Optumrx

It takes them an inordinate amount of time do to anything. The website for specialty is terrible. It always times out. I'd give it a zero if I could.

This has got to be the poorest run company in the world. No one cares so don't expect anything. They should really just shut the doors. I hate them

My doctor writes a script, they fill it once, then cancel the script, even though there are refills left. Dangerous.

My meds don't arrive on time. They poach scripts my doc sends to local pharmacy! Everything's a mess

They need to teach these people to tell the truth I always get 5 different answers and watch bank account they charged me double twice

Ordered a refill on January 1st for a heart medication and informed them that I was going out of town on January 6th and needed expedited shipping. I was assured that would be done. On January 3rd, I received an email stating my order was shipped. On January 5th, since I did not receive the medication, I went to my local pharmacy and asked for an emergency override. Was told they could not do that. Called OptumRx and was transferred several times and subsequently was told they could not authorize and emergency override because I had no more refills available and needed a new prescription. All this because OptumRx did not follow through on their saying they would provide expedited shipment. The medication in question is Eliquis which technically is a blood thinner and prescribed to prevent possibly blood clots. Without it, I am at risk for deadly strokes.
On a previous refill request, OptumRx dropped the ball also. Ordered a refill and they said I needed a new prescription. I contacted my physician and they submitted the prescription. OptumRx said they never received it, but somehow knew I had a new Electrophysiologist. I had my physician resubmit the order and it was finally filled. When dealing with someone's health, OptumRx needs to be more proactive and insure patients receive their medication timely.
I finally was able to get the Eliquis o January 18th and luckily did not experience and adverse consequences.

Just send this letter to my benefits admin: Sent: 12/20/2020 10:42 AM From: Self
Received a letter from Optum stating I have to schedule a telehealth visit to be able to continue to have access my insulin otherwise I have to pay the full price 1200$/month. Letter is send 12/09/2020 and the deadline for telehealth visit is 12/15/2020. That means I missed the window and will end up in the ER with incredibly high sugars. Can someone explain to me why do I have a prescription drug coverage? Do we really have a prescription drug coverage? From the very beginning Optum was nothing but trouble for me, left me with no medications several times. So right now I refuse to receive andy meds from them and willing to pay a couple of dollars extra to Walmart Pharmacy to manage my prescriptions which they do a great job so far. I have been on the phone with optum almost every month with problem and I AM DONE WITH THESE PEOPLE. I respectfully asking someone as to what is going on with optum, why do I have do discuss my health issues someone other than my doctor. How do they have a right to not cover my meds in the middle of the year while I am still paying their premiums. Attachment is the letter I received from them. Can I just eliminate/drop them off completely and seek my own coverage for prescription drugs?

I have had extensive association with optumrx and an ethical and/ legal team needs to investigate their practices. They are bad!

These guys are the equivalent of pharmaceutical keystone cops. Better off dying than dealing with these dopes

It has been 6 months since I had to change to this disgraceful pharmacy. Still not sure exactly what drugs they cover and what they don't.