OnTracReviews 1,480

I am either living in an alternate reality, or everyone else is. I am always happy when I see on-trac delivery, as I know I will get my merchandise really fast. Yesterday, I ordered from i-herb, late morning (July 3rd). It was scheduled to arrive here either Monday or Tuesday, July 6 or 7. I heard a noise at my front door, looked and there is my package, on the fourth of July, 10:45 AM. You can't get better than that. So am I alone getting this kind of service? Neither Fedex nor UPS does this. And On-trac boxes are clean, many packages I get from other carriers are filthy. Forget about the post office, a total disgrace. The trucks are also unmarked. Is someone trying to sabotage this delivery carrier. Seems like it to me.

Would give negative 5 starts. Ontrac is consistently failing. They are very lazy and untrustworthy. If the package makes it to the delivery they throw it out of the window. Where it lands it land. My neighbor has found my package in his driveway. Yes. Right under his truck. Latest was not delivered but says it was. This also isn't the first time they claimed to deliver. Trust me I checked everything and with neighbors. They have a history of not even delivering and stating they delivered. Untrustworthy. I would provide a photo of my latest claimed delivery, but nothing was delivered!

Worst Worst Worst ever! I called and filled out a form online with explicit delivery instructions including a gate code since i live in a gated apt. I got an email later on in the afternoon of the delivery day and it said it was delivered to the mail room. There are only mail boxes on my apt site and it is at least 8 ft away outside of the gate which is in a open area for anybody to walk to steal my package and that's exactly what happen.The driver was so $#*!ing lazy and just left my package outside on the ground by the mail boxes and all he/she had to do as requested was to just go up the stairs use the gate code and sit it on my porch. I called to make a complaint and report it and i couldn't reach anybody!

I bought a Monitor for 200 dollars then they said it was delivered and it wasn't so I called them the first call they lied to me and said wait for us to call the driver and then the next day they was closed after they said "Call us tomorrow" and then the next day they said we're going to get our package tomorrow by 5... Tomorrow comes no package we call for the last time just for the first honest person to tell us the driver never went back to claim the package and said someone or the driver stole our package and there's nothing we can do about it
I was Pissed after being lied to that whole time we're currently getting a refund tomorrow NEVER USE ONTRAC THEY SCAM AND LIE

Once again, I receive a message that a package -- being delivered by OnTrac -- has been delivered to me. BUT, IT HAS NOT! I have been home, I have a video camera, and no delivery by OnTrac!

This is NOT surprising, as 9 out of 10 my packages that OnTrac "delivers" do not make it to me, without me having to contact OnTrac... Sometimes my packages have been mis-delivered multiple times before I receive them OR I have to hunt for my packages at my neighbors' homes to find them. (Mind you, when they have been mis-delivered and I let OnTrac know that I have not received my package, they actually argue with me that it was delivered to me!)

ONTRAC IS PAID BY THE VENDOR/SHIPPER TO DELIVER PACKAGES TO THE CORRECT RECIPIENTS! Their drivers' incompetence is disgusting. It has become a joke in my house when I learn that a vendor is using OnTrac to deliver. We know there will be an issue! Not only do I currently have a missing package (allegedly delivered on 5/15, but an air conditioner from Home Depot was mis-delivered on May 5th. This is a high-dollar item, and the OnTrac driver just left it at another home... I am quite sure that these incompetent drivers would not be happy if their purchases were mis-delivered or lost! And, I SHOULD NOT HAVE TO SEARCH FOR MY PACKAGES!

WHAT IS ONTRAC GOING TO DO ABOUT THIS?

I would like to SPEAK TO THE PRESIDENT about this terrible, unprofessional service; since, speaking to anyone else has proved futile. But, my research has shown OnTrac's president, Mr. Rob Humphrey doesn't care.

How sad that respectable companies are using this lame company.

Agree this is the absolute worst delivery company I've ever encountered. I checked tracking at 7:03pm and it showed my package was delivered to my door at 7:01pm but it wasn't at my door so I immediately called hoping they could contact the driver and have him retrieve my package from wherever they mis-delivered it and get it to me. They said they couldn't do that and since it was a perishable item they wouldn't even try. Yes idiots, the item was perishable as in it was my food supply for the week ahead. Now, I don't get it AND I'm out the money until you and the company can try to make amends. Delivery drivers need to understand that sometimes they are delivering something important - not someone's new jockey shorts that you can just say "oops" over. Like other reviewers, I'd give negative stars if I could.

As you can see below driver shows package delivered before noon when in fact it had not. Customer service rep was helpful in tracking down the driver only to find out it was still on the delivery vehicle. Package was delivered 6 hours later

OnTrac Events Hover or tap select items for more details.

Date & Time Event City Door Tag
05/12/20
05:54PM Delivered. TUCSON, AZ
05/12/20
05:53PM Out for delivery. TUCSON, AZ
05/12/20
11:49AM Delivered. TUCSON, AZ
05/12/20
09:03AM Out for delivery. TUCSON, AZ
05/12/20
07:41AM Package arrived at destination facility. TUCSON, AZ
05/11/20
02:04PM Package scanned at facility. BUCKEYE, AZ
05/10/20
02:41PM Shipping label created; data received. BUCKEYE, AZ

My complaints about this sad excuse for a shipping company span the course of 2 years. The most recent being 2 packages in 2 weeks sent to me from Target.com that went through (according to the tracking information on OnTrac's site) delay after delay only to wind up damaged and then discarded by OnTrac. I don't buy it. It sounds more to me like they are being stolen. They were similar size packages that ended up the same way.

OnTrac has mis-delivered, lost, and destroyed packages. They have left them out in the rain at the bottom of the driveway instead of delivering them the extra 200 feet to the house. Their customer service (when you can get them on the phone) each time will try to assure you that they will get to the bottom of it and they will call you back. Don't believe it they never call back and for that matter they never can give you an answer as to what happened to your package.

Here is what may be the worst thing they do. In my area they hire contracted drivers who come in their own vehicles. There is nothing on their car that identifies them as a delivery service. Almost all of these drivers are tweakers. In other words they are drug addicts. You can see it from the condition of their teeth and car to their stink from not showering for days. I don't want nor do I appreciate having these kind of people on my property for any reason.

All I can hope is that someday merchants will wise up and stop using OnTrac or that OnTrac goes out of business!

These guys have attempted to deliver items to me 3 times and haven't gotten it right once. 1st time they claimed our address didn't exist based on an out of date Google Map. Took over a week to convince them we do indeed exist. The second time they said they couldn't get access to our building but said they left a door tag. Odd because we were home at the time. Our building does have restricted access but delivery people just use our call box and we let them in. No one used the call box and no door tag. Found out they went to wrong building and left tag there. Called customer service and they said they would resend. 2nd day went to wrong address again but luckily I saw him and got my stuff. 3rd strike was similar to #2 but no tag was left and so we had no idea they had even attempted (I suspect they didn't) Sat in a warehouse for 5 days and was sent back to shipper. No attempt at resolution on their end. Amazon, FedEx, UPS, DHL all seem to be able to find us, but On Trac is hopeless. Customer service is of no help.