OnTrac

I have had nothing but problems when companies use ONTRAC for shipping takes longer than regular mail and lose packages says it is delivered when it was not. They do not update the status. If I could give negative stars I would

I have had 2 packages delivered by a guy wearing earbuds and talking crap about his boss one time and the most recent time he was talking to somebody about picking up a couple of whores after work, showed up on my home video surveillance.

This company is so terrible they should not be in existence. For over a week now, my package has been 'delayed' in their facility. I don't need a soothsayer to tell me this package has been stolen. I have called 6 times, emailed 4 times. Very unhelpful customer service. Do they even exist? This company is fraudulent and unfortunately I can not order from any store using this company as a delivery company. I have requested a full refund from my bank since Fashionnova keeps telling me to wait for a package that would never come

Update 1.

I reported this company to the BBB and that same day, they automatically updated my package as delivered. Guess what however? No package was delivered. I was home, I received nothing. No driver came or called. You should know that this company is fraudulent. Do not do business with any company shipping with them. Or better still use a credit card so you can get your money back!

Walmart switched to this company for my deliveries this past year, therefore I hardly order online anymore. Ontrac has left my packages in the rain on three occasions; has put them on our lawn or cars rather than our porch more than a few times; has delivered my package to our neighbors; and worst yet has on also three times now said a package was delivered when it wasn't! I just finished searching in the dark all over no package when their email says it was delivered at 9:32 pm. This company is terrible!

I purchased some stuff on Shein,, however I accidentally place an incomplete address, when it near to deliver I got notification from a very popular shipping company saying delivery failure. I contacted them numerous of time giving them the complete address, they refused to correct it saying shein had to contact them, it was ship back to shein and shein did reship the pack but in more than one parcels, they place the incomplete address on One of the parcels that OnTrac was delivering, I got delivery failure. I try reach to to OnTrac over the phone because I am in Jamaica. Did get them. I then realized they had virtually assistance can I tell you, they amended the address, consumer services virtually were magnificent. I had my package delivered to the location and It didn't had to return to shein. Thanks again OnTrac

I order food from Blue Apron and today these clowns marked a shipment as delivered. I'm wondering where my food is. I'm looking at my surveillance camera footage. Turns out they never delivered it. When I called them they said that it just didn't fit on the truck, so they didn't deliver it. Now I have no food for the week. I am SO pissed about this. TERRIBLE SERVICE.

I ordered a new monitor from Best Buy this week, and I was all happy and joyful until I saw Ontrac as my delivery service. It said it was arriving on Thursday at first, then Friday, and then Saturday, and now it's arriving next week. I honestly don't even know if it'll arrive by next week.

If you ever get Ontrac as your delivery service - cancel the order right away. Look for the product from different vendor. This is not the type of service where you HAVE to get unlucky to have bad experience; you need to be very lucky to have even a decent experience.

I don't even know how they're still not bankrupt from all vendors pulling out.

I "supposedly" had a package delivered when none was actually delivered. I waited 3 extra days to see if possibly it would show up after speaking to all my neighbors. I was home all day the it was so called delivered and no one showed up at my door step. I emailed them and called them and all they were able to say was that it shows that the driver did deliver it. I can't even get my refund with the vendor either. Im pissed off and don't recommend anyone using their services.!

The worst! They never send you delivery updates on your packages. Your packages arrive a week later. When you call to track your package, except to wait on the phone for at least 45 minutes. I was told my package couldn't be found! To contact the shipping company to make other arrangements! I did, had to reorder my items. Some were not available anymore and had to order something else. Few days later my package was delivered! Now I'm waiting for my replacement package to return it! What an inconvenience!

This company is garbage. Their tracking number said it was delivered in Tacoma. I don't like in Tacoma.
Called them, and they said there is nothing they can do. I told them it was never delivered, I have two ring cameras and it was never delivered. So then they told me I had to call the company who shipped it.
Stay away from ontrac if you can.

Unfortunately they have another one of my packages, and guess what! It's delayed. Just like the last one.

This company has been giving me the runaround for a week now. They have been attempting to deliver my package to the wrong address and now they've told me they can't locate it. When I contacted their customer service they plainly lied to my face and said it was handled, it's 4 days later and i've yet to hear back and still don't have my package.

I recently purchased some fragrances from fragrance net they used on track as the carrier they are the worst the customer service is horrible when I tried to get information about I got over 65 text message is from them with no results. They lost control of the package I had contact the vendor and they issue another order and the same issue occurred again could not get any information on the whereabouts of the package they don't have a phone number for you to speak w a live person just text messages they don't deliver the packages when they do often it's the wrong address. I once ordered a package to be delivered in NY and was delivered to Ohio they suck period if know that a vendor uses them I will not patronize them that's how unreliable they are

MY tracking for this my order was supposed to arrive today in San Francisco and as earlier it was in transit from South San Francisco which is only a few minutes away.

I just checked tracking again and it says it is on its way to Arizona!

Back to another state, two states away from California when it was a few minutes away from my home just two hours earlier?

These people do not know what they are doing. Dont ever patronize a business that uses their service.

Unfortunately, this is yet another unreliable delivery service. I will be canceling my meal plans from the companies that use this delivery service, and no longer order from companies that use them at all. Disgraceful when people are relying on this to deliver their groceries.

Apparently the company I ordered from switched to this delivery service because hadn't heard of them before. Package was "out for delivery" Weds 7/19. Received a text that evening that they'd attempted to deliver, but my address was incomplete. I replied through the website, giving specific directions because my address was complete AND correct. Received an automated reply that someone would reply within 48 hrs. Didn't get a reply. Got another message that my package was out for delivery AGAIN on Friday 7/21. Once again the driver "attempted" and failed because address was incomplete, all the while informing me that my package will be sent back to the shipper if they can't deliver. How is it that USPS, FedEx, UPS and Amazon are ALL able to locate my address, but your drivers can't!?! If you are aware that a company you're ordering from is using this company for delivery, think twice about placing that order. (I'd like to not give any stars, but that's not an option)