Overview
Ovago has a rating of 3.2 stars from 217 reviews, indicating that most customers are generally satisfied with their purchases. Ovago ranks 20th among Travel Agency sites.
Agents and staff are very friendly and polite.and very helpful
Such a great experience I've had! Exemplary service and convenience beyond compare.
Dear Ian,
Thank you for sharing your wonderful experience! Your satisfaction is indeed our top priority. Should you require further support, just let us know. We'd be happy to assist. It was a pleasure serving you.
Faithfully yours,
Ovago
I needed last-minute changes to my ticket to LA. Ovago confirmed the changes without problems.
I'm at the desination now, thank you Ovago!
Dear Filip,
Thank you for sharing your experience with us! We're ecstatic to hear that you didn’t encounter any issues. We hope the entire journey will be absolutely wonderful. If you need any help, just let us know. We're here to assist!
Yours faithfully,
Ovago
Our flight had no hassle, everything was smooth. All in all, great experience.
Dear Jake,
Thank you for booking with us! We're delighted to know that the entire experience was great. If you need further assistance, please feel free to reach out to us anytime! It was a pleasure serving you!
Faithfully yours,
Ovago
I was amazing on how the agents assist their customers and provide best options.
Dear Michael,
Thank you for sharing your experience with us. Providing the most suitable option for our clients is our top priority. If you need additional support, please know that we're here for you 24/7. It was a pleasure serving you!
Faithfully yours,
Ovago
Nothing to complain about my experience. My go to website for travel
Dear Alamelu,
Thank you for your wonderful feedback! We’re thrilled to hear that your experience was great. Should you need any additional support, please know that we’re here for you 24/7. We look forward to serving you again!
Yours faithfully,
Ovago
Would have been a 5 had they not called back to push for upgrades and things I didn't want
Dear Leann G,
Thank you for booking with us and for sharing your experience! Your honest feedback is invaluable to us. We’re sorry to hear that you were not completely satisfied with the additional services, and we will take note of your concerns. Please know that these services are offered to all clients to ensure that every travel need is met.
We hope this won’t overshadow your trip and that the entire journey will be a wonderful experience! If you need any further support, please don’t hesitate to reach out anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
Everything went smooth, from the moment of booking on their website up until landing
Dear Jeremiah,
Thank you for choosing us! We’re thrilled to know that everything went smoothly. Please know that we’re here for you if you need further assistance or are looking to book a new travel adventure. We can’t wait to have you back!
Yours faithfully,
Ovago
I booked a flight on business class from YYZ to USM a few weeks ago.
I specifically spent almost 2 hrs getting that done, selecting the seats with your agent.
I looked on the Philippine Airlines site, which is down more times than not, so I can't even manage my booking on there. Then I go to your Help section (obviously a bot - Violet) and it can't confirm my seats either. What a mess! How then do I know that I have the seats I paid for and selected?
What happens when it's time to check in when I can't even access the Philippine Arlines site?
In all my years of flying (since 1976!) I've never had this much trouble, not even on economy tickets, not to talk of business class.
Your bot can't even provide the business lounges I can use in Toronto or Bangkok!
Dear Omotayo,
Thank you for reaching out to us. Our records indicate that you contacted us regarding pre-assigned seats. In response, our service team assisted you, and we are pleased to confirm that all seats have been successfully assigned.
We understand the frustration you experienced with the carrier’s website and sincerely apologize for the inconvenience. Please rest assured that your valuable feedback will be shared with the airline to help improve their services. Thank you for bringing this matter to our attention. Should you require any further assistance, please don’t hesitate to contact us at any time.
Faithfully yours,
Ovago Team
A few days after I purchased my ticket a sales agent called and tried to sell me additional services.
I shared my phone number thinking ovago would use it just to keep me updated about my flight- and was suspicious and angry to get the sales call instead
Dear Robert,
Thank you for reaching out to us. Our records indicate that you have been contacted regarding additional flight inclusions. Please note that these offerings are made available to all of our clients to ensure that their travel needs are fully met.
We understand your frustration and sincerely apologize for any inconvenience this may have caused. Rest assured, any flight schedule changes will be promptly communicated to you via the nominated phone number and email address.
Thank you for your understanding. Should you require any further assistance, please don’t hesitate to contact us at any time.
Faithfully yours,
Ovago Team
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Dear Jelanie,
Thank you for your kind words! We will definitely share this with the team. Should you require further assistance, please let us know. We'd be happy to assist!
Faithfully yours,
Ovago