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PartsGeek

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California
1 review
0 helpful votes
Follow Anthony O.
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I ordered water pump for a 84 Fiero, after putting in the correct vehicle info. They sent it in a timely manner. The water pump it's self is correct, BUT the pulleys that come with it DO NOT fit my application. The rear pulley is for a ribbed belt, but ALL the belts on an 84 Fiero are 'V-Belts'. The original pulley has a 5.5 inch outer diameter. The pulleys that came with this water pump are 4 3/8 outer diameter. I went back to their website, put in my vehicle info, and the same water pump shows up. They are NOT worth shopping through!

Date of experience: March 30, 2019
Illinois
3 reviews
0 helpful votes
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Box was empty
May 7, 2023

I'm not even gonna play with these people! Ordered a part for car and got an empty box! I'm just gonna dispute with credit card company! How do you pack a box with paper and bubble wrap without including the product! This company is a complete scam! Paid $108.65 for an empty box. If I can give this company a ZERO STAR I WOULD!

Date of experience: May 7, 2023
North Carolina
1 review
1 helpful vote
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Got wrong parts like other and was willing to pay restock fee and get new parts, but they were not willing to work with me ANY! Pay more money and get better company (cheap not always better). Run away fast as you can. Now I have parts can't use.

Date of experience: September 10, 2020
Canada
1 review
2 helpful votes
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The worst customer service ever, repeated issues, only way to contact them is email and they take 3 days to respond, shipping nightmares, horrible attitudes when I told them I wouldn't buy from them again, they said thank you

Date of experience: September 23, 2013
Nevada
1 review
0 helpful votes
Follow Larry W.
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I paid $40.00 for 2 day air shipping and my starter was sent by ground and took 10 days. Save your money, time, and irritation and order your parts where you can see them and inspect them before purchase.
I wonder who keeps the extra money for air freight?

Date of experience: July 25, 2020
Illinois
1 review
2 helpful votes
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Wronge part as usual
February 4, 2020

Ordered a trailer hitch. I got one, just didn't fit the one I ordered because it had the holes for mounting beveled out, like it was welded different than the other side. When I called, they blamed me for ordering a part that fits a 8000# tow capacity vehicle when mine is rated at 5000# (the only rating for a Frontier) verified by the dealer. Told me I would have to pay for a replacement. I called my credit card company-- I didn't pay for it and not paying return shipping for something that was their fault to start with-- not including the pieces missing (1 bolt, 1 lock washer and three flat washers). It had been opened before.

Date of experience: February 4, 2020
Wyoming
1 review
0 helpful votes
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WRONG PART SENT!
April 2, 2020

I ordered from said company, they sent me different part then was listed on order confirmation. To make it worse, they make you pay for return shipping for their mistake. Sounds like a good way to run a company, doesn't it!.

Date of experience: April 2, 2020
Ohio
1 review
0 helpful votes
Follow Jeremy M.
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Parts were not even worth putting on my vehicle they were beat up didn't even give me all the parts that I had paid for I want you to take your time to repack and send it back to them and wait when it already takes longer than they tell you to get your parts to begin with this is a terrible company to deal with be warned by your parts from any other online company terrible experience

Date of experience: October 5, 2021
Pennsylvania
1 review
0 helpful votes
Follow Katrina K.
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I was shopping for this clutch local in in the Phoenix area and was being quoted prices as high as $260.00 and was told that nobody in the Western United States had one. Parts Geek had one in stock for less than $170.00 free shipping and I had it in just a few days! I will use Parts Geek all the time and save lots of money!

Date of experience: July 21, 2014
New Jersey
1 review
0 helpful votes
Follow Emerson H.
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Partsgeek should offer some customer service when I called to complain because I found the exact same part by the same manufacturer at a much cheaper price and two day delivery I was told if you don't want it refuse delivery because it had not shipped I asked for it to be canceled. Told to refuse it. 3 days and it has not shipped label has been printed so they count it as shipped there is no way I will ever order from them again.

Date of experience: June 8, 2023

Overview

PartsGeek has a rating of 1.1 stars from 1,290 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PartsGeek most frequently mention customer service, return shipping and credit card. PartsGeek ranks 799th among Auto Parts sites.

service
512
value
486
shipping
498
returns
463
quality
430
This company does not typically respond to reviews
+411