OnTrac

Literally been waiting on my SHEIN package for days now and they tell me some excuse everytime that there are no numbers on the door they needed a gate code etc. all bull $#*! considering each apartment is labeled and there is no gate. It's like they didn't even actually try to deliver the package or even get out of their delivery Vehicle to look for apartment numbers. Almost like they're trying to steal my package. This company is very sketchy and their employees are rude with attitudes. Stating they tried to contact me but it's my fault because I didn't answer the phone when I work an actual job and cannot answer the phone during my shift. I DO NOT RECOMMEND and think SHEIN needs to stop doing business with this company ASAP!

OnTrac has been reporting packages from Walmart are delivered when they are not. I have security cameras which show every bit of my driveway, doorstep, yard, and back fence, as well as much of the two streets that any vehicle making a delivery would drive on to get to my home. No delivery vehicle, no delivery driver, no packages. Walmart cancels and reships, but it doesn't help, I still don't get the order. A friend in town is having the same problem, packages reported as delivered, but they aren't. Why are companies like Walmart and Amazon using this service when OnTrack clearly lies and doesn't care?

Had a 3 lb pkg shipped from Compton on 7/29. Arrived in Buckeye AZ on 7/30. Today is 8/6 and my pkg is still in Buckeye. Called Ontrac on 8/4. Person said she would check and call back (that was at 8:15 AM). At 4:45 I called back and she said she couldn't help me because they are way behind and have thousands of packages to yet deliver. Mine has not moved in 8 days. They sure give Best Buy a bad name.

Very satisfied. I placed an order on line from Vitacost Sep18 2018 noon and received it Sep 20 2018 12:07PM in Perfect Condition. The package was shipped from Vitacost (Nevada site) to me in Washington in just 2 days, via ground service. The packagearrived on time in perfect condition. Good, prompt service. Thank you OnTrac.
I have been getting mail order packages through 6 different delivering
Companies over the past 12 years... and this is the first time ordering
From vitacost by OnTrac delivery service and so far, is among the top 10% rating in my experiences.

I checked my porch for my package after receiving a delivery alert that my package was delivered at 6:05pm, checked at 6:24pm, no package at my house, my neighbors houses, down by the street or my neighbors garage, or even my back porch. Strange that my package was delivered in a rural area and just disappeared in less than 20 minutes after the driver claims it was left on my porch. Customer service said it was a concern to be taken up with the vendor. This is the second time I've had this issue with OnTrac. Incredibly unhelpful customer service team that takes zero responsibility.

I ordered a package that went through OnTrac, and I was immediately met with issues. First of all, my package was lost. I messaged their customer service and was told to contact my seller, even though the tracking number told me it was in my state. My sellers customer service wasn't open for the weekend so I wasn't able to contact them, yet I got both a message and email saying my package was delivered when it was in-fact not seeing as it was a lost package. Overall the worst experience with a package I've ever had.

This is the worst delivery company ever, they have lost 4 of my packages. When I talk to an On Trac representative they always say it was delivered, they lie all the time. I have never been so annoyed in my life. It become such a problem, that I refuse to buy from stores that use this shipping company. I refuse to deal with this company ever again.

My package was also "delayed", yet their site showed it was sitting in Tacoma, WA for over 5 days. Everyday, they would update the site with "Delayed" and push it out another day. After the 4th delay, I called their customer service and the rep was rude and kept putting me on hold. I was assured I would get a call back with an update. This has still not happened. 2nd and 3rd calls have been made with NO reponse. What do they do with all the packages? Would not put it past them if they are selling the merchandise on the side.

This company is absolute trash. This is the third order from Temu sent by OnTrac that has been delayed. The first order was 15 days late despite the fact that my package was 15 minutes away from my house. But eventually it arrived out of the blue. So now I have 2 orders from Temu sent via OnTrac that are once again delayed but this time the travel history showed it being delivered, which it wasn't and then the next minute it shows as delayed delivery date updated. So I decided to virtual chat with an assistant. I explained what's happened, she went off for a minute, came back and wrote that to much time has passed for an investigation to be done, contact the seller and then she cut me off chat. Absolutely unbelievable! I cannot even begin to describe how much I hate this company. They need to be shut down or change their name to Offtrac! If I could give zero I would.

