said that my package had been re-routed and delivered--again false--listing only the city and not the street address where the alleged delivery had taken place. But, citing Ontrac's "proof of delivery," Ebay and the seller refused to help me. For all I know, their gig-worker driver could have dumped the package in a bush, claimed "delivery," and collected his fee. I would not recommend or use Ontrac when shipping or ordering a package!

I will never buy from anyone again that uses this company. For 2 days straight they said they were unable to deliver my package. I verified my address both days. They still obviously took it to the wrong home because they said the package was refused. I have tried to contact them to speak to someone on the phone and all you can do is a virtual chat or text. They repeat the same I am sorry and can you please verify your address. They need to be held accountable for lost packages and delivery people who obviously can not type your address in GPD and follow the directions (its that simple).

I have never had a good experience with OnTrac. They have no care or concern for your deliveries. They have left a box left outside of my apartment building - in the street(!) - in the pouring rain. The bottom soaked thru, losing all the contents. I provide specific instructions on each shipping address that boxes need to be brought to my apt door, as they sadly are stolen from the mailroom. Despite this, and every other carrier complying, OnTrac has never ONCE followed the instructions. They don't even leave it in the mailroom. It seems they literally throw boxes somewhere in the vicinity of where you live. I sometimes wonder if they are purposefully trying to mangle the boxes? I normally don't leave reviews, but if this can save anyone the headaches I've been through with them, it's worth it. Need to apply pressure to the retailers who use the service.

My package was delayed by 2 weeks then marked as lost, then marked as "delivered". To a random address in a city 20 miles away. Refuse to refund because they "delivered". Interestingly, a service rep verbally states that the package was not actually delivered. Have never had a single positive experience with this company. They outright lie regularly about packages being delivered. Often they are delivered two days later than the marked "delivered" day. Ask your shipper to avoid. Anything that can go wrong with their deliveries will go wrong.

"Teets on a bore-hog"...is how useful this service is, and they are very aware of it. Never on time!
Nor anywhere to call or contact anyone about your missing package.
I will never buy from Best Buy again as long as they continue to use this "bottom of the barrel", wanna-be, shippers. Is it any wonder that they drive the most busted-up, dirty, and scratched fleet on the road?
Just hang it up, because "ON TIME" you are not!