The delivery driver stole my package... can you believe that? Never in my life have I sent something and have the DRIVER steal it!

Was on the truck at 8pm for delivery as per On Trac Dillard.
Next day we called and the driver logged in that they delivered it at 6 pm the previous night, when at 8pm is was on the truck
They manually entered the delivery, (not scanned) the following morning without delivering it... thieves is all you are... NEVER EVER use ON trac. You won't get your package... and they don't give a $#*! either, I'll bet that driver is still working for them, in which case if your on they're route, don't expect anything to get there... $#*!s

What a JOKE! The Day my package was out for delivery I was home all day! Front door opened! At about 7:15 pm I tracked again and my package was not only scanned delivered, it was scanned left with person and a signature that looks NOTHING like a attempt to my name! I've tried to reach out it's impossible for a follow up thru their txt agents! They need shut DOWN!

Every time this company is used to ship an Item to my home it arrives late. The site says they are delivering it on a certain day but not what time. I've waited all day several times with them (9am To 9pm) only to have them not show up. I have waited three different days for one of the packages they delivered but when it showed up the item was damaged, and I was forced to refuse the delivery. The second time I waited to days only to find out two days later the second delivery was also damaged meaning I had to return it to the seller. The poor seller was forced to ship three times before I received an item that was not damaged. Walmart should not use this company any longer because like many other people I have finally had enough of this horrible service. I will be purchasing my large items from other sources from now on.

I can not believe Mint mobile uses this company, they suck! Waiting 7 days for a 1 lb package from 200 miles away! I am still waiting for my package its now 15 days and no response from company, I now canceled the order from the buyer.

09-18-2020 I have received 3 packages delivered by OnTrac within the last 10 days. The stupid driver leaves my packages outside at the USPS mailbox area where more than 20 tenants and others have access to packages. The latest one is medical supplies which my neighbor thoughtfully delivered to my door. FedEx & UPS deliver to the door. There is no question of driver safety as the apt. Bldg. Is enclosed within locked gates. I am disabled and unable to walk to the mailbox area so my packages arrive without my knowledge. LAZY STUPID DRIVERS.

I had a delivery to come yesterday. Well it said delivered, but I didn't receive it so, I contacted the retailer they also saying send me a picture of it being delivered. The pictured showed where my apartment complex mailboxes are. I said I don't live at no mailboxes, so I took a picture of my door with the number on it and said this where I live. I was getting upset with the retailer and it wasn't their fault. So OnTrac y'all need to get on track. My package was part of my birthday. This has put a damper on my birthday weekend. Not a happy camper. OnTrac is OffTrac.

I ordered a birthday gift and it was sent through ontrac. It was supposed to be delivered 7/28. Tracking said out for delivery. Not delivered. New tracking said it was delivered 7/30... it wasn't. Contacting ontrac I was told they found the package and it would be delivered that day... it wasn't still no package delivery on 7/3... calling today 7/5 I was told they can't find my package and I should have the seller file a claim. Going forward I will check with the seller to see who the shipper is. If it is ontrac I will look elsewhere. Amazon has been made aware of this problem.

They are so unorganized, it was difficult to find an actual number that would allow me to talk someone at the facility about my package that was delayed. After already taking forever to deliver my package they sent it to the wrong facility, making my package more delayed. Absolutely the worse carrier. Be bettter Ontrac.

I have never worked with such a poorly run company. Their lazy driver couldn't be bothered to try the door to my business, so he marked my package as "Undeliverable: Business Closed". I guess all the lights on and the people inside was just too confusing for their lazy and unprofessional driver to handle